Delta Five Spray Massage Hand Shower Unit
Nice shower head, reasonable price, great customer service
Just had a wonderfully useful customer support phone call. A fitting broke on my Delta shower head (DELTA 2.5-GPM Satin Nickel 5-Spray Convertible Shower Massager), and it's supposedly covered by a lifetime warranty. It seems like companies usually try to get out of actually backing these things up though. I called, went through a single electronic menu, and was answered promptly by a pleasant fellow who spoke clear English. Wins #1 and 2 for Delta. After just a couple of very basic questions, he asked for my address and said that my replacement part would arrive in about 7 days, free shipping. Win #3. All in all, hassle-free experience that couldn't have worked out better. Good job Delta, you just won a repeat customer and this review posted all over the internet. Oh and the shower head itself has been great. It looks nice, it's functional and has worked well for about 3 years, no problems. The part that broke was the plastic fitting that connects the hose to the shower handle. After 3 years of being exposed to heat and cold, it's not surprising that the plastic got brittle and cracked. Maybe Delta should consider using a different material for the fitting, but it is a lower priced unit and I am completely satisfied with my whole experience.
October 30, 2013
A nice product. The water supply line failed (hole) and Delta send a new unit to replace. Customer service rocks!
May 18, 2013