Frequently Asked Questions

Installation

How do I install my tub spout with adapter?

Please see the attached installation instructions.

Downloadable Assets

Tub Spout Installation.pdf 130KB

Although a wrench can not be used on the caps or bonnet nuts, can a strap wrench be used?

Yes, you just need to be cautious not to scratch or bend the part.

Can I connect a portable dishwasher or water filter to my kitchen faucet?

Portable dishwashers and water filters may be connected to any Delta kitchen faucet that is not a Pull-out or Pull-down design.  Portable dishwashers should never be connected to Pull-out or Pull-down kitchen faucets due to potential pressure fluctuations during dishwasher operation that may result in rupturing of the hose.

Some Delta kitchen faucets have a cache or hidden aerator for design purposes.  This design can be found in the Victorian, Pilar, and Talbott series.  If your model has a cache (hidden) aerator, you will need to order RP51505 adaptor to adapt the internal threads to a standard 55/64"-27 male threads to be able to make the dishwasher connection.

Can I cut to size the PEX supplies on my DST faucet?

Delta Faucet Company recommends you leave the existing fitting on the PEX supply tubing and not shorten the tubing.  If you determine the PEX supply tubing for this faucet is too long and must be shorter to create an acceptable installation, be sure to read the instructions and plan ahead. When cutting the supply tubing the installer accepts the responsibility to do so in a way that allows a leak-free joint to be created.  Delta is not responsible for tubing that is cut too short or cut in a way that will not allow for a leak-free joint. For custom fit installations, you must use RP50952 sleeves supplied with model and nuts included on supply lines. Tube cut must be straight. See plastic sleeve installation instructions found on RP50952.

NOTICE: DO NOT use a metal sleeve, RP51243 gasket (supplied with faucet) or ferrule in the place of the plastic sleeve supplied, it may not create a leak-free joint. Do not use pipe dope or other sealants on water line connections.

Instructions: Watch this how to video for information on how to cut your PEX supply lines to size.

1. Identify desired length of tube (1). Leave 1" - 2" of extra length to allow for easier installation and cut tube. Ensure cut is straight and burr free.

2. Slide nut (2) and plastic sleeve (3) onto cut tube. Ensure sleeve is oriented as shown.

3. Insert tube into outlet fitting (4). Tube should touch bottom of hole inside fitting.

4. Slide plastic sleeve down tube until it engages top of fitting. NOTICE: Failure to use plastic sleeve in the correct orientation will result in disconnection and possible water damage.

5. Slide nut over plastic sleeve. With wrench, tighten nut 2 turns past finger tight.  Do not overtighten.

Can I get a longer Quick Connect hose?

Delta has developed quick connect parts to fit the request for longer hoses.

  • 67" widespread hose for all two handle kitchen and lavatory widespreads - part number RP40307
  • 6' vegetable spray hose without sprayer - part number RP40308GR (gray ferrules), part number RP40308BL (black ferrules), or part number RP40308 (white ferrules)
  • Vegetable spray cap for the Quick Connect nipple - part number RP40301
  • Quick Connect nut and adapter - part number RP41478

Do you have any special instructions for installing Monitor valves back-to-back?

Back-to-back installations require that the pressure balancing cartiridge be "flipped" or rotated 180 degrees in order for both units to function properly. Flipping the cartridge will reverse the hot and cold water supply lines so that the faucet works like a traditional hot/cold unit. The cartridge may also be flipped to correct a hot/cold reversal resulting from connecting the supply lines to the incorrect sides of the valve.

