Rated 4 out of 5 by TonyM In2ition Series Update
After writing my review, I was immediately contacted by Delta Customer Service Justin who asked me a few additional questions. I responded to his email, and within 48 hours received a email indicating they were shipping me a new handheld mount with hose. It is clear that Delta listens to its customers and honors its warranty. They have made significant improvements in how the shower and hose valves work. They have even upgraded the hose to a beautiful finish that is not encased in plastic sheathing. This customer service experience has been terrific. Thank you Justin and thank you Delta for your products!
September 15, 2015
Rated 3 out of 5 by Sunshine52 Great Design but poor quality that hinders the good features
I loved, loved, loved my In2ition shower head very much and have taken good care for it for the 4 years of use - I soak the shower head in vinegar-water solution every 2-3 months, yet in the past year I have started experiencing serious issues with the front nozzle control. At the beginning it was just more difficult to rotate. Now it’s impossible to switch as I’m afraid if I force it, it would brake. I need the two settings on this shower head as I have long hair and I need strong water flow for rinsing. I am extremely disappointed that such an expensive shower head lasted such a short time and I’m forced to buy a new one. But it deserves the 2nd chance because of the great design and many features. Hope the new one would indeed last lifetime the way Delta guarantees!
October 23, 2015
Rated 4 out of 5 by JeffS Great Service and Product
Purchased the shower/bathtub combo for a bathroom remodel a little over two years ago; installation was easy. Unit looks great and yields a generous flow of water. The rubber spray tips help make the unit very simple to keep clean.
A couple of months ago the diverter on the hand held unit cracked and became stuck in one position. I contacted Delta support and they sent me a replacement immediately (received it within 2 business days of the request), no questions asked. The replacement shower head I received seems to be sturdier and better made than the one I originally purchased which makes me wonder if there may have been some quality control issues with this model a couple of years ago. At any rate the company stood behind their product and made my warranty request hassle-free. One of the best customer service experiences I've ever had!
August 16, 2014
Rated 5 out of 5
by Greg48 Great Style and Function
In combination with the R10000-UNWS Multichoice Universal Valve and the Three Port Three Function Diverter, this two in one shower works great. The versatility of the head control and another control on the wand. meet every need from an overall gentle rain to directed wand. Included in the wand is control for the incorporated shower massage or pause for lathering or shampooing. We really enjoy the reliability and quality of this shower.
November 7, 2012
Rated 1 out of 5 by Paul1 Great Look & Features but didn't last!
I was very disappointed that this shower lasted only 2 years. The pressure was great in the beginning but dramatically decreased over the next few months. Now, the hose popped off and won't stay connected. Unfortunately, I can't find anything else that matches the rest of the fixtures in the bathroom. & I'm not about to shell out another couple of hundred dollars for a shower that will last for only 2 years.
September 12, 2013
Rated 2 out of 5 by Le2cole Poor quality hose impacts performance
Really like the design of this hand held shower. However, the hose leaked bad since the day of installation. I suspect the spray pressure would be stronger if the hose didn't leak. It was installed by plumbing contractor so I assumed they knew what they were doing. They told me the Home Depot had inferior Delta products and not to purchase from them. As it turns out they were lying. Now I cant find a replacement hose.
November 30, 2014
Rated 4 out of 5 by Justin21 Great shower head, but...
Overall I love this shower head. We bought this particular one because of the hand held portion so it's easier to wash our little kids. Unfortunately after less than a year of using it the handheld portion came apart and doesn't snap back together so now it's useless. It also affects the overall water flow because now the shower head is not as effective with that part not functioning.
October 5, 2014
Rated 2 out of 5 by Sara Diverter cracked after a couple years
I love the design of this showerhead, it looks great. Unfortunately our diverter on the handheld portion cracked after just a couple years. It is now stuck between regular flow and massage, which is quite annoying. It looks like that piece is plastic, when they should have made it out of metal when it gets that much use. I would like to replace just the handheld portion, but I don't know where to begin.
January 16, 2014