Frequently Asked Questions

Installation

How do I install my tub spout with adapter?

Please see the attached installation instructions.

Downloadable Assets

Tub Spout Installation.pdf 130KB

Although a wrench can not be used on the caps or bonnet nuts, can a strap wrench be used?

Yes, you just need to be cautious not to scratch or bend the part.

Can I connect a portable dishwasher or water filter to my kitchen faucet?

Portable dishwashers and water filters may be connected to any Delta kitchen faucet that is not a Pull-out or Pull-down design.  Portable dishwashers should never be connected to Pull-out or Pull-down kitchen faucets due to potential pressure fluctuations during dishwasher operation that may result in rupturing of the hose.

Some Delta kitchen faucets have a cache or hidden aerator for design purposes.  This design can be found in the Victorian, Pilar, and Talbott series.  If your model has a cache (hidden) aerator, you will need to order RP51505 adaptor to adapt the internal threads to a standard 55/64"-27 male threads to be able to make the dishwasher connection.

Can I cut to size the PEX supplies on my DST faucet?

Delta Faucet Company recommends you leave the existing fitting on the PEX supply tubing and not shorten the tubing.  If you determine the PEX supply tubing for this faucet is too long and must be shorter to create an acceptable installation, be sure to read the instructions and plan ahead. When cutting the supply tubing the installer accepts the responsibility to do so in a way that allows a leak-free joint to be created.  Delta is not responsible for tubing that is cut too short or cut in a way that will not allow for a leak-free joint. For custom fit installations, you must use RP50952 sleeves supplied with model and nuts included on supply lines. Tube cut must be straight. See plastic sleeve installation instructions found on RP50952.

NOTICE: DO NOT use a metal sleeve, RP51243 gasket (supplied with faucet) or ferrule in the place of the plastic sleeve supplied, it may not create a leak-free joint. Do not use pipe dope or other sealants on water line connections.

Instructions: Watch this how to video for information on how to cut your PEX supply lines to size.

1. Identify desired length of tube (1). Leave 1" - 2" of extra length to allow for easier installation and cut tube. Ensure cut is straight and burr free.

2. Slide nut (2) and plastic sleeve (3) onto cut tube. Ensure sleeve is oriented as shown.

3. Insert tube into outlet fitting (4). Tube should touch bottom of hole inside fitting.

4. Slide plastic sleeve down tube until it engages top of fitting. NOTICE: Failure to use plastic sleeve in the correct orientation will result in disconnection and possible water damage.

5. Slide nut over plastic sleeve. With wrench, tighten nut 2 turns past finger tight.  Do not overtighten.

Can I get a longer Quick Connect hose?

Delta has developed quick connect parts to fit the request for longer hoses.

  • 67" widespread hose for all two handle kitchen and lavatory widespreads - part number RP40307
  • 6' vegetable spray hose without sprayer - part number RP40308GR (gray ferrules), part number RP40308BL (black ferrules), or part number RP40308 (white ferrules)
  • Vegetable spray cap for the Quick Connect nipple - part number RP40301
  • Quick Connect nut and adapter - part number RP41478

Do you have any special instructions for installing Monitor valves back-to-back?

Back-to-back installations require that the pressure balancing cartiridge be "flipped" or rotated 180 degrees in order for both units to function properly. Flipping the cartridge will reverse the hot and cold water supply lines so that the faucet works like a traditional hot/cold unit. The cartridge may also be flipped to correct a hot/cold reversal resulting from connecting the supply lines to the incorrect sides of the valve.