install back to back monitor valves 

There are two types of valves. Choose A or B below depending on your series

A. 1300/1400 Series (RP19804)
Here are the steps to follow in reversing the operation of your faucet.

  1. Before you begin, make sure that you shut off the water supply to the faucet.
  2. Remove the handle. A clear knobs will have a Phillips head screw located just under the plastic cap; a lever handle usually has a small set screw located on the side.
  3. Slide off the finished metal (chrome, polished brass, white or almond) sleeve that covers the valve.
  4. Unscrew the bonnet nut. The bonnet nut is a large brass ring and should unscrew by hand. If it is too tight, wrap a towel around the bonnet and use a pair of channel locks. Make sure that the entire valve body does not start to rotate as you do this. Remove the bonnet nut.
  5. Do not pry the valve cartridge out of the body with a screwdriver. Place the handle on the cartridge stem and rotate it counterclockwise approximately 1/4 turn after the stop has been contacted. Remove the handle. Grasp the brass stem in the center of the white plastic assembly and pull it directly out, away from the wall. The valve cartridge should slide out of the body.
  6. Reinstall the cartridge after rotating the entire unit 180 degrees. Make sure that the raised plastic stop, marked "HOT", is on the right side of the valve.
  7. Reattach the bonnet nut, trim sleeve, and handle.
B. 1700/1800 Series (RP32104 or RP32106)
Here are the steps to follow in reversing the operation of your faucet.
  1. Before you begin, make sure that you shut off the water supply to the faucet.
  2. Make sure the water supplies are turned off.
  3. Remove the sleeve, bonnet and cartridge. Pull the cap from the cartridge and rotate it 180 degrees or one half turn. Reinstall the cap on the cartridge.
  4. Reinstall the cartridge making sure that the key is fully engaged with the slot in the brass body. Be sure the "HOT SIDE" marking on the cartridge is facing toward the right.
  5. Install the bonnet and sleeve making sure the O-Ring is behind the groove on the brass valve body.
  6. Install the volume control handle with the lever to the right, then turn the handle to the "ON" position. Install the temperature control knob and rotate it to the left. The water should be hotter the further you rotate it to the left.

How can I connect a portable dishwasher or water filter to my Delta kitchen faucet?

Portable dishwashers and water filters may be connected to any Delta kitchen faucet that is not a Pull-out or Pull-down design.  Portable dishwashers should never be connected to Pull-out or Pull-down kitchen faucets due to potential pressure fluctuations during dishwasher operation that may result in rupturing of the hose.

Some Delta kitchen faucets have a cache or hidden aerator for design purposes.  This design can be found in the Victorian, Pilar, and Talbott series.  If your model has a cache (hidden) aerator, you will need to order RP51505 adaptor to adapt the internal threads to a standard 55/64"-27 male threads to be able to make the dishwasher connection.

How can I make sure my shower is safe?

  1. To avoid dangerously hot temperatures, make sure your water heater is set at 120º F or below.
  2. Install a pressure balance tub and shower valve, such as those found in the broad selection of the Delta® Monitor® series.
  3. Set the valve’s adjustable rotational limit stop to prevent the temperature handle from being turned to dangerously hot levels.
  4. Test the tub/shower water with your hand before bathing.

How do I disconnect the Quick Connect once it has been attached?

Pinch together at the base of the black plastic halves, next to the hose. The top halves will spread apart. Pull down gently. Release tabs from the brass connector.

How do I install my tub spout?

Please see the attached installation instructions.

Downloadable Assets

Tub Spout Installation.pdf 130KB

How do I know if I my faucet is a Quick Connect or not?

If you look under your sink and see black plastic clips or metal nuts on the hoses. If it is plastic clips, you have a quick connect hose. Metal nuts signify a standard thread-on connection.

 


 

How do I set the adjustable rotational limit stop?

