Frequently Asked Questions

General

Can I connect a portable dishwasher to my kitchen faucet?

Portable dishwashers may be connected to any Delta kitchen faucet that is not a Pull-out or Pull-down design.  Portable dishwashers should never be connected to Pull-out or Pull-down kitchen faucets due to potential pressure fluctuations during dishwasher operation that may result in rupturing of the hose.

Some Delta kitchen faucets have a cache or hidden aerator for design purposes.  This design can be found in the Victorian, Pilar, and Talbott series.  If your model has a cache aerator, you will need to order RP51505 adaptor to adapt the internal threads to a standard 55/64"-27 male threads to be able to make the dishwasher connection.

How can I connect a portable dishwasher to my Delta kitchen faucet?

Portable dishwashers may be connected to any Delta kitchen faucet that is not a Pull-out or Pull-down design.  Portable dishwashers should never be connected to Pull-out or Pull-down kitchen faucets due to potential pressure fluctuations during dishwasher operation that may result in rupturing of the hose.

Some Delta kitchen faucets have a cache or hidden aerator for design purposes.  This design can be found in the Victorian, Pilar, and Talbott series.  If your model has a cache aerator, you will need to order RP51505 adaptor to adapt the internal threads to a standard 55/64"-27 male threads to be able to make the dishwasher connection.

How do I contact Delta for assistance?

You may contact us in a variety of ways.

  1. Write - You may send a letter explaining your need to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.

How do I determine if I have a Delta faucet? Is the Delta name on ALL faucets, including the older models?

Most of the Delta faucets will have the name on the faucet usually on the escutcheon plate or drain cap. However, it is not uncommon for someone to replace the lavatory faucet without replacing the drain assembly. Some of the older models may not say Delta; however, but may indicate MASCO on the aerator. If the internal parts have not been changed from the Genuine Delta parts, the seats will have Delta on them and 2 handle stems are "D"-shaped.

How do I e-mail Delta?
I have a Delta Select faucet, but cannot locate any information on the Delta site. Where can I find information on the Delta Select products?

Delta Select products were re-branded under the Brizo name in early 2004. While still a part of the Delta Faucet Company, Brizo Faucets are designed for the more discriminating consumer. Your Delta Select faucet product information, repair information and warranty are still the same, just under a new name. The Brizo Faucet site location is www.brizo.com.

In the model numbering, what does DST mean?

DST in the model number means that this product includes Diamond Seal Technology.  Please see our Smart Solution feature on this technology.

In the model numbering, what does MPU mean?

MPU in the model number means that it contains a metal pop-up drain.

In the model numbering, what does PPU mean?

PPU in the model number means that it uses a pop-up drain that contains plastic.

What are the differences between Delta Faucet models sold to the trade and those sold at retail?

There are no differences. All Delta faucets are of the same quality, regardless of distribution channel.

What are the dimensions of chair height vs. standard height toilets?

ADA-compliant chair height is a minimum of 17 inches and a maximum of 19 inches from the finish floor to the top of the toilet seat. Standard height toilets are typically 14 to 15 inches in height.

What does gallons per flush (gpf) mean?

Gallons per flush (gpf) is a measure of the total volume of water required to flush a toilet or urinal, measured in gallons.

What does high-efficiency toilet (HET) mean?

High-efficiency toilet (HET) is a term that describes a toilet that flushes 20 percent less than the U.S. maximum of 1.6 gallons per flush. This equates to an average 1.28 gallons per flush. Delta toilets qualify as high-efficiency toilets

What does the WaterSense® label mean?

The WaterSense program is a voluntary partnership program sponsored by the Environmental Protection Agency (EPA) that is designed to encourage water efficiency in the U.S. through the use of a special label on consumer products. In order to carry the WaterSense label, a toilet must use 1.28 gallons or less per flush and remove at least 350 grams of waste as measured by third-party MaP testing. The purpose of WaterSense labeling is to make it easy for consumers to identify products that save water yet do not require a lifestyle change. Delta toilets are WaterSense labeled.

WaterSense is a registered trademark of the U.S. Environmental Protection Agency.

What does “chair height” mean?

Chair height or seat height refers to the distance from the floor to the top of the toilet seat. An ADA-compliant toilet seat must be between 17 inches (minimum) and 19 inches (maximum) above the finished floor. Delta toilets are ADA-compliant to make sitting down and standing back up easier.

What happened to EPIC faucets, and are parts available?

The EPIC brand of luxury faucets and accessories was discontinued in 1994. There are no trim parts available, but the internal components can often be repaired using Genuine Delta parts.

What is CALGreen® and how does it relate to toilets?

CALGreen refers to the California Green Building Code, a statewide code relating to certain categories of residential and non-residential buildings. The code mandated a 20% reduction in water usage for toilets as compared to the industry baseline of 1.6 gallon per flush, resulting in a water usage requirement of not more than 1.28 gallons per flush. Delta toilets are CALGreen compliant.

CALGreen is a registered trademark of the State of California Building Standards Commission.

What is the difference between 14 Series and 17 Series Showers?

The 13, 14, and 17 Series showers all use Monitor® pressure balancing valves for safety. The 17 Series has the added feature of a volume control while the 13 and 14 series offer temperature control only.

Many Delta  series are also available in a 17T Series.  The 17T series uses TempAssure® thermostatic controlled valves.

What is your 800 number?

You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.

You may also contact us in a variety of other ways.

  1. Write - You may send a letter explaining your need to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

What is your mailing address?

You may send a letter explaining your need to:

Delta Faucet Company
Attn: Product Service
55 E. 111th St.
Indianapolis, IN 46280

You may contact us in a variety of other ways.

  1. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  2. Click here to send a message directly to Customer Service.

  3. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.

