Frequently Asked Questions

Replacement Parts

How do I get Delta replacement parts for a discontinued faucet model?

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1-800-345-DELTA (3358) or e-mail us.

How do I request faucet parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-345-DELTA (3358) and express this to the customer service representative to expedite shipping.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-345-DELTA (3358) or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here.

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

What do I do if I discover that I am missing faucet parts?

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-345-DELTA (3358)

  3. e-mail us for assistance.

  4. To order parts online, click here.

  5. Contact your professionally licensed plumber or Delta showroom.

Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

Customer Q & A

(87 Questions : 107 Answers)

Product Q&A

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Topics: Purchase
Age: 45 to 54
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Beginner
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1 day ago
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dedeAbq
Albuquerque, NM, USA
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Answer: 
Thank you for your question. Based on your pictures, it looks like your roman tub is the 2710 series. If there is an anti-swivel pin underneath your spout when you remove it, then it can only be replaced with a T2710 in chrome unless you also replace the valve.

The shower faucet looks to be a 1300 series faucet. You can replace it with any 1300/1400 series faucet, but you will need to keep your old cartridge. If that needs replaced, please order Delta Faucet model # RP19804.
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Indianapolis, IN, USA
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how to disconnect hose

I have the Delta linden 4353-sssd-dst and need to know how to disconnect the hose end from the fauset outlet hose
Topics: Assembly
Age: 65 or over
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
3 weeks, 2 days ago
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Rich
Canton, GA, USA
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Answer: 
there should be a black clip that you remove first, then pull the hose off
Age: 35 to 44
Gender: Male
3 weeks, 2 days ago
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Roseburg, OR, USA
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Answer: 
Thank you for your question. Delta Faucet model # 4353-SSSD-DST has a pull-out hose that will unscrew from the wand.
Skill Level: Advanced
3 weeks, 1 day ago
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How to stop a leak under a delta 400 that has no adjusting ring?

There is no adjusting ring under the handle of my Delta 400. How to stop the leak without being able to tighten down the packing gland?
Topics: Care/Maintenance
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 2-5 years
Skill Level: Advanced
3 weeks, 5 days ago
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superpete
Queens, NY, USA
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Answer: 
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
Skill Level: Advanced
3 weeks, 4 days ago
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dripping single handle kitchen faucet, model #

mostly on hot water
Topics: repair kits?
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 6-10 years
Skill Level: Intermediate
3 weeks, 6 days ago
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Max
Jasper, GA, USA
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Answer: 
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
Skill Level: Advanced
3 weeks, 4 days ago
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how to remove brass bonnet that won't move

1400 series shower valves
Topics: Purchase, Assembly
1 month ago
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plumber
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Answer: 
Thank you for question. To remove the bonnet from your shower valve, we suggest to first soak a towel in a 50/50 solution of white vinegar and cold water and then wrap it around the bonnet nut. Leave it soaking overnight and it will loosen any mineral deposits that may have built up. Then you should be able to unscrew the bonnet.
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1 month ago
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I have a Leland series robe hook that is missing the mounting bracket

Do you have a replacement bracket for it? You don't show it on your documents for this item
Topics: Assembly, missing part
1 month, 1 week ago
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sparky
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Answer: 
Hi Sparky,

I am so sorry that you are missing a part. Please look for an email from me, so that we may resolve this. Or, if you prefer, please call our Warranty Line at 1-800-345-3358.Thanks!
1 month ago
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Indianapolis, IN, USA
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My fixtures are 20 years old - the style with the acrylic single ball type, where the shower head is turned on by pushing in a button under the acrylic ball, which stops the tub spout and sends the water to the shower head. I just want to update the fixtures to a nickel finish myself. Does Delta have a product where you can switch to a handle rather than ball, and change the spout and plate only?
Topics: Purchase, Care/Maintenance
Age: 45 to 54
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 month, 1 week ago
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Debbie
Greensboro, NC, USA
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Answer: 
Thank you for your question. It may be possible to update your faucet ot a stainless steel finish. We do not offer satin nickel. First we to determine what model your faucet is now. If you turn on the water by pushing up and turning the knob, then you have a 600 series faucet. We offer a renovation kit, with model # RP54870SS. You will also need an RP2865 to plug your escutcheon diverter. The tub spout with a diverter and showerhead, shower arm and flange are not included in the rennovation kit.

If you just turn your knob to the right or left, then you have a 1300/1400 series faucet and you can choose any of our current 1300/1400 trims but keep your old cartridge. The new cartridge will not fit.
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How do I disassemble a model 2256 2 handle faucet

I need to disassemble a model 2256 2 handle Victorian faucet to replace the aerator and o-rings. I have the parts diagram, however, I cannot determine the steps required to complete this task.
Topics: Care/Maintenance
Project Type: New
Ownership: 2-5 years
Skill Level: Intermediate
1 month, 1 week ago
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Jonbeerotten
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Answer: 
Thank you for your question. I apologize for the issue that you are experiencing. To walk you through the procedure while you are on the phone, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
Skill Level: Advanced
1 month, 1 week ago
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I need to change the cartridge for my single lever shower

Because of hard water my mixer in my shower does not let the hot water flow enough to make a hot shower. My guess is that the valve has been reduced or partially clogged.
Topics: Performance
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: 6-10 years
Skill Level: Advanced
1 month, 1 week ago
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Tom
Home
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Answer: 
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
Skill Level: Advanced
1 month, 1 week ago
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Topics: Care/Maintenance
1 month, 2 weeks ago
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Nino
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Answer: 
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 800-345-3358.
Skill Level: Advanced
1 month, 1 week ago
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