Watch this how to video or follow these steps:

  1. Let the water run until both hot and cold water is fully mixed.

  2. Rotate the handle fully counterclockwise to the hottest position.

  3. Place a thermometer in a plastic tumbler, and hold the tumbler in the water stream.

    cup temp set stop

  4. If the water temperature is above what is allowed by your local plumbing code (110º F or 120º F), remove the handle on 1300/1400 series or temperature knob on 1700/1800 series, and rotate the rotational limit stop:

    1. Counterclockwise if you have a Monitor® 1300 or 1400 series model (handle controls the temperature only, not the volume). For every tooth the rotational limit stop is rotated counterclockwise, the maximum water temperature will decrease approximately 6º F. NOTE: If water temperature is too cool, rotate the limit stop clockwise.


      counterclockwise temp set stop

       

    2. Clockwise if you have a Monitor 1700 or 1800 series model (handle controls volume; temperature knob controls temperature). For every tooth the rotational limit stop is rotated clockwise, the water temperature will decrease approximately 2º F. NOTE: If water temperature is too cool, rotate the limit stop counterclockwise.

    clockwise stop temp set

  5. For 1300/1400 series: Replace the handle. After verifying the water outlet temperature, secure the handle with the screw. Do not over tighten. For 1700/1800 series: After verifying water outlet temperature, snap temperature knob into place.

  6. MAKE SURE COLD WATER FLOWS FROM THE VALVE FIRST. MAKE SURE WATER (AT THE HOTTEST FLOW) DOES NOT EXCEED THE TEMPERATURE ALLOWED (see steps 1-4 above).

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

I can't get a new sprayer Quick Connect hose through my old support assembly. What's wrong?

The old support assembly, which is the piece you're referring to that goes through the sink, is not large enough for the Quick Connect to pass through. Along with a new Quick Connect hose, you will need a new support assembly that has been enlarged to accommodate the new QC fittings. The new part number for that is RP6015.

I just installed a model 174, but the sprayer does not work. Why?

The faucet installed must have been manufactured prior to 2003. Changes were made at that time to incorporate quick-connect fittings which have eliminated this issue. If you have an older model, this can occur when the sprayer and water supply hoses connected to the spout are installed incorrectly. If they are installed backwards, the water is running backwards through the diverter. Reverse the way the hoses are connected to the spout.

Why is my Quick Connect leaking at the tee crimp?

After testing and research we have found that the process of brazing the tee caused inconsistency with the crimping process. We have begun using a forged tee, which eliminates the inconsistencies in the process solving the leaking problem. You will need a new hose assembly, part number RP34352.

My single hole, single handle kitchen faucet keeps loosening up. What do I need?

Most likely you have an Americast sink by American Standard. You need to put plumbers cloth between the bottom of the sink and the bracket to allow it to grip. If you have another brand sink, you need to clean between the sink and bracket to get a good surface and tighten down on the bracket nut.

On my widespread kitchen, bathroom sink, lavatory, or Roman tub faucet there is too much of a gap between the escutcheon and the handle. How can I fix this?

A small gap is normal and necessary to allow proper movement of the handle without damaging the escutcheon below it. An excessive gap results from improper height adjustment at the time of installation. To fix it:

  1. Loosen the nut under the counter/sink.

  2. Then screw the escutcheon UP just enough to make up the gap.

  3. Then re-tighten the nut. This lowers the valve and reduces the gap

On my widespread kitchen, bathroom sink, lavatory, or Roman tub faucet, no matter how I put my stem in, the handle turns the wrong. What's wrong?

On all widespreads the end valves have to be oriented so that the inbound (hard line) is away from the spout and the hose or corrugated line is toward the spout. Otherwise reversing the stem in the valve will not make the handle turn in the right direction.

Another way to check is to look down in the valve and the seat must be away from the spout in both hot and cold valves. If one or both end valves are installed incorrectly the only way to fix is to re-install the bodies in the appropriate orientation.

The water in the shower is either hot or cold; I cannot get any temperature in-between. What is wrong?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This can be caused by mineral deposits that build up over time resulting from hard water. To solve, follow the steps below based on your model.

Tools you may need:



  1. Shut off water supply.



  2. There are two types of valves. Choose a or b below depending on your series
    • 1300/1400 Series: Remove handle.
    • 1700/1800 Series: Remove temperature knob, cover and handle.
  3. Twist and pull sleeve to remove it.
  4. Unscrew brass bonnet nut.
  5. Remove cartridge.
  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

 

What are the proper flushing procedures for a new faucet? How often should the lines be flushed?

