Frequently Asked Questions

Showers

After turning off my shower, water continues to drip from the shower head for a minute or so. Is something wrong?

Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water.

Are there any hints in maintaining a pressure balance valve?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This is often caused by mineral deposits that build up over time. To solve, follow the steps below based on your model.

Tools you may need:


tools pressure balance leak

  1. Shut off water supply.

    pressure balance valve leak

  2. There are two types of valves. Choose a or b below depending on your series

    1. 1300/1400 Series: Remove handle.

    2. 1700/1800 Series: Remove temperature knob, cover and handle.

  3. Twist and pull sleeve to remove it.

  4. Unscrew brass bonnet nut.

  5. Remove cartridge.

  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

Helpful Hints:

  1. Before removing valve cartridge assembly for any maintenance, be sure to note the position of the stop on the cap. The valve cartridge assembly must always be put back in the same position. For normal installations, the stop on the cap will face the left.

    BE SAFE! After you have finished the installation, turn on valve to make sure COLD WATER FLOWS FIRST.

  2. To remove valve cartridge from body, shut off water supplies and remove handle and bonnet nut. Do not pry the valve cartridge out of the body with a screwdriver. Place handle on stem and rotate counterclockwise approximately 1/4 turn after the stop has been contacted. Lift valve cartridge out of body.

  3. To remove seats and springs, remove valve cartridge. Separate cap assembly from the housing assembly by rotating the cap assembly counterclockwise 90 degrees. Separate cap and housing assemblies. Remove seats and springs and replace. Place the largest diameter of the spring into the seat pocket first and then press the tapered end of the seal over the spring. Reassemble valve cartridge and replace in body following instructions given in 1 above.

  4. If the water in your area has lime, rust, sand or other contaminants in it, your pressure balance valve will require periodic inspection. The frequency of the inspection will depend on the amount of contaminants in the water. To inspect valve cartridge remove it and follow the steps in note 1 above. Turn the valve to the full mix position and shake the cartridge vigorously. If there is a rattling sound, the unit is functional and can be reinstalled following instructions given in note 1 above. If there is no rattle,replace the housing assembly (RP19805).

I don't want to change my plumbing. What kind of shower can I get?

If you don’t want to modify any of your plumbing, you can get a standard shower, which you can customize with by simply choosing your own configuration options. You can also get a jetted shower, which can give you that spa-like experience without requiring a major overhaul of your entire bathroom.

 

See Your Shower Experience for more information on the options available.

What is a custom shower?

With a custom shower from Delta, you can customize to your heart’s content and create the shower of your dreams. This is your opportunity to get everything just the way you imagined it. You can pick the combination of shower heads, body sprays and hand showers that will work best for you and create the ultimate custom shower experience.

 

See Your Showering Experience for more information.

What is a jetted shower?

Delta’s Jetted Shower™ is the only semi-custom shower in the industry. It features a shower head and two spray jets with a wide, revitalizing, yet relaxing spray. You can add functionality by selecting the Jetted Shower XO (eXtra Outlet) and choosing an additional shower head, In2ition® Shower, XO Jet Module™ or hand shower.

 

See Your Shower Experience for more information on your options.

My 1300/1400 Series Monitor is leaking out of the shower head or spout. What do I need?

You need a new cartridge assembly, part number RP19804. You may notice that the new one will be blue and white while yours may be white. This is just a change in manufacturing which will not affect your ability to use it.For instructions on how to replace the cartridge assembly, watch this how to video.

1300 1400 series monitor leak

What do I do about water dripping from the spout of my two-handle (or three-handle) tub/shower faucet?

First, we need to find out if the hot or cold valve is causing the leak. Let's begin by troubleshooting with the hot valve:

  1. Shut off the hot water supply. If you can't find the shut-off for your tub/shower valve, shut off the water to your house by using your water shut-off valve.
  2. Remove the faucet handle. To do this, depending on your handle type, you will need a Phillips screwdriver or an Allen wrench.
  3. Remove the chrome bonnet nut using an adjusting wrench.
  4. Remove stem extender.
  5. Remove stem assembly by pulling straight out.
  6. Remove the extender and stem assembly.
  7. Remove the seats and springs.
  8. Examine them for wear or debris and wipe out any debris in the depression where the seats and springs sit in the valve body.
  9. Replace the seats and springs. (Delta Genuine Part RP4993 -€“ two sets per package).
  10. Reassemble the faucet to see if the drip has stopped.

If the drip persists, repeat the above steps on the cold valve.

If you've replaced the seats and springs and the problem continues, replace both stem assemblies (Delta Genuine Part RP1740 - one stem assembly per package).

If all of the above has not fixed your leak, and your valve is more than 10 or 15 years old, it is possible that the actual faucet body may have developed a leak. If so, you will need to replace your tub/shower valve with a new one.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do about water flowing from my diverter tub spout while it is in the shower mode?

