Frequently Asked Questions

Replacement Parts

How do I get Delta replacement parts for a discontinued faucet model?

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1-800-345-DELTA (3358) or e-mail us.

How do I request faucet parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-345-DELTA (3358) and express this to the customer service representative to expedite shipping.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-345-DELTA (3358) or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here.

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

What do I do if I discover that I am missing faucet parts?

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-345-DELTA (3358)

  3. e-mail us for assistance.

  4. To order parts online, click here.

  5. Contact your professionally licensed plumber or Delta showroom.

Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

Customer Q & A

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We were doing an extensive upgrade to our kitchen. The plumber apparently let the manual for the 8836 go out with some trash.
Topics: Care/Maintenance
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This is a 2 handle delta kitchen sink faucet.
Topics: Care/Maintenance
Age: 65 or over
Gender: Male
Project Type: New
Ownership: 6-10 years
Skill Level: Intermediate
1 day ago
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vic
Eau Claire, WI, USA
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We bought a replacement tub/shower kit for our brass 1400. We wanted brushed nickel. There is nothing wrong with our present faucet. It has a "push button" on the ring for the shower. None of the new ones have this cutout. How do we change fixtures without ripping out our tile? We can't find any new styles that have the "button", most have a pull up knob on the faucet itself. Can we still change our brass one?
Topics: Assembly
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 2-5 years
Skill Level: Beginner
4 days ago
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sasman
Deatsville
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When the air is flushed, the leak stops for a while. Then air appears to get back and the leak starts. I do not have air coming from any other faucet. I replaced the ball assembly and the seats and springs, but to no avail. I alos checked all the connections and they appear to be tight.

What may be causing this and what can I do? The faucel is about seven years old and have had no previous problems.
Topics: Care/Maintenance
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 6-10 years
Skill Level: Beginner
4 days ago
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Larry
Albuquerque, NM
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Answer: 
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
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3 days ago
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Replace M1300

I think the model is a 1300. I took it apart to change the washers but it still leaks. How can I take out the part holding the washers
Topics: Care/Maintenance
Age: 45 to 54
Project Type: Replacement
Ownership: 10+ years
Skill Level: Beginner
4 days ago
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bill
mendon ma
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Answer: 
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
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What is the size of the nut under the center of the faucet

5 days ago
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Sam
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Answer: 
Thank you for your question. We will need a model number for your faucet to supply you with this information.
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4 days ago
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1 week, 5 days ago
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Eb
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Answer: 
Thank you for your post. Please contact our team of experts via our toll-free Home Owner/Warranty department at 800-345-3358.
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1 week, 4 days ago
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