During the first few days you use your faucets, a small amount of debris may be flushed out of your pipe system. This happens even though the plumber flushes the pipes before completing work on your home. In addition, particles of solder, copper chips, plumber's tape and other installation materials can get caught in aerators and showerheads. Occasionally, a chip might damage the valve seat that provides the watertight seal. The tips below will help you avoid problems. These procedures are a good idea to follow each time the water has been turned off for repairs in your home.

TO FLUSH A KITCHEN OR LAVATORY FAUCET:

  1. Remove aerator and black sealing gasket above it.



  2. Turn faucet handle(s) to full on hot and cold mixed position(s) and flush lines for two minutes before turning off water with handle(s).
  3. Replace aerator.
TO FLUSH A TUB / SHOWER FAUCET:
  1. Remove showerhead if applicable



  2. Turn handle(s) to full on hot and cold mixed position(s).
  3. Flush spout two minutes without moving handle(s).
  4. If you have a showerhead, divert water to it and flush for two minutes. BE SAFE! Make sure cold water flows FIRST and that the rotational handle limit stop is properly set. See information on setting the adjustable limit stop.
  5. Replace showerhead.
If problems persist, flush the faucet and lines using these instructions:
  1. Turn off water supply to both hot and cold.
  2. Remove all internal components.
  3. Turn water supplies back on and let run for 30-60 seconds. (For kitchen and lavatory faucets turn a bucket or similar large container upside down over faucet to deflect the water into the sink.)
  4. Turn water supplies off again.
  5. Reassemble faucet.
  6. Turn water supplies back on.

What is the adjustable rotational limit stop?

The adjustable rotational limit stop found on Delta® Monitor® valves, allows you to set a maximum hot water temperature that flows out of the tub/shower. When set correctly, this safety feature ensures that the handle in your tub/shower faucet never goes beyond the set level, resulting in a safe bathing temperature.

It may need to be readjusted if the inlet water temperatures change. For example, during the winter, the cold water temperature is colder than it is during the summer, which could result in varying outlet temperatures. Typical temperatures for a comfortable bath or shower range from 90º F to 110º F.

How do I set the adjustable limit stop?

Watch this how to video or follow these steps:

  1. Let the water run until both hot and cold water is fully mixed.

  2. Rotate the handle fully counterclockwise to the hottest position.

  3. Place a thermometer in a plastic tumbler, and hold the tumbler in the water stream.

    cup temp set stop

  4. If the water temperature is above what is allowed by your local plumbing code (110º F or 120º F), remove the handle on 1300/1400 series or temperature knob on 1700/1800 series, and rotate the rotational limit stop:

    1. Counterclockwise if you have a Monitor® 1300 or 1400 series model (handle controls the temperature only, not the volume). For every tooth the rotational limit stop is rotated counterclockwise, the maximum water temperature will decrease approximately 6º F. NOTE: If water temperature is too cool, rotate the limit stop clockwise.


      counterclockwise temp set stop

    2. Clockwise if you have a Monitor 1700 or 1800 series model (handle controls volume; temperature knob controls temperature). For every tooth the rotational limit stop is rotated clockwise, the water temperature will decrease approximately 2º F. NOTE: If water temperature is too cool, rotate the limit stop counterclockwise.

    clockwise stop temp set

  5. For 1300/1400 series: Replace the handle. After verifying the water outlet temperature, secure the handle with the screw. Do not over tighten. For 1700/1800 series: After verifying water outlet temperature, snap temperature knob into place.

  6. MAKE SURE COLD WATER FLOWS FROM THE VALVE FIRST. MAKE SURE WATER (AT THE HOTTEST FLOW) DOES NOT EXCEED THE TEMPERATURE ALLOWED (see steps 1-4 above).

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What tools should I have before I begin installing my faucet?

