Frequently Asked Questions

Replacement Parts

How do I get Delta replacement parts for a discontinued faucet model?

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1-800-345-DELTA (3358) or e-mail us.

How do I request faucet parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-345-DELTA (3358) and express this to the customer service representative to expedite shipping.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-345-DELTA (3358) or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here.

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

What do I do if I discover that I am missing faucet parts?

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-345-DELTA (3358)

  3. e-mail us for assistance.

  4. To order parts online, click here.

  5. Contact your professionally licensed plumber or Delta showroom.

Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

Customer Q & A

(124 Questions : 134 Answers)

Product Q&A

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I have to turn the shower handle all the way to hot to get a sufficient amount of hot water for a shower. I also run out of hot water just to the shower. It is not a hot water heater issue because I have hot water to other fixtures in the house including the sink in that bathroom.

Just yesterday, the water pressure to the shower increased in the shower. The water is coming out so hard, it actually hurts. Do I need to replace everything?
Topics: Performance
Age: 45 to 54
Gender: Male
Project Type: New
Ownership: 6-10 years
Skill Level: Beginner
1 day ago
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Jim
Philadelphia, PA, USA
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I have a delta shower faucet. I do not know the model #; it was put in the house by the builder (2004). It is "typical round faced delta faucet with one lever for hot/cold adjustment. I would like to replace this faucet and the faucet plate surround with a new delta. I just want to make a cosmetic changeover without making any plumbing changes. Simply put, take off the old faucet and plate, reattach to the existing value and be done. Is this possible?
Topics: Purchase
2 days ago
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Paul W
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RP188 one-piece cam & packing

on Classic Single-Handle Lav Faucets, can the “old” style cap RP50 be used with the “new” style RP188 one-piece cam & packing, and if so, is the RP250 adjusting ring still necessary? Also, can the new-style cap RP1050 be used with the older 2-piece cam & packing?
Age: 55 to 64
Gender: Male
5 days ago
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Anchorage, AK, USA
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Answer: 
Hi Nailbiter, Thank you for your question. You will want to remove the adjusting ring from the RP50 cap to use with the 1 piece cam assembly. Without the adjusting ring we would not recommend using the RP1050 cap with the older style 2 piece cam and packing as the cap might not give enough downward pressure to create the needed seal.
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Dave
Skill Level: Advanced
4 days ago
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Proper seats & springs for old single-handle lav faucet

Can the RP4993 seats and springs be used in early-70’s vintage lav faucets that originally came with the longer RP134 seats and springs? I maintain many of what look like Model 502 Classic Single-Handle Lav Faucets and I‘ve exhausted my supply of the no longer available RP134‘s.
Topics: Features
Age: 55 to 64
Gender: Male
Ownership: 10+ years
Skill Level: Advanced
6 days ago
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Anchorage, AK, USA
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Answer: 
Hi Nailbiter, Thank you for your question. The RP1806 seats from the RP4993 seats and springs and the still available longer springs RP1181 should solve your issue.
Thanks,
Dave
Skill Level: Advanced
5 days ago
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Answer: 
Thanks, Dave. Is there a way to tell an old, early-70’s faucet from a newer one? Are the spring/seat bores different? It seems like I can get either the old, long springs or the newer, short conical springs to physically fit in any of the faucets I’ve tried.
Age: 55 to 64
Gender: Male
5 days ago
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Anchorage, AK, USA
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Looking for replacement for 40+ year old tub drain pop up stopper

Has cover plate with lever connected to spring linkage connected to rocker arm and pop up stopper.
Age: 65 or over
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Beginner
6 days ago
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mom
Arkansas, USA
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Answer: 
Hi Mom, Thank you for your question. Unfortunately the plunger assembly that includes the linkage and the stopper are no longer available as separate items. The entire drain assembly would have to be ordered.
Thanks,
Dave
Skill Level: Advanced
5 days ago
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Replacement Cartridge

