Delta ActivTouch Hand Shower/Shower Head Combo Pack
2 times a charm!
After receiving a replacement for my initial purchase, I was able to really enjoy this product. It was easy to install , use, and very functional. I think what impressed me the most was how important customer reviews are seriously taken by Delta. My first shower head I purchased leaked, so I gave it a review. Delta contacted me almost immediately and offered a replacement. They also monitored the process of my replacement and checked to see if I was happy with my replacement. This kind of service is better than any product that exists. Delta demonstrated their importance of satisfaction by its customers. This some how has been lost through the years by other companies.
July 11, 2014
Nice looking, but too cheaply manufactured!
Just bought it. Installing it this morning, I hand-tightened the main female nut to the pipe as instructed and it cracked in my hand; making this unusable. I'll be returning it today. Delta really has been making their products flimsier and flimsier over the years. What happen to the quality products they use to make?
August 27, 2014
Chrome Plastic Connections Crack and Leak
I purchased this unit Delta Model # 75830 Sept 30 2014. Easily installed with only hand tightening as advertised in about 10 minutes. Very easy. Loved the dual shower head, as did my wife.
However, about 3 weeks later, I pick up the hosed shower head to rinse the tub and the thing starts spraying water from the handle. In an experience straight from an episode from "I Love Lucy" water is spraying all over the bathroom while I am getting soaked and desperately reaching to turn off the faucet.
It turns out that the plastic connection from the hose was cracked and only got worse over time. The only thing holding it on is the friction from the holding bracket.
Seriously, three weeks?!? You can save money in manufacturing, I guess, but I would pay an extra 50 cents to get a metal connector that would not crack. Compounding the problem is that I had already tossed the packaging and there is no logo or manufacturers name on the product, so it took me a while to find out who made it. I can't recommend this until the connection problem is addressed.
November 16, 2014
Poor installation instructions, not very good materials
I followed the installation instructions to hand tighten all connections. The main body unit must have the connection for the hand spray facing down, but it is not tight until the spray connection is rotated to the top. I was tempted to grab the pliers and force it around another 1/2 turn. I unscrewed the main fixed spray unit and put in a second washer I had laying around. I re-installed it and it was a little better but still loose when the hand spray was pointing down as it should.
All parts are chromed plastic which look nice but crack when tightened up with a wrench. This is the 3rd combo hand and fixed spray unit I have installed but the other 2 are some other brand but still plastic. I had the same tightening problem with the other 2, used a wrench to tighten and they eventually cracked. I like the hand spray but I may take this one back and get another model with just the hand wand.
Also the hose is too stiff and does not hang straight down. It might relax after a few days. The instructions imply there is Teflon tape in the package but there is not.
November 3, 2014