It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter located in the tub spout. This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Delta tub spout.

To locate a local source for Delta tub spouts, contact licensed professional plumbing contractor or Delta showroom, or call 1-800-345-DELTA (3358), or e-mail us for assistance.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do if my single lever tub or shower leaks under the handle?

If this is a non-pressure balance tub or shower:

On a single handle tub or shower, you need to tighten the adjusting ring or replace the cam and packing.

  1. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  2. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

If leak persists, you may need to replace the cam and packing using Delta Genuine Parts.

  1. Shut off water supply.

  2. Cover drain opening so parts don't fall into it.

  3. If you have a lever handle with a red and blue hot/cold button, pry it off to expose the set screw. Loosen the set screw with an Allen wrench and remove the handle. If you have a knob handle, pry off the handle button, remove the screw and lift off the handle.

  4. Unscrew the cap counterclockwise and lift off. If the cap is too difficult to unscrew by hand, loosen the gray or white adjusting ring in the cap and try again. If it is still too difficult to remove by hand, place a crescent wrench at the top of it and turn counterclockwise. To avoid damaging the faucet finish, you may want to place a jar opener gripper between the cap and wrench or a heavy cloth such as a towel between the cap and wrench.

    CAUTION: IF YOU NOTICE THE CAM TURNING ALSO, QUIT TURNING IMMEDIATELY AND CALL A PLUMBER.

  5. Remove cam, packing and ball by lifting up on ball stem.

  6. Place replacement packing and cam over stem of ball and engage tab on cam with slot in body. Push down.

  7. Partially unscrew adjusting ring and then place cap over ball stem and hand tighten onto body, while pushing down on cam to keep cam's tab engaged with slot in body.

  8. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  9. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.
If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

Customer Q & A

(110 Questions : 116 Answers)

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What is the purpose of the stops on the Multichoice valve

The instructions do not tell you how or why there are stops and how to adjust them.
Topics: Features
1 day ago
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Answer: 
Hi McNeal, Thank you for your question. The stops on the Multichoice valve allow you to shut the water off at the faucet instead of turning the water off in the entire house if you have to do any maintenance or repairs on the faucet. The valves close when turned clockwise and open when turned counter-clockwise.
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Dave
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22 hours ago
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I would like to update my shower trim. I currently have a monitor series valve and trim where the valve has a push button diverter. It's a stem that comes from the bottom of the valve and out thru the valve trim plate. I don't know what series it is.

What are my Delta options for new trims? I can't see any #'s on the valve or the trim so i'm having a hard time finding what my options are without replacing the valve (which i'd prefer not to do)

worst case i can pull the push diverter if you can tell me what PLUG I need and then what Delta trim series will fit over the valve and i'll use the newer style faucet diverter systems that Delta offers
Topics: Purchase
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
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5 days ago
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Mike
Arizona, USA
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Answer: 
Hi Mike, Thank you for your question. Pictured is a 1300/1400 series faucet. You can remove the push button diverter and plug the opening with RP2865. You can then order any of the current T13/T14 series trims with a diverter tub spout to work with your existing rough in valve. The new trims will ship with a new cartridge, this cartridge will not fit your existing rough in valve. You will have to continue to use the existing cartridge or replace it with a new RP19804.
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Dave
Skill Level: Advanced
3 days ago
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Very low water output

I have an Arzo Model T14xxx shower set. When it was installed I followed the manual to adjust the water flow. I have lost the manual and the water flow has diminished to barely a trickle. Can you email me a copy of the procedure to adjust the water flow?
Topics: Performance
1 week ago
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Fred
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Answer: 
Hi Fred, Thank you for your question. Here is a link to the manual for the Arzo 14 series.
http://www.deltafaucet.com/customer...
The adjustment you refer to in the manual is for setting the max hot water temparature not for setting the water flow.
If you are experiencing low flow we recommend removing and cleaning the cartridge and flushing the faucet. Here is a link to our How to Flush the Supply Lines on Your Delta Tub or Shower video.
http://www.deltafaucet.com/shopping...
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Dave
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1 week ago
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1400 to 1700 Conversion

Hi,
I have a 1400 Series tub/shower faucet, which uses the RP19804 cartridge. Escutcheon screws are at 1 & 7 o'clock.

I've seen some evidence this can be converted to a 1700 Series with a RP29405 conversion kit and RP46073 cartridge adaptor

Is this possible, and are any other parts required?

Thanks!
Topics: compatibility, conversion
Age: 35 to 44
Gender: Male
Skill Level: Intermediate
2 weeks, 5 days ago
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mikejim
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Answer: 
Hi Mike, Thank you for your question. Unfortunately there is not a way to convert your pre-multichoice 1400 series faucet to a 1700 series. Ordering the 1500-1700 conversion kit and cartridge adapter will not work with your pre-February 2006 rough in valve.
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Dave
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2 weeks, 4 days ago
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What shower trim can I purchase to replace my current trim?

