Frequently Asked Questions

Replacement Parts

How do I get Delta replacement parts for a discontinued faucet model?

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1-800-345-DELTA (3358) or e-mail us.

How do I request faucet parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-345-DELTA (3358) and express this to the customer service representative to expedite shipping.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-345-DELTA (3358) or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here.

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

What do I do if I discover that I am missing faucet parts?

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

  2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-345-DELTA (3358)

  3. e-mail us for assistance.

  4. To order parts online, click here.

  5. Contact your professionally licensed plumber or Delta showroom.

Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

Customer Q & A

(93 Questions : 103 Answers)

Product Q&A

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What if the model number of my shower?

My house was built in 1985. Looking at the pictures online - I believe it's a 1500 series? I need to replace the valve. Attached is a picture.
Topics: Assembly
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
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2 days ago
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Roy
Oregon, USA
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Answer: 
Hi Roy, Thank you for your question. The pictured faucet is a 1500 series faucet. The replacement cartridge for this series is the RP32104.
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Dave
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1 day ago
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Topics: Care/Maintenance
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 week, 3 days ago
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Browncv
Chesterfield, VA, USA
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Answer: 
Hi Browncv,

Thank you for your question. The age of your 1400 series should take Delta Faucet model RP19804 cartridge.

Thanks.

Jody
Skill Level: Advanced
1 week, 1 day ago
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Can you replace this fixture without redoing the plumbing?

Topics: Assembly
Age: 55 to 64
Gender: Male
Project Type: Replacement
Skill Level: Beginner
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2 weeks, 3 days ago
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Willie Nelson
#3, Columbia, TN 38401, USA
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Answer: 
Hi Willie Nelson, Thank you for your question. As a general rule of thumb if the set screw is on the back of your existing roman tub spout the newer trims should work. If the set screw is on the front of the spout, or if there is no set screw at all on the spout the rough in valve will have to be changed as well. Check that the spout connection on the existing valve matches the connection on the new rough in R2707. Here is the link.
http://www.deltafaucet.com/bath/det...
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Dave
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2 weeks, 2 days ago
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tub is leaking behing the diverter and tub spout

Do these parts need to be replaced due to age. delta number RP17453 I think?
Topics: Care/Maintenance
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
2 weeks, 3 days ago
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ter
Smithfield, VA, USA
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Answer: 
Hi Ter, Thank you for your question. You can try soaking the tub spout in a 50/50 solution of vinegar and water to help break up mineral deposits which is the most likely cause of the leaks since the mineral build up doesn't allow the diverter to seal properly. If the cleaning does not improve the performance of the tub spout, the spout should be replaced.
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Dave
Skill Level: Advanced
2 weeks, 2 days ago
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Changing roman tub trim

I am changing the roman tub trim out for a customer. The house was built in 1991 so it has the old style rough valve. Will the new roman tub trim fit the old style rough valve?
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Advanced
2 weeks, 4 days ago
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Ed
Raleigh, NC
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Answer: 
Hi Ed, Thank you for your question. As a general rule of thumb if the set screw is on the back of the tub spout the newer trims should work. If the set screw is on the front of the spout, or if there is no set screw at all on the spout the rough will have to be changed. Check that the spout connection on the existing valve matches the connection on the new rough in R2707. Here is the link.
http://www.deltafaucet.com/bath/det...
Thanks,
Dave
Skill Level: Advanced
2 weeks, 3 days ago
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Please advise which replacement unit will work and if I can purchase it locally or will I order on-line.
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
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3 weeks, 1 day ago
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JoAnn
Maple Valley, WA
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Answer: 
Hi JoAnn, Thank you for your question. Based on your picture our new roman tub trims will not work with your existing rough in valves. The entire faucet trim and rough would have to be replaced.
Thanks,
Dave
Skill Level: Advanced
2 weeks, 4 days ago
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comparison of faucets from different stores

I am planning to buy a new Delta kitchen faucet. The plumbing supply store representative told me that their Delta faucets would be a higher quality than those sold at Lowes or Home Depot. The difference would be that some parts inside the faucet would be plastic rather than metal, etc.

Is there any difference in the quality or parts between your faucets according to which store or online dealer sells them?

Thank you for the information
Topics: Purchase
3 weeks, 3 days ago
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Patti
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Answer: 
Hi Patti, Thank you for your question. If you are purchasing a Delta product whether online, from a retailer, or a plumbing supply if the product is the same model number the product will be exactly the same. The faucet model 567LF-MPU purchased from Amazon, Home Depot, or Fergusons would be the exact same item.
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Dave
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3 weeks, 2 days ago
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Once in a while after turning it on/off it will come on full pressure. I changed the batteries Do not know the Model, just bought the home in December.
1 month ago
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Sam
Baton Rouge, LA, USA
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Answer: 
Hi Sam, We are sorry that you are experiencing a problem with your faucet. You will need to determine where the water flow is being obstructed. I have attached the part of the manual that covers low flow below. If cleaning the aerator and debris screen do not improve the flow you will want to check the water stops and check valves, the wand assembly, and the solenoid itself to see what the water flow is like at those locations. This should help isolate the cause and once cleaned or replaced improve the faucet performance.
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Dave
Skill Level: Advanced
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Replacement of old roman tub spout

I'd like to replace the trim on a 1995 Delta roman tub spout, anti-swivel hole in tub, and set screw on back so I bought the BT2710 trim kit and it does not clear the side of the tub (too short a reach). Is there any other longer trim that would fit this?
I've read your answers to similar questions and you mention a BNT2710SS model, but I can't find that anywhere to check it out, what is a BNT vs BT?
Topics: Features
Age: 55 to 64
Gender: Female
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 month, 3 weeks ago
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Kathi
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Answer: 
Hi Kathi, Thank you for your question. The roman tub trim that has the largest base to cover the anti-swivel pin hole is the T2710. The spout for this trim is 1-11/16" longer than the spout in the model BT2710. The BNT2710SS is not a valid model number, it is most likely a typing error.
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Dave
Skill Level: Advanced
1 month, 2 weeks ago
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Tub Spout Replacement

I am replacing my basic builder grade Monitor 13 series trim with Lahara trim. The problem I have run into is that the current tub spout is a front threaded spout and the Lahara tub spout is a rear threaded. What are my options to be able to use the Lahara spouts?
Topics: replacement
Age: 45 to 54
Gender: Female
2 months ago
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Michelle
Arizona, USA
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Answer: 
Hi Michelle, Thank you for your question. The RP51303 tub spout that ships with the Lahara 13 series will ship with an adapter that will thread onto 1/2" pipe or sweat onto 1/2" copper pipe. If your existing spout uses galvanized pipe you will have to purchase a shorter pipe nipple. If your existing spout is using copper pipe you will in most cases cut the pipe to a shorter length and sweat on the adapter to make the new spout fit properly. The spout instructions will cover the necessary installation specifications.
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Dave
Skill Level: Advanced
2 months ago
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