Frequently Asked Questions

Replacement Parts

How do I get Delta replacement parts for a discontinued faucet model?

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1-800-345-DELTA (3358) or e-mail us.

How do I request faucet parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-345-DELTA (3358) and express this to the customer service representative to expedite shipping.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-345-DELTA (3358) or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here.

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

What do I do if I discover that I am missing faucet parts?

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-345-DELTA (3358)

  3. e-mail us for assistance.

  4. To order parts online, click here.

  5. Contact your professionally licensed plumber or Delta showroom.

Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

Customer Q & A

(142 Questions : 152 Answers)

Product Q&A

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Replacement faucet

attached are pictures of an existing faucet I want to change to oil rubbed bronze, I bought the style I liked which was a lever style, however the new faucet guts are bigger then the existing. Does the main connection have to be changed in the wall or is there a retro fit for this model. Thanks
Jon
Topics: renovation
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My shower (only) valve is a 1600-series per your ID. I am remodeling my shower and want to keep it (I like it so much!), but am relocating it, so the rough-in valve will be removed and reinstalled. Can it survive this, and what do I need to know/do to not damage it? Can you send me a full parts diagram, and what parts do you still have available: bonnet nut (colors?), cartridge(s), etc.? I already have a new knob, escutcheon, & screws. Also, what is the flow rate?
Topics: Performance, Care/Maintenance
Age: 45 to 54
Gender: Male
Ownership: 10+ years
Skill Level: Intermediate
1 day ago
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Greensboro, NC, USA
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do I need to replace the rough-in valve??

House was built in 93 and I assume the delta faucets we have in the bathroom are original to the house. We are remodeling the bathroom now and didn't realize the universal trim kit we bought doesn't work with the current valve/cartridge. Is there a way I can replace it without tearing the walls out (again!) with our new tile already installed? There is nothing wrong with the old valve and cartridge (actually currently works as it is pictured having a hard time getting a new handle on it!). Here is a picture of what we have to deal with (it had one of those old knob glass looking handles) and I just want to replace the trim/handle so it matches the brushed nickel in the rest of the new bathroom. Thank you.
Topics: Assembly
Age: 35 to 44
Gender: Female
Project Type: Replacement
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Janelle
TX
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Answer: 
Hi Janelle, Thank you for your question. The pictured faucet is a 600 series faucet. We offer the RP54870SS renovation kit that will give you a lever style handle valve only trim in our brilliance stainless faucet which is a brushed finish comparable to other brands brushed nickel. You would need to order a separate tub spout, shower head, arm , and flange in the matching finish.
Thanks,
Dave
Skill Level: Advanced
2 days ago
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Repair part for 2300 Series

I have a 2300 Series Two Handle Monitor Bath Valves system installed about 1999. I would like to get a replacement Trim RP-26759 part. This is a discontinued unit but is the part still available or can you recommend a supplier that might still have the part?
Topics: Care/Maintenance
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
6 days ago
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John
Sunland, CA
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Answer: 
Hi John, Thank you for your question. The 2300 series faucets were discontinued in January 2001, and the RP26759 trim in April 2009. Unfortunately we no longer have any product on hand.
Thanks,
Dave
Skill Level: Advanced
5 days ago
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I would like to replace a 1990 Delta brass shower fixture...