install back to back monitor valves 

There are two types of valves. Choose A or B below depending on your series

A. 1300/1400 Series (RP19804)
Here are the steps to follow in reversing the operation of your faucet.

  1. Before you begin, make sure that you shut off the water supply to the faucet.
  2. Remove the handle. A clear knobs will have a Phillips head screw located just under the plastic cap; a lever handle usually has a small set screw located on the side.
  3. Slide off the finished metal (chrome, polished brass, white or almond) sleeve that covers the valve.
  4. Unscrew the bonnet nut. The bonnet nut is a large brass ring and should unscrew by hand. If it is too tight, wrap a towel around the bonnet and use a pair of channel locks. Make sure that the entire valve body does not start to rotate as you do this. Remove the bonnet nut.
  5. Do not pry the valve cartridge out of the body with a screwdriver. Place the handle on the cartridge stem and rotate it counterclockwise approximately 1/4 turn after the stop has been contacted. Remove the handle. Grasp the brass stem in the center of the white plastic assembly and pull it directly out, away from the wall. The valve cartridge should slide out of the body.
  6. Reinstall the cartridge after rotating the entire unit 180 degrees. Make sure that the raised plastic stop, marked "HOT", is on the right side of the valve.
  7. Reattach the bonnet nut, trim sleeve, and handle.
B. 1700/1800 Series (RP32104 or RP32106)
Here are the steps to follow in reversing the operation of your faucet.
  1. Before you begin, make sure that you shut off the water supply to the faucet.
  2. Make sure the water supplies are turned off.
  3. Remove the sleeve, bonnet and cartridge. Pull the cap from the cartridge and rotate it 180 degrees or one half turn. Reinstall the cap on the cartridge.
  4. Reinstall the cartridge making sure that the key is fully engaged with the slot in the brass body. Be sure the "HOT SIDE" marking on the cartridge is facing toward the right.
  5. Install the bonnet and sleeve making sure the O-Ring is behind the groove on the brass valve body.
  6. Install the volume control handle with the lever to the right, then turn the handle to the "ON" position. Install the temperature control knob and rotate it to the left. The water should be hotter the further you rotate it to the left.

How can I connect a portable dishwasher or water filter to my Delta kitchen faucet?

Portable dishwashers and water filters may be connected to any Delta kitchen faucet that is not a Pull-out or Pull-down design.  Portable dishwashers should never be connected to Pull-out or Pull-down kitchen faucets due to potential pressure fluctuations during dishwasher operation that may result in rupturing of the hose.

Some Delta kitchen faucets have a cache or hidden aerator for design purposes.  This design can be found in the Victorian, Pilar, and Talbott series.  If your model has a cache (hidden) aerator, you will need to order RP51505 adaptor to adapt the internal threads to a standard 55/64"-27 male threads to be able to make the dishwasher connection.

How can I make sure my shower is safe?

  1. To avoid dangerously hot temperatures, make sure your water heater is set at 120º F or below.
  2. Install a pressure balance tub and shower valve, such as those found in the broad selection of the Delta® Monitor® series.
  3. Set the valve’s adjustable rotational limit stop to prevent the temperature handle from being turned to dangerously hot levels.
  4. Test the tub/shower water with your hand before bathing.

How do I disconnect the Quick Connect once it has been attached?

Pinch together at the base of the black plastic halves, next to the hose. The top halves will spread apart. Pull down gently. Release tabs from the brass connector.

How do I install my tub spout?

Please see the attached installation instructions.

Downloadable Assets

Tub Spout Installation.pdf 130KB

How do I know if I my faucet is a Quick Connect or not?

If you look under your sink and see black plastic clips or metal nuts on the hoses. If it is plastic clips, you have a quick connect hose. Metal nuts signify a standard thread-on connection.

 


 

How do I set the adjustable rotational limit stop?

Watch this how to video or follow these steps:

  1. Let the water run until both hot and cold water is fully mixed.

  2. Rotate the handle fully counterclockwise to the hottest position.

  3. Place a thermometer in a plastic tumbler, and hold the tumbler in the water stream.

    cup temp set stop

  4. If the water temperature is above what is allowed by your local plumbing code (110º F or 120º F), remove the handle on 1300/1400 series or temperature knob on 1700/1800 series, and rotate the rotational limit stop:

    1. Counterclockwise if you have a Monitor® 1300 or 1400 series model (handle controls the temperature only, not the volume). For every tooth the rotational limit stop is rotated counterclockwise, the maximum water temperature will decrease approximately 6º F. NOTE: If water temperature is too cool, rotate the limit stop clockwise.