I just moved into a new a house and want to replace the shower trim in both showers. The shower heads and tub spouts (tub spout has the diverter) are fine, but I would like to change the shower trim from the knob to a lever. I am not sure what series it is and would like to replace it without needing to change the valve in the wall since I do not want to cut through the drywall on the other side after we just painted. I have attached picutres of the current shower trim. It looks like the screws are in the 5 and 7 position, and to use the shower you push the knob up and turn it left and right for hot and cold water. Please let me know if there a lever option that I could change this to. Sorry one of the pictures is blurry and they aren't rotated correctly. Thank you.
Topics: Care/Maintenance
Age: 25 to 34
Gender: Male
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4 weeks, 1 day ago
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nelipin
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Answer: 
Hi Nelipin, Thank you for your question. The pictured faucet is a 600 series faucet. We offer the RP54870 renovation kit that will switch the faucet to a lever style handle.
http://www.deltafaucet.com/bath/det...
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Dave
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4 weeks, 1 day ago
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1755-216 RB - Shower & Tub Combo - Can I use Shower only?

I'm in the middle of a renovation - I was wondering if I can install the valve that comes within the package but not use the tub portion / spout ? Is there a stop / plug that will need to go on the valve for the unused tub portion? I think this is pretty easy and plumbers do this all the time.
Topics: Assembly
Age: 45 to 54
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Skill Level: Beginner
1 month ago
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Michael
Portsmouth, NH
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Answer: 
Hi Michael, Thank you for your question. You can cap or plug the tub spout port on the rough in valve to make a shower only. Depending on the model of rough that you have you will need a 1/2" copper plug, or a 1/2" NPT pipe cap or plug to seal the port off.
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Dave
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1 month ago
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Can I update the finish?

I have a shower and a Roman tub that I'd like to update to a brushed (satin) nickel finish without having to replumb them. I cannot seem to find the model numbers and the finder application does not have pictures for the white fittings. Can you help?
Age: 45 to 54
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Project Type: Replacement
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Skill Level: Intermediate
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1 month, 1 week ago
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mcclayton
Mendota Heights, MN, USA
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Answer: 
Hi Mcclayton, Thank you for your question. The pictured tub/shower valve appears to be a 1400 series faucet. You can use one of the current T13/T14 trims with your existing rough in valve. The new trim will ship with a new cartridge, this cartridge will not work with your rough in. You will have to continue to use your existing cartridge or replace it with a new RP19804.
The current roman tub trims will work with your pictured roman tub faucet. You may have to adjust the rough in valve height of your current rough in which is a below deck adjustment.
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Dave
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1 month, 1 week ago
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Topics: Performance
Age: 45 to 54
Gender: Male
Project Type: New
Skill Level: Beginner
1 month, 1 week ago
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Pony
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Answer: 
Hi Pony, Thank you for your question. The pressure balanced cartridges in our tub/shower faucets do require that both the hot and cold water supplies be turned on for the faucet to function properly. The water will trickle out at best if only one supply is turned on.
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Dave
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1 month, 1 week ago
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Delta R10000-UNBXHF

After a disastrous incident with another company, I just want to be sure I can use the Delta R10000-UNBXHF with the Delta T17251-RB shower trim since the specs usually only mention R10000-UNBX.

Thank you.
Topics: Assembly
Skill Level: Beginner
1 month, 1 week ago
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TerryT
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Answer: 
Hi TerryT, Thank you for your question. The T17251-RB can be used with the R10000-UNBXHF. The shower only trim matches the shower only rough.
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Dave
Skill Level: Intermediate
1 month, 1 week ago
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I want to replace the following fixtures

I need to identify the fixtures that I have. I want to replace them with new fixtures but don't want to change any plumbing

Can you please let me know the model numbers I currently have and what line I can replace them with.
Topics: Purchase
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: 10+ years
Skill Level: Intermediate
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1 month, 2 weeks ago
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Brad
Va
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Answer: 
Hi Brad, Thank you for your question. The pictured roman tub faucet appears to be a model 2710-PBLHP H61PB. The current trims that start with T27 will work on the existing rough. Your model has an anti-swivel pin that required an additional small hole be drilled through the tub deck. None of the current trim spouts have a foot print large enough to cover the hole left by the anti-swivel pin, the hole may need to be repaired.
The pictured tub/shower valve is a 1500 series faucet. You can upgrade this faucet by ordering one of our new Monitor 17 series trims, a RP32104 cartridge, and a RP22734 bonnet nut and using the existing valve.
The lavatory faucet is a 522-PBWF. This entire 4" centerset faucet will have to be replaced.
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Dave
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1 month, 2 weeks ago
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