I would like to replace a 1990 Delta brass shower fixture/trim and cartridge (photo attached) with a nickel finish trim without replacing the valve. Can you tell me what models are available to me. I noticed that the T13/T14 models have a different screw position on the escutcheon trim. Mine is at 5 and 7, not 1 and 7. Since it is 1990's vintage, can I still use the RP19804 cartridge? If I want to replace the adapter (seats, springs, and quad seals) at the same time, can I use the RP46073 unit? Is the Brizo line adaptable to my valve? My understanding is that Brizo is a Delta product line. Thanks for your time!
Topics: parts id
Gender: Male
Project Type: Replacement
Ownership: 10+ years
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Jake
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Answer: 
Hi Jake, Thank you for your question. The pictured faucet is a 1600 series faucet. Unfortunately we do not offer a renovation kit or current trim that will fit the rough in valve used in this series. Individual trim pieces are available in the chrome finish only. To change out to a nickel finish the entire faucet including the rough would have to be replaced.
I have attached the parts diagram to the 1600 series below.
Thanks,
Dave
Skill Level: Advanced
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I am trying to identify which Delta Shower trim I have so I can locate a parts list. I have 2 baths so the trim was added in 2009 and around 2007.
Topics: identification of trim
1 week, 1 day ago
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Joe C
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Answer: 
Hi Joe C, Thank you for your question. Here is a link to the tool on our website that will help identify your faucet.
http://www.deltafaucet.com/parts/id...
Thanks,
Dave
Skill Level: Advanced
6 days ago
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Need to replace shower trim , don't know model #

Looking to replace the externals to a shower. Don't know model number but is older, pics attached. Think it was installed early 2000's maybe? What are my options. Can I replace the handle, spout and shower head with something new without having to tear out the tile?
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1 week, 5 days ago
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Bob
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Answer: 
Hi Bob,

Thank you for your question. Based on the pictures, this looks like one of our 1400 series faucets. Since your faucet is older than 2006, you will need to keep your old cartridge and not use the cartridge that comes with your new trim. You can use any 1300/1400 series trim that Delta Faucet has now.

If you need to replace your old cartridge, please order the model RP19804.

Thanks.

Jody
1 week, 4 days ago
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1500 series trim replacement

Ken from VA was told to order 1700 series trim for his 1500 series Monitor shower faucet. I have the same problem.

The response said a new cartridge would be included with new 1700 series trim and would not fit the old valve. Can the new trim be installed with the old cartridge?

Thanks for your help.
Topics: Care/Maintenance
Age: 65 or over
Gender: Male
Project Type: Replacement
Skill Level: Beginner
2 weeks, 5 days ago
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Mike in Ohio
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Answer: 
Hi Mike, Thank you for your question. The 1500 series faucet can be upgraded to the new Monitor 17 series only if the screws on the 1500 round plate/escutcheon are at 1 and 7 o-clock, diagonally across from one another.
To renovate the 1500 you will need to order the 17 Monitor 17 series trim of your choice (not using the RP46463 cartridge), a RP
32104 cartridge (existing or new), and a RP22734 bonnet nut.
Thanks,
Dave
Skill Level: Advanced
2 weeks, 5 days ago
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Need a trim kit for old fixture

We are updating our 20+ yr old guest bath tub and are looking for a trim kit to convert our old fixtures to an oil-rubbed bronze finish. Just looking for taps and faucet right now.

Sue Halsey
Topics: update
Age: 55 to 64
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Beginner
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2 weeks, 6 days ago
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Sue
3404 Raintree Drive, Flower Mound, TX 75022, USA
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Answer: 
Hi Sue, Thank you for your question. Unfortunately we do not offer any trim kits for the 2 handle tub/shower faucets in an oil-rubbed bronze finish. Individual trim components can be ordered in the chrome finish only.
Thanks,
Dave
Skill Level: Advanced
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Replace gold with Polished Nickel

I have a house that was built in late 1999 and I want to replace the gold faucets, shower, and roman tub with polished or brushed nickel if possible. I DO NOT want to break the marble to replace everything. Is there a replace kit I can buy?
Topics: Purchase
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
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kevin
Laguna Niguel, CA, USA
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Answer: 
Hi Kevin, Thank you for your question. You can change the trim on the pictured tub/shower faucet with one of our new T13/T14 series trims and use your existing rough in valve. The new trims will ship with a new cartridge, this cartridge will not work with your valve. You will have to continue to use your existing cartridge or order a new RP19804.
Unfortunately the entire widespread lavatory faucet will have to be completely replaced. You should not have to break up the tile to switch out this faucet.
Thanks,
Dave
Skill Level: Advanced
2 weeks, 6 days ago
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