Some common tools include:

  • Basin wrench
  • Adjustable wrench
  • Silicone sealant - Plumber's Putty is not generally recommended
  • Plumber's tape
  • Channel locks
  • Screwdriver (Phillips and slotted)
  • Flashlight
Please refer to the Maintenance & Installation Sheet supplied with the faucet to make sure you have all the necessary tools. If you need a Maintenance & Installation Sheet for your faucet, visit the Online Catalog and search for your faucet. When your faucet appears, select the Maintenance & Installation option to view the installation information.

When you straight wire a 547 e-Flow faucet, do you need a transformer?

To hard wire an e-Flow faucet you must use the RP32508 Hard Wire Transformer and RP32494 Hard Wire Converter.

Who can I call if I need help while I'm installing my faucet?

Call us at 1-800-345-DELTA (3358), Monday through Saturday, 7 a.m. to 9 p.m. CST or Click here to send a message directly to Customer Service.

Why can't I slide the trim sleeve over the valve on my 1300/1400 Series Monitor Tub/Shower valve?

The o-ring is in the groove on the valve. Roll it out of the groove toward the wall and the trim sleeve will slide on. The o-ring needs to be able to roll with the movement of the sleeve.

Why does the Delta® name face the back of the faucet?

TThe faucet is in the wrong position.
To correct an uninstalled faucet:

  • Rotate the spout 180 degrees so the Delta® name appears below the spout.

To correct an installed faucet:
  • Shut the water off at the water supplies.
  • Disconnect the faucet and remove it from the sink.
  • Rotate the spout 180 degrees so the Delta name appears below the spout and it faces toward the sink.
  • Reinstall the faucet.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.

If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

 

Why is there no o-ring on the nipple for the sprayer on my new Model 172,174, or 156?

The nipple for the sprayer doesn't have an o-ring. The two hoses for the sprayer and for the spout cannot be interchanged which would cause the spray to not function. The o-ring for the sprayer and a spacer are inside the housing of the sprayer hose.

Customer Q & A

(91 Questions : 111 Answers)

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The pressure in the pipe is low, I can not install a pressurizer. Can I increase the diameter of the small holes of the internal valve using a drill? Maximum diameter which can have this drill?
Topics: Performance
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Intermediate
2 weeks, 2 days ago
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pezeta
Brazil
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Answer: 
Hi Pezeta, Thank you for your question. We do not recommend altering the faucets by drilling larger diameter holes. This will void the warranty on the faucet.
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Dave
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2 weeks, 2 days ago
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the wall mount will lock onto sink counter top but not to the plastic base provided. it is clean and shiny and i need it to attach to the wall.
Topics: other
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
2 weeks, 3 days ago
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dennis
Plattsburg, MO, USA
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Answer: 
Hi Dennis, Thank you for your question. The wall mount holder should stick to the glue up holder. If the suction cup gets a little wet, sometimes that helps improve the suction. Otherwise, it was designed to slide into the glue up holder with the lever up (no suction), then press down the suction cup to the clear plate, and then close the lever to hold the suction.
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Dave
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2 weeks, 2 days ago
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flip on and off for 19949-DST

i just installed the single handle 19949-DST in my kitchen. Currently, i have to push the handle down to turn it on, and up to turn it off. This is opposite what I am used to and what I would prefer. is there a way to change this?
Topics: Assembly
2 weeks, 4 days ago
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sheila
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Answer: 
Hi Sheila, Thank you for your question. The motion of the handle on the model 19949-DST is the same motion as if the handle were located on the back of the faucet. You are pushing the lever away from the faucet to turn it on, and towards the faucet to turn it off. Unfortunately there is not a way to change how the faucet operates.
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Dave
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2 weeks, 3 days ago
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Why do we need check valves?