      counterclockwise temp set stop

       

    2. Clockwise if you have a Monitor 1700 or 1800 series model (handle controls volume; temperature knob controls temperature). For every tooth the rotational limit stop is rotated clockwise, the water temperature will decrease approximately 2º F. NOTE: If water temperature is too cool, rotate the limit stop counterclockwise.

    clockwise stop temp set

  5. For 1300/1400 series: Replace the handle. After verifying the water outlet temperature, secure the handle with the screw. Do not over tighten. For 1700/1800 series: After verifying water outlet temperature, snap temperature knob into place.

  6. MAKE SURE COLD WATER FLOWS FROM THE VALVE FIRST. MAKE SURE WATER (AT THE HOTTEST FLOW) DOES NOT EXCEED THE TEMPERATURE ALLOWED (see steps 1-4 above).

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

I can't get a new sprayer Quick Connect hose through my old support assembly. What's wrong?

The old support assembly, which is the piece you're referring to that goes through the sink, is not large enough for the Quick Connect to pass through. Along with a new Quick Connect hose, you will need a new support assembly that has been enlarged to accommodate the new QC fittings. The new part number for that is RP6015.

I just installed a model 174, but the sprayer does not work. Why?

The faucet installed must have been manufactured prior to 2003. Changes were made at that time to incorporate quick-connect fittings which have eliminated this issue. If you have an older model, this can occur when the sprayer and water supply hoses connected to the spout are installed incorrectly. If they are installed backwards, the water is running backwards through the diverter. Reverse the way the hoses are connected to the spout.

Why is my Quick Connect leaking at the tee crimp?

After testing and research we have found that the process of brazing the tee caused inconsistency with the crimping process. We have begun using a forged tee, which eliminates the inconsistencies in the process solving the leaking problem. You will need a new hose assembly, part number RP34352.

My single hole, single handle kitchen faucet keeps loosening up. What do I need?

Most likely you have an Americast sink by American Standard. You need to put plumbers cloth between the bottom of the sink and the bracket to allow it to grip. If you have another brand sink, you need to clean between the sink and bracket to get a good surface and tighten down on the bracket nut.

On my widespread kitchen, bathroom sink, lavatory, or Roman tub faucet there is too much of a gap between the escutcheon and the handle. How can I fix this?

A small gap is normal and necessary to allow proper movement of the handle without damaging the escutcheon below it. An excessive gap results from improper height adjustment at the time of installation. To fix it:

  1. Loosen the nut under the counter/sink.

  2. Then screw the escutcheon UP just enough to make up the gap.

  3. Then re-tighten the nut. This lowers the valve and reduces the gap

On my widespread kitchen, bathroom sink, lavatory, or Roman tub faucet, no matter how I put my stem in, the handle turns the wrong. What's wrong?

On all widespreads the end valves have to be oriented so that the inbound (hard line) is away from the spout and the hose or corrugated line is toward the spout. Otherwise reversing the stem in the valve will not make the handle turn in the right direction.

Another way to check is to look down in the valve and the seat must be away from the spout in both hot and cold valves. If one or both end valves are installed incorrectly the only way to fix is to re-install the bodies in the appropriate orientation.

The water in the shower is either hot or cold; I cannot get any temperature in-between. What is wrong?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This can be caused by mineral deposits that build up over time resulting from hard water. To solve, follow the steps below based on your model.

Tools you may need:



  1. Shut off water supply.



  2. There are two types of valves. Choose a or b below depending on your series
    • 1300/1400 Series: Remove handle.
    • 1700/1800 Series: Remove temperature knob, cover and handle.
  3. Twist and pull sleeve to remove it.
  4. Unscrew brass bonnet nut.
  5. Remove cartridge.
  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

 

What are the proper flushing procedures for a new faucet? How often should the lines be flushed?

