Frequently Asked Questions

Replacement Parts

How do I get Delta replacement parts for a discontinued faucet model?

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1-800-345-DELTA (3358) or e-mail us.

How do I request faucet parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-345-DELTA (3358) and express this to the customer service representative to expedite shipping.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-345-DELTA (3358) or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here.

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

What do I do if I discover that I am missing faucet parts?

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-345-DELTA (3358)

  3. e-mail us for assistance.

  4. To order parts online, click here.

  5. Contact your professionally licensed plumber or Delta showroom.

Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

Customer Q & A

(153 Questions : 165 Answers)

Product Q&A

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What size locknut?

What size locknut is used on the Lahara centerset bathroom faucet? 2538-CZMPU-DS
Topics: Assembly
Age: 25 to 34
Gender: Female
Project Type: Replacement
Skill Level: Intermediate
4 days ago
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CGman
Iowa, USA
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Answer: 
Hi CGman, Thank you for your question. The RP53531 locknuts used on the model 2538-CZMPU-DS have a 15/16" ID and 1.735" OD.
Thanks,
Dave
Skill Level: Advanced
3 days ago
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what is this called?

Topics: 1700 series
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2 weeks, 6 days ago
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vin
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Answer: 
Hi Vin, Thank you for your question. The pictured item is the RP5649 push button diverter.
http://www.deltafaucet.com/repairpa...
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Dave
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2 weeks, 5 days ago
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help identifying replacement parts

I need to replace some parts of a mid 1980's shower. My plumber thought we needed to changed the cartridge but when we disassembled the unit it does not appear to have a cartridge, but rather and ball and socket assembly.
Can some please tell me which parts will replace those pictured? I have provided a photo of the parts in he wall as well, i case that helps identify the parts we need. There is no model number apparent anywhere!
Topics: identifying replacement parts
Ownership: 10+ years
Skill Level: Beginner
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3 weeks, 1 day ago
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NB
New York, NY, USA
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Answer: 
Hi NB, Thank you for your question. Pictured is a 600 series faucet. The replacement ball assembly is the RP212, cam assembly is RP188, seats and springs are RP4993.
Thanks,
Dave
Skill Level: Advanced
3 weeks, 1 day ago
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Help in Identifying Stem Cartridge Unit

Trying to locate the necessary replacement part for the attached 1986-era Delta stem cartridge. Thanks!
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3 weeks, 2 days ago
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Skish
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Answer: 
Hi Skish, Thank you for your question. Pictured is a 1600 series faucet. The faucet uses a RP1991 stem unit assembly and RP4993 seats and springs.
http://www.deltafaucet.com/repairpa...
Thanks,
Dave
Skill Level: Advanced
3 weeks, 1 day ago
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renovation kit available?

I have the following (see picture), original to the house built in 1988. Is the RP54870SS kit compatible or is there another I can use to replace the ball with a lever handle? Preferably in brushed nickel or equivalent.
Topics: replace, renovate
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: 10+ years
Skill Level: Intermediate
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1 month ago
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alaska_curmudgeon
Anchorage
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Answer: 
Hi Alaska, Thank you for your question. The RP54870SS would be the correct renovation kit for the pictured 600 series faucet. This kit will convert the faucet to a lever handle in the brilliance stainless(SS) finish.
Thanks,
Dave
Skill Level: Advanced
1 month ago
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I have a 1700 series monitor shower and trim from 2002

I am confused why some can keep the same valve and others can't. what are my choices without having to replace valve in wall? or do I have no choice? I would like to replace with victorian 17 or 14 series. I have a dual function valve but would prefer a single function. purchased 2002 is what i have now
Topics: Purchase
Ownership: 10+ years
Skill Level: Intermediate
1 month ago
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Holley
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Answer: 
Hi Holley, Thank you for your question. In February of 2006 we launched our R10000 multi-choice universal rough in valve that allows you to install any of of our T13, T14, T17, and T17T series tub/shower faucet trims on the same rough in valve.
Since your 1700 series faucet is from 2002 it does not have the multi-choice rough. You can only use a new Monitor 17 series trim with your existing rough in valve. The new trim will ship with a new cartridge, this cartridge will not fit your existing rough. You will have to continue to use the existing cartridge or order a new RP32104.
Thanks,
Dave
Skill Level: Advanced
1 month ago
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need help identifying shower valve

I was told this was a 1400 series pre 2006. I need help confirming this, and would like to know what options I have for a new shower trim kit and tub faucet. I purchased new trim model # B114900-ss and it does not seem to be compatible. Thank you.
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1 month ago
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evanmb31
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Answer: 
Hi Evanmb31, Thank you for your question. Your pictured faucet is a 1400 series faucet. Any of our current T13/T14 faucet trims will fit your existing rough in valve. The new trims will ship with a new cartridge, this cartridge will not fit your existing rough. You will have to continue to use the existing cartridge or replace it with a new RP19804.

The model B114900-SS is a complete faucet including the rough in valve. This model is not compatible with the older 1300/1400 series or the new T13/T14 series faucets. The model B114900-SS does not use the R10000 multi-choice universal rough.
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Dave
Skill Level: Advanced
1 month ago
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Are the two parts interchangable?

Can I change the 14 Series Tub and Shower Trim - T14494-RB with Model #T17494-RB. The reason why is because the T14494-RB doesn't have a volume control.
1 month, 1 week ago
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Thomas
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Answer: 
Hi Thomas, Thank you for your question. If your current faucet rough in valve is newer than February 2006 you will be able to switch out the T14494-RB trim to the T17494-RB trim. If the rough is older than February 2006 when we introduced the R10000 multichoice universal rough you will not be able to make the change.
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Dave
Skill Level: Advanced
1 month, 1 week ago
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how to remove the quick connect sprayer

I have a mdl.B441OLF single handle kitchen faucet I just purchased. I just installed the quick connect and I forgot to put the securing bracket on. Now I haave to disassemble the entire faucet. Trouble is I cannot remove the quick connect hose that I just attached. There are 2 tabs items 4 and 3 on the instructions that snap into receiving tab 4. This was done. Now I cant remove the quick connect to remove it. So how do I remove the connector now that it is on? I released both tabs and pulled on the connector with my fingers but it doesn't come off. I am afraid to grab it with a tool to pull it in fear that I would break it . Please help
Topics: disassembly
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 month, 3 weeks ago
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ken
Cleveland, OH, USA
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Answer: 
Hi Ken, Thank you for your question. To remove the sprayer hose on your model B4410LF faucet you will need to press in on the textured portion on the tabs on 2 sides of the white block connector. Once you have applied pressure, push up slightly and then pull the hose down off the fittting.
Thanks,
Dave
Skill Level: Advanced
1 month, 3 weeks ago
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Discontinued bath fixture parts identification?

Would you have a better resolution on file of the thumbnail diagram "Single Handle Bath Valves Models 1600 Series" posted? I can not read the part numbers even when enlarged. Also, could you identify the model number of the 1990's tub faucet components attached and the part number of the replacement stem cartridge and seals? Do you have a faucet parts diagram for this set? Thank you!
Topics: parts id
Gender: Male
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1 month, 3 weeks ago
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Jake
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Answer: 
Hi Jake, Thank you for your question. Pictured is an older 2767/2768 series roman tub faucet. The valves use the RP24096 stem assemblies and RP4993 seats and springs to control the water flow.
Thanks,
Dave
Skill Level: Advanced
1 month, 3 weeks ago
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