Frequently Asked Questions

Replacement Parts

How do I get Delta replacement parts for a discontinued faucet model?

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1-800-345-DELTA (3358) or e-mail us.

How do I request faucet parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-345-DELTA (3358) and express this to the customer service representative to expedite shipping.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-345-DELTA (3358) or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here.

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

What do I do if I discover that I am missing faucet parts?

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-345-DELTA (3358)

  3. e-mail us for assistance.

  4. To order parts online, click here.

  5. Contact your professionally licensed plumber or Delta showroom.

Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

Customer Q & A

(96 Questions : 106 Answers)

Product Q&A

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I will also need to know the part number I need to order.

Thank you!!
Topics: Care/Maintenance
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1 week, 6 days ago
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Doug
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Answer: 
Hi Doug, Thank you for your question. Pictured is the older version of the T17030. I have attached the parts breakdown of the new parts available for this model.
http://www.deltafaucet.com/customer...
Thanks,
Dave
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1 week, 3 days ago
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Part #?

I cannot seem to find the part numbers I need to replace the cartridges for these showers. Can you tell me what model these are or a cartridge number i can look up? Thanks.
Topics: Purchase, Assembly
Age: 25 to 34
Gender: Female
Project Type: New
Skill Level: Beginner
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2 weeks, 1 day ago
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Amanda
Nokesville
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Answer: 
Hi Amanda, Thank you for your question. The cartridge for your tub/shower valve is the RP19804 if the faucet is older than February 2006 and the top of the cartridge is white. If the faucet is newer than February 2006 and the top of the cartridge is gray the cartridge is RP46074. The stem assemblies for the roman tub faucet should be RP24096 for both the hot and cold sides. You will also want to change out the RP4993 seats and springs when you change out the stem assemblies.
Thanks,
Dave
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2 weeks, 1 day ago
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Which cartridge to use

I have a Delta Monitor 1700 series shower valve that I do not know the year it was installed. It has what looks like the Victorian trim according to pictures on your website. The problem is that I have found 2 different cartridges on your parts
lists that say they are for this valve. How do I know which one I should get for sure?
Topics: parts
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 2-5 years
Skill Level: Advanced
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4 weeks, 1 day ago
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Iver
Port Orchard, WA, USA
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Answer: 
Hi Iver, Thank you for your question. If your 1700/17 series faucet is older than February 2006 and/or the cartridge has a white top, the RP32104 will be the correct cartridge. If the faucet is newer than February 2006 and/or the cartridge has a gray top then the RP46463 will be the correct cartridge.
Thanks,
Dave
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4 weeks ago
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What if the model number of my shower?

My house was built in 1985. Looking at the pictures online - I believe it's a 1500 series? I need to replace the valve. Attached is a picture.
Topics: Assembly
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
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Roy
Oregon, USA
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Answer: 
Hi Roy, Thank you for your question. The pictured faucet is a 1500 series faucet. The replacement cartridge for this series is the RP32104.
Thanks,
Dave
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1 month ago
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Topics: Care/Maintenance
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 month, 1 week ago
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Browncv
Chesterfield, VA, USA
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Answer: 
Hi Browncv,

Thank you for your question. The age of your 1400 series should take Delta Faucet model RP19804 cartridge.

Thanks.

Jody
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1 month, 1 week ago
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Can you replace this fixture without redoing the plumbing?

Topics: Assembly
Age: 55 to 64
Gender: Male
Project Type: Replacement
Skill Level: Beginner
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1 month, 2 weeks ago
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Willie Nelson
#3, Columbia, TN 38401, USA
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Answer: 
Hi Willie Nelson, Thank you for your question. As a general rule of thumb if the set screw is on the back of your existing roman tub spout the newer trims should work. If the set screw is on the front of the spout, or if there is no set screw at all on the spout the rough in valve will have to be changed as well. Check that the spout connection on the existing valve matches the connection on the new rough in R2707. Here is the link.
http://www.deltafaucet.com/bath/det...
Thanks,
Dave
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1 month, 2 weeks ago
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tub is leaking behing the diverter and tub spout

Do these parts need to be replaced due to age. delta number RP17453 I think?
Topics: Care/Maintenance
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 month, 2 weeks ago
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ter
Smithfield, VA, USA
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Answer: 
Hi Ter, Thank you for your question. You can try soaking the tub spout in a 50/50 solution of vinegar and water to help break up mineral deposits which is the most likely cause of the leaks since the mineral build up doesn't allow the diverter to seal properly. If the cleaning does not improve the performance of the tub spout, the spout should be replaced.
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Dave
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1 month, 2 weeks ago
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Changing roman tub trim

I am changing the roman tub trim out for a customer. The house was built in 1991 so it has the old style rough valve. Will the new roman tub trim fit the old style rough valve?
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Advanced
1 month, 3 weeks ago
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Ed
Raleigh, NC
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Answer: 
Hi Ed, Thank you for your question. As a general rule of thumb if the set screw is on the back of the tub spout the newer trims should work. If the set screw is on the front of the spout, or if there is no set screw at all on the spout the rough will have to be changed. Check that the spout connection on the existing valve matches the connection on the new rough in R2707. Here is the link.
http://www.deltafaucet.com/bath/det...
Thanks,
Dave
Skill Level: Advanced
1 month, 2 weeks ago
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Please advise which replacement unit will work and if I can purchase it locally or will I order on-line.
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
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1 month, 3 weeks ago
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JoAnn
Maple Valley, WA
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Answer: 
Hi JoAnn, Thank you for your question. Based on your picture our new roman tub trims will not work with your existing rough in valves. The entire faucet trim and rough would have to be replaced.
Thanks,
Dave
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1 month, 3 weeks ago
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comparison of faucets from different stores

I am planning to buy a new Delta kitchen faucet. The plumbing supply store representative told me that their Delta faucets would be a higher quality than those sold at Lowes or Home Depot. The difference would be that some parts inside the faucet would be plastic rather than metal, etc.

Is there any difference in the quality or parts between your faucets according to which store or online dealer sells them?

Thank you for the information
Topics: Purchase
1 month, 3 weeks ago
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Patti
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Answer: 
Hi Patti, Thank you for your question. If you are purchasing a Delta product whether online, from a retailer, or a plumbing supply if the product is the same model number the product will be exactly the same. The faucet model 567LF-MPU purchased from Amazon, Home Depot, or Fergusons would be the exact same item.
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Dave
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1 month, 3 weeks ago
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