During the first few days you use your faucets, a small amount of debris may be flushed out of your pipe system. This happens even though the plumber flushes the pipes before completing work on your home. In addition, particles of solder, copper chips, plumber's tape and other installation materials can get caught in aerators and showerheads. Occasionally, a chip might damage the valve seat that provides the watertight seal. The tips below will help you avoid problems. These procedures are a good idea to follow each time the water has been turned off for repairs in your home.

TO FLUSH A KITCHEN OR LAVATORY FAUCET:

  1. Remove aerator and black sealing gasket above it.



  2. Turn faucet handle(s) to full on hot and cold mixed position(s) and flush lines for two minutes before turning off water with handle(s).
  3. Replace aerator.
TO FLUSH A TUB / SHOWER FAUCET:
  1. Remove showerhead if applicable



  2. Turn handle(s) to full on hot and cold mixed position(s).
  3. Flush spout two minutes without moving handle(s).
  4. If you have a showerhead, divert water to it and flush for two minutes. BE SAFE! Make sure cold water flows FIRST and that the rotational handle limit stop is properly set. See information on setting the adjustable limit stop.
  5. Replace showerhead.
If problems persist, flush the faucet and lines using these instructions:
  1. Turn off water supply to both hot and cold.
  2. Remove all internal components.
  3. Turn water supplies back on and let run for 30-60 seconds. (For kitchen and lavatory faucets turn a bucket or similar large container upside down over faucet to deflect the water into the sink.)
  4. Turn water supplies off again.
  5. Reassemble faucet.
  6. Turn water supplies back on.

What is the adjustable rotational limit stop?

The adjustable rotational limit stop found on Delta® Monitor® valves, allows you to set a maximum hot water temperature that flows out of the tub/shower. When set correctly, this safety feature ensures that the handle in your tub/shower faucet never goes beyond the set level, resulting in a safe bathing temperature.

It may need to be readjusted if the inlet water temperatures change. For example, during the winter, the cold water temperature is colder than it is during the summer, which could result in varying outlet temperatures. Typical temperatures for a comfortable bath or shower range from 90º F to 110º F.

How do I set the adjustable limit stop?

Watch this how to video or follow these steps:

  1. Let the water run until both hot and cold water is fully mixed.

  2. Rotate the handle fully counterclockwise to the hottest position.

  3. Place a thermometer in a plastic tumbler, and hold the tumbler in the water stream.

    cup temp set stop

  4. If the water temperature is above what is allowed by your local plumbing code (110º F or 120º F), remove the handle on 1300/1400 series or temperature knob on 1700/1800 series, and rotate the rotational limit stop:

    1. Counterclockwise if you have a Monitor® 1300 or 1400 series model (handle controls the temperature only, not the volume). For every tooth the rotational limit stop is rotated counterclockwise, the maximum water temperature will decrease approximately 6º F. NOTE: If water temperature is too cool, rotate the limit stop clockwise.


      counterclockwise temp set stop

    2. Clockwise if you have a Monitor 1700 or 1800 series model (handle controls volume; temperature knob controls temperature). For every tooth the rotational limit stop is rotated clockwise, the water temperature will decrease approximately 2º F. NOTE: If water temperature is too cool, rotate the limit stop counterclockwise.

    clockwise stop temp set

  5. For 1300/1400 series: Replace the handle. After verifying the water outlet temperature, secure the handle with the screw. Do not over tighten. For 1700/1800 series: After verifying water outlet temperature, snap temperature knob into place.

  6. MAKE SURE COLD WATER FLOWS FROM THE VALVE FIRST. MAKE SURE WATER (AT THE HOTTEST FLOW) DOES NOT EXCEED THE TEMPERATURE ALLOWED (see steps 1-4 above).

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What tools should I have before I begin installing my faucet?