What were Artistic Brass faucets, and are parts still available?

The Artistic Brass brand was a separate division of MASCO who manufactured luxury faucets and accessories. The Artistic Brass product line was discontinued in 1998. There are no longer any parts available.

Where can I find my model number?

The model number is on all packaging, some faucets, and all Installation instructions provided with your faucet. On the packaging, look near the UPC code or the top of the box. On the faucet, a model identification tag has been attached to most models manufactured since 2012. Look for the tag on one of the faucet’s supply lines.

If you cannot locate these materials, you may be able to determine your model number using our Web-based tools. Images of common models can be found by describing them on our website. Go to the Customer Support Section and use the Find Support Information section to identify your product.

Customer Q & A

(20 Questions : 21 Answers)

Product Q&A

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Would like to eliminate the had sprayer.

Thanks for your help.
Topics: Care/Maintenance, modification
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
1 month, 4 weeks ago
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Anokwoodworker
Oklahoma, USA
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Answer: 
Hi Anokwoodworker, Thank you for your question. We offer a quick connect cap RP40301 that will cap off the connection to the spray hose on your model 21902LF-SS faucet.
Thanks,
Dave
Skill Level: Advanced
1 month, 3 weeks ago
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how can I add an under the sink water filter to a delta faucet

I bought a Savile model 19949-SSSD-DST and I would like to know how to tie into the supply line for an under the sink water filter system.
Topics: Assembly
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
3 months, 4 weeks ago
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Doyen58
Clearwater, FL
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Answer: 
Hi Doyen58, Thank you for your question. The model 19949-SSSD-DST comes with 3/8" female compression fittings. You will have to adapt the return line from the water filter system to connect to this fitting with a 3/8" male compression fitting. This will then allow filtered water to flow through the faucet.
Thanks,
Dave
Skill Level: Advanced
3 months, 3 weeks ago
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Can pulling out the sprayer handle on faucet be made easier?

I just had a kitchen faucet installed, 4353t-sssd-dst. It's hard to pull out the sprayer handle. Can this be made easier? On my old faucet I could do it easily with two fingers. With this new one a VERY firm grip and tug is needed. It also takes some effort to reseat the handle. My plumber says the parts look normal, and that maybe that's the way it's supposed to operate.
Thanks.
Topics: Performance
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
4 months, 3 weeks ago
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Ken
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Answer: 
Hi Ken, The model 4353T-SSSD-DST pull out spray was made to fit tighter into the hub based on feedback from previous versions. The tight fit also helps with the touch continuity in the faucet.
Thanks,
Dave
Skill Level: Advanced
4 months, 3 weeks ago
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1 answer

can i get an epic IPB

5 months, 2 weeks ago
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rick
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Answer: 
Hi Rick,

Thank you for your question. Delta Faucet no longer makes the Epic brand faucets and there are no parts available.

Thanks.

Jody
Skill Level: Advanced
5 months, 2 weeks ago
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5 months, 3 weeks ago
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MasonryElijah
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Answer: 
Hi MasonryElijah,
Thank you for your question. The Cassidy roman tub faucet trim will only fit on a Delta rough in. They are not compatible with other brands.
Thanks,
Dave
Skill Level: Advanced
5 months, 3 weeks ago
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Does any one model have more pressure than the rest of the models? Can my plumber make any adjustments that will provide me more water-output / pressure?
Topics: Performance
Age: 55 to 64
Gender: Female
Project Type: New
Ownership: < 1 year
Skill Level: Beginner
6 months ago
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jjinyancey
Yancey, TX 78886, USA
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Answer: 
Hi jjinyancey,
Thank you for your question. The flowrate of lavatory faucets, kitchen faucets, and tub/shower faucets are all different. Depending on the model of faucet that you are looking at the aerator is one of the parts on a faucet that can be changed to affect the waterflow.
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Dave
Skill Level: Advanced
6 months ago
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Is there a metal equivalent to RP17453?

In looking for a replacement tub faucet with a diverter I found RP17453, but the reviews indicate that the product is made of plastic. Is there an equivalent product that is made of metal? Is there anything in the product number that indicates if it is made of metal?

Thank you.
Topics: materials
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Beginner
9 months ago
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Michael
Sterling, VA, USA
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Answer: 
Hi Michael,

Thank you for your interest in Delta Faucet Company products. We have a metal equivalent of the RP17453. The part number for this item is RP17454 and is available in chrome, polished brass and white.
9 months ago
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Indianapolis, IN, USA
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Topics: Features
Project Type: New
11 months ago
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David
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Answer: 
Thank you for your question. We have matching pull down kitchen faucets and bar/prep faucets. The only difference usually is the size of the spout.
Skill Level: Advanced
11 months ago
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How do i remove the stopper from the bathroom lavatory?

Topics: Care/Maintenance
Age: 35 to 44
Gender: Female
Project Type: New
Ownership: 10+ years
Skill Level: Beginner
11 months ago
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Josie
Broken Arrow, OK, USA
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Answer: 
Thank you for your question. To remove the stopper, you will need to disconnect it from the the horizontal rod underneath the sink. After that you should just be able to lift it out.
Skill Level: Advanced
11 months ago
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Can the Cassidy Touch be installed with the handle on the left?

Please respond asap. I need to get a faucet ordered and installed today!
1 year, 1 month ago
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Karen
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Answer: 
Thanks for your question. The handle for the Cassidy Single Handle Pull-Down Kitchen Faucet with Touch2O® Technology can be mounted on the left but your hot and cold temperatures will be reversed.
1 year ago
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Indianapolis, IN, USA
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Answer: 
Thank you for your question. Delta Faucet model # 9197T-DST can be installed with the handle on the left. However, the hot and cold will then be reversed.
Skill Level: Advanced
1 year ago
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