Can you tell me what replacement cartridge I need and if replacement trim is availible in Oil Rubbed Bronze?
Topics: replacement part
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2 weeks, 1 day ago
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Answer: 
Hi studyingtobehandy, Thank you for your question. Pictured is a 1500 series faucet that now uses the RP32104 cartridge. Unfortunately since your model has the escutcheon holes at 5 and 7 o-clock at the bottom of the plate we do not offer any type of remodel kit or other finishes for this unit.
Thanks,
Dave
Skill Level: Advanced
1 week, 6 days ago
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Topics: Purchase, Assembly
Age: 25 to 34
Gender: Male
Project Type: Replacement
Ownership: 6-10 years
Skill Level: Intermediate
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3 weeks, 1 day ago
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Russ
Vancouver, WA, USA
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Answer: 
Hi Russ, Your pictured faucet is either a 1700 series made prior to February 2006, or a 17 series made since that time. If you have a 1700 series you can purchase a new 17 series Monitor pressure balanced trim in the (RB) venetian bronze finish that will fit your existing valve. The new trim will ship with a new cartridge that will not fit your rough. You wil have to continue to use your old cartridge or replace it with a new RP32104.
If your faucet is the newer 17 series it will be equipped with our R10000 multichoice universal rough which will allow you to use any of our current trims.
If you are unsure of the install date the easiest way to tell which model you have is from the top of the cartridge. The top of the 1700 series cartridge will be white, the top of the 17 series cartridge will be gray.
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Dave
Skill Level: Advanced
2 weeks, 3 days ago
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Where do I get a new o-ring for this stopper

This is a tub drain stopper which I removed by unscrewing a set screw. The black o-ring was off the stopper and around the supporting frame below. Tha o-ring is dry rotted and broken. The o-ring looks to be 5 inches in circumference and the stopper is about 1.5 inches in diameter. This drain was installed in 1988 when the house was built.
Topics: Care/Maintenance
Age: 55 to 64
Gender: Male
Ownership: 10+ years
Skill Level: Intermediate
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3 weeks, 3 days ago
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Dave
Dillsboro, IN, USA
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Answer: 
Hi Dave, Thank you for your question. Unfortunately we no longer make a twist and lock bath drain assembly and we cannot verify that the pictured drain is a Delta product. Try your local hardware store or plumbing supply that offers a selection of o-rings for a solution.
Thanks,
Dave
Skill Level: Advanced
2 weeks, 5 days ago
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Can I replace the visible portions of my tub/shower system with a kit?

I recently purchased a home built in 1993. In 2 bathrooms there are Delta Monitor units (I believe they are 1500 series from my review of other posts). We would like to change the visible portions from Chrome to an Oil Rubbed Bronze. I also need to replace the cartridges as both leak. Do you sell kits for doing all of this or even just the finished pieces? I don't want to have to purchase an entirely new unit as I believe the valves are fine and I don't want to cut into the plumbing right now. However, if I purchase an entirely new unit can you tell me which if any models would be compatible with the Monitor 1500 series valve?
Topics: replacement parts
4 weeks ago
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Answer: 
Hi Studyingtobehandy,

Thank you for your question. You should be able to update your shower faucets as long as the backplate holes are positioned at 1 and 7 on a clock. You will need to purchase cartridge model # RP32104. You can then choose any 1700 series trim but you will not be able to use the cartridge that is included in your new trim.

Thanks.

Jody
Skill Level: Advanced
3 weeks, 5 days ago
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Answer: 
Actually mine existing units have screws at 5 & 7. In addition the existing valve does not have thread holes at the proper depth at 1 & 11. So the new units with screws 180 degrees from each other won't work with this valve. As you can see from the attached pictures I have PB plumbing so I don't really want to replace the existing valve.
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In2ition handheld hose

I have just purchased and installed a new Brushed Nickel finish Delta In2ition in my rather small stand-alone shower. The included 6' hose is much too long as due to said size of my shower, a 2' hose would completely fit the bill.

Are such shorter hoses available?
Topics: parts
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Advanced
1 month, 1 week ago
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Mark
San Antonio, TX, USA
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Answer: 
Hi Mark, Thank you for your question. The shortest length hand shower hose that we have available is 40" long. The U495S-60-PK is a chrome finished stainless steel hose. The U494R-WH40-PK is an ultraflex hose in white and the U490R-40-PK is a ultraflex hose in black/chrome.
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Dave
Skill Level: Advanced
1 month, 1 week ago
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