Some common tools include:

  • Basin wrench
  • Adjustable wrench
  • Silicone sealant - Plumber's Putty is not generally recommended
  • Plumber's tape
  • Channel locks
  • Screwdriver (Phillips and slotted)
  • Flashlight
Please refer to the Maintenance & Installation Sheet supplied with the faucet to make sure you have all the necessary tools. If you need a Maintenance & Installation Sheet for your faucet, visit the Online Catalog and search for your faucet. When your faucet appears, select the Maintenance & Installation option to view the installation information.

When you straight wire a 547 e-Flow faucet, do you need a transformer?

To hard wire an e-Flow faucet you must use the RP32508 Hard Wire Transformer and RP32494 Hard Wire Converter.

Who can I call if I need help while I'm installing my faucet?

Call us at 1-800-345-DELTA (3358), Monday through Saturday, 7 a.m. to 9 p.m. CST or Click here to send a message directly to Customer Service.

Why can't I slide the trim sleeve over the valve on my 1300/1400 Series Monitor Tub/Shower valve?

The o-ring is in the groove on the valve. Roll it out of the groove toward the wall and the trim sleeve will slide on. The o-ring needs to be able to roll with the movement of the sleeve.

Why does the Delta® name face the back of the faucet?

TThe faucet is in the wrong position.
To correct an uninstalled faucet:

  • Rotate the spout 180 degrees so the Delta® name appears below the spout.

To correct an installed faucet:
  • Shut the water off at the water supplies.
  • Disconnect the faucet and remove it from the sink.
  • Rotate the spout 180 degrees so the Delta name appears below the spout and it faces toward the sink.
  • Reinstall the faucet.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.

If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

 

Why is there no o-ring on the nipple for the sprayer on my new Model 172,174, or 156?

The nipple for the sprayer doesn't have an o-ring. The two hoses for the sprayer and for the spout cannot be interchanged which would cause the spray to not function. The o-ring for the sprayer and a spacer are inside the housing of the sprayer hose.

Customer Q & A

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Shower faucet - can't get into it to replace cartridge

I have a Delta single handle shower faucet, installed when house was built in 2001 (we moved in 2004), and it has a smooth rounded metal look with a single handle and an upper part of the curve that turns separately to control water temperature. There's no central cover, all smooth metal; everyone tells me there has to be a set screw somewhere -- I think it's in the shaft of the handle itself, but the end cap doesn't budge, and it turns but doesn't loosen. How do I get into this faucet without breaking it?
Topics: Care/Maintenance
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
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Jeff
Ohio
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Answer: 
Hi Jeff, Thank you for your question. Pictured is an older 1700 series faucet. You will need to pry off the temperature knob cover to access the screw that will allow you to remove the handle assembly and gain access to the cartridge. Use your fingers to pry open both sides of the round portion of the temperature knob cover and lift it off the temperature knob. I have attached the parts diagram of the 1700 series below to help with your repair.
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Dave
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Delta 13/14 series "Thin Wall" installation

I am trying to install a delta 13/14 series multichoice valve trim in a new installation with a fiberglass shower surround. The installation instructions for the rough in (Step B, page 3) say to "See instruction on the bag for thin wall mounting". I don't see any other instructions with the kit.

How do I do this install?

Thanks - Paul
Topics: Assembly
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Advanced
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Paul
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Answer: 
Hi Paul, The instructions that the manual refer to are found on the bag of the RP47202 thin wall installation aid. The RP47202 is used when you are using the wall of the shower itself to support the valve body. If you are mounting the valve to the studs/stringer behind the wall per the installation instructions you do not need the RP47202.
http://www.deltafaucet.com/repairpa...
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Dave
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How do I remove a set screw on single handle shower lever.