What is the purpose of the check valves on my Delta Pilar touch2O system? Can they be removed? I'd like to get the highest possible water pressure and flow rate out of the faucet tip. What are other ways of accomplishing this?
Topics: Performance, Assembly
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Intermediate
3 weeks, 5 days ago
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Barry
Vancouver, BC, Canada
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Answer: 
Hi Barry, Thank you for your question. The check valves on the Pilar Touch2O technology faucets prevent cross flow (mixing of the water temperatures) and back flow of the water when the handle is left in the on position. They are required to be used with the faucet. To increase water flow from the faucet you may want to get an aerator with a higher flow rate.
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Dave
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3 weeks, 3 days ago
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What diameter holes to drill for 19912-SSSD-DST sink faucet

We're installing our sink on new butcher block counters. What diameter hole should we drill for best fit?
Topics: Assembly
3 weeks, 6 days ago
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Toni
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Answer: 
Hi Toni, Thank you for your question. The recommended hole size for the model 19912-SSSD-DST faucet is 1-5/16" to 1-1/2". Here is a link to the spec sheet for this model.
http://www.deltafaucet.com/customer...
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Dave
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3 weeks, 3 days ago
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Switch hot and cold on kitchen faucet?

Due to space limitations, I installed my Izak kitchen faucet with the handle facing somewhat forward. In this position, it would be better if I could switch the hot and cold supply lines. Is that okay?
Topics: Assembly
1 month ago
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CarlS
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Answer: 
Hi CarlS,

Thank you for your question. There should not be any problem with you switching the hot and cold lines on your faucet. It will work the same.

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Jody
Skill Level: Advanced
1 month ago
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B114900 installation

The directions say the plastic faceplate should be flush with the wall, but when we put it together, it looks like there would be about a half inch gap between the faceplate and the escutcheon. How can that be right?
2 months ago
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DIYer
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Answer: 
Hi DIYer, Thank you for your question. Please verify that your rough in valve is mounted per the instructions found in step 2 page 4. See attached.
http://www.deltafaucet.com/customer...
If this measurement is not correct you may have to reposition the valve to the proper distance.
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Dave
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2 months ago
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this shower will have a rain can ,shower head plus hand held
Topics: Performance
Age: 55 to 64
Gender: Male
Project Type: New
Skill Level: Advanced
2 months ago
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Sammy
Browns Summit, NC 27214, USA
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Answer: 
Hi Sammy, Thank you for your question. Inverting the valve body with the tub spout going to the showerhead in a shower only application will have a higher flowrate than the shower port. We recommend using the R10000-UNBXHF shower only rough for this type of installation to maximize the flowrate.
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Dave
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2 months ago
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Seal around two handle tub faucet escutcheon

I am replacing an existing escutcheon with a new RP18276 screw-on escutcheon. After installing the new one there is a gap between the escutcheon and the shower wall. I am afraid water will enter this gap when the shower is in use. How do you recommend sealing this? Silicone, caulk, or is there some kind of foam gasket made for this application?
Topics: Assembly
2 months, 1 week ago
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Brad
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Answer: 
Hi Brad, Thank you for your question. We do recommend that you fill in the gap with caulk. We do not offer a gasket for this purpose for the RP18276.
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Dave
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2 months, 1 week ago
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Replacing a two handle shower/tub assembly

This was originally installed in 1997. After replacing all parts, and reassembling, water was turned back on and all was fine. However, when we turned the hot and cold water on from the faucet, it would not turn completely off. A small trickle of water continued out of the spout, hot water only. What can we check that might be loose or improperly assembled, that would cause this?
Topics: Assembly
Age: 45 to 54
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
2 months, 4 weeks ago
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Ink as
Ky
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Answer: 
Hi Ink as, Thank you for your question. We recommend that you check the installation of the seat and spring that fit in the valve body, underneath the stem assembly. The larger end of the spring should go in first, tapered end pointing out. The rubber seal then slides over top of the spring. Make sure to use genuine Delta repair parts.
Thanks,
Dave
Skill Level: Advanced
2 months, 3 weeks ago
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