The Delta shower hardware is gold and is 17 years old. I realize there's some corrosion. Sprayed with liquid wrench. Now I've stripped the allen screw. I'm replacing with new Delta satin Nichol hardware. If I drill it out am I going to damage whats on the other side?
Topics: Assembly
Age: 45 to 54
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Beginner
2 weeks, 2 days ago
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JoAnna
NC
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Answer: 
Hi JoAnna, Thank you for your question. The handle set screw tightens down onto the metal stem of a cartridge or ball assembly depending on your faucet model. The parts are easily replaceable should they get damaged.
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Dave
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2 weeks, 2 days ago
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tub/shower replacement for 1996 built home

i have a tub/shower faucet in my home i want to replace. I do not want to go into the wall and change the rough in. I am assuming i have the 13.14 rough in. Will the Leland T14478, windemere t14496, linden T14494 fit? What about the cartridge, can I use the same one of is there another that comes with new unit?
Topics: Purchase, Assembly
Gender: Female
Project Type: New
Ownership: 10+ years
Skill Level: Intermediate
3 weeks, 3 days ago
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dshara
Alabama, USA
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Answer: 
Hi Dshara, Thank you for your question. The current T14 series trims will fit on your existing 1300/1400 series rough in valve. You will have to continue to use your current cartridge or order a new RP19804. The cartridge that ships in the new 14 series trims will not fit your rough in.
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Dave
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3 weeks, 2 days ago
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Mount MultiChoice Upside Down?

I'm replacing an old Delta Monitor faucet in a shower only and has the shower head on the opposite wall. The copper pipe to the head runs down and under the shower floor to the other wall. I purchased a model 142910 which has just the shower outlet connection on the top of MultiChoice valve. Can I mount the MultiChoice valve upside down or will that cause problems. Thanks.
Topics: Assembly
Age: 55 to 64
Gender: Male
Project Type: Replacement
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Chessie
Florida, USA
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Answer: 
Hi Chessie, Thank you for your question. The R10000 valve in the model 142910 can be installed upside down. As long as the cartridge is oriented properly the handle will function normally with off being at 3 o-clock and turning counter-clockwise will turn the faucet on.
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Dave
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3 weeks, 3 days ago
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shower only install with 134900 valve kit.

I am putting in a sterling Ensemble shower. What size hole for the valve and is there anything special I have to do to plug off the tub outlet.
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1 month, 1 week ago
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DaveJ
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Answer: 
Hi DaveJ, Thank you for your question. The plaster guard on the rough in valve that gets mounted flush with the finished wall measures 4" x 4". The tub spout port is 1/2" male pipe threads and can be capped off for a shower only installation.
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Dave
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Holes were cut too large for roman tub valve

I have an acrylic tub and Ara roman faucet. My plumber cut the holes into the tub deck larger than needed. The square trim plate covers the hole on top but the valves have nothing to secure to from the bottom. Please help me with a quick and reasonable solution without resurfacing the tub. Thank you.
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1 month, 1 week ago
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Blake
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Answer: 
Hi Blake, Thank you for your question. Unfortunately we do not offer a product that would resolve the issue of the hole size being cut too large.
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Dave
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1 month, 1 week ago
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470 Faucet replace flex hose

How do you get the new flex hose thru the faucet base making the corner at the base. Fittings seem to be a problem
Topics: Care/Maintenance
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 10+ years
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1 month, 1 week ago
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Glen
West Des Moines, IA, USA
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Answer: 
Hi Glen, Thank you for your question. Twisting the hose as you install it will help thread you through the places where the hose may get hung up.
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Dave
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1 month, 1 week ago
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1700 shower faucet has hot & cold reversed

The plumber who installed our showers reversed the hot and cold on two of the faucets (1700 series). Can anyone provide me with assistance in fixing this?
Thanks in advance,
Chris
Topics: Assembly
2 months, 1 week ago
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Chris
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Answer: 
Hi Chris, Thank you for your question. The cartridges in the faucet are installed upside down. Removing the cartridge, rotating it 180 degrees and reinstalling should resolve your issue. Verify that the words "Hot Side" that are stamped into the cartridge are on the same side as your hot water supply.
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Dave
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2 months, 1 week ago
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Topics: Assembly
2 months, 2 weeks ago
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David
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Answer: 
Hi David, Thank you for your question. The Lahara model 144938D-SS-I can be used as a shower only once the tub port is plugged or capped off on the rough in valve.
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Dave
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2 months, 2 weeks ago
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