Frequently Asked Questions

Showers

After turning off my shower, water continues to drip from the shower head for a minute or so. Is something wrong?

Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water.

Are there any hints in maintaining a pressure balance valve?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This is often caused by mineral deposits that build up over time. To solve, follow the steps below based on your model.

Tools you may need:


tools pressure balance leak

  1. Shut off water supply.

    pressure balance valve leak

  2. There are two types of valves. Choose a or b below depending on your series

    1. 1300/1400 Series: Remove handle.

    2. 1700/1800 Series: Remove temperature knob, cover and handle.

  3. Twist and pull sleeve to remove it.

  4. Unscrew brass bonnet nut.

  5. Remove cartridge.

  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

Helpful Hints:

  1. Before removing valve cartridge assembly for any maintenance, be sure to note the position of the stop on the cap. The valve cartridge assembly must always be put back in the same position. For normal installations, the stop on the cap will face the left.

    BE SAFE! After you have finished the installation, turn on valve to make sure COLD WATER FLOWS FIRST.

  2. To remove valve cartridge from body, shut off water supplies and remove handle and bonnet nut. Do not pry the valve cartridge out of the body with a screwdriver. Place handle on stem and rotate counterclockwise approximately 1/4 turn after the stop has been contacted. Lift valve cartridge out of body.

  3. To remove seats and springs, remove valve cartridge. Separate cap assembly from the housing assembly by rotating the cap assembly counterclockwise 90 degrees. Separate cap and housing assemblies. Remove seats and springs and replace. Place the largest diameter of the spring into the seat pocket first and then press the tapered end of the seal over the spring. Reassemble valve cartridge and replace in body following instructions given in 1 above.

  4. If the water in your area has lime, rust, sand or other contaminants in it, your pressure balance valve will require periodic inspection. The frequency of the inspection will depend on the amount of contaminants in the water. To inspect valve cartridge remove it and follow the steps in note 1 above. Turn the valve to the full mix position and shake the cartridge vigorously. If there is a rattling sound, the unit is functional and can be reinstalled following instructions given in note 1 above. If there is no rattle,replace the housing assembly (RP19805).

I don't want to change my plumbing. What kind of shower can I get?

If you don’t want to modify any of your plumbing, you can get a standard shower, which you can customize with by simply choosing your own configuration options. You can also get a jetted shower, which can give you that spa-like experience without requiring a major overhaul of your entire bathroom.

 

See Your Shower Experience for more information on the options available.

What is a custom shower?

With a custom shower from Delta, you can customize to your heart’s content and create the shower of your dreams. This is your opportunity to get everything just the way you imagined it. You can pick the combination of shower heads, body sprays and hand showers that will work best for you and create the ultimate custom shower experience.

 

See Your Showering Experience for more information.

What is a jetted shower?

Delta’s Jetted Shower™ is the only semi-custom shower in the industry. It features a shower head and two spray jets with a wide, revitalizing, yet relaxing spray. You can add functionality by selecting the Jetted Shower XO (eXtra Outlet) and choosing an additional shower head, In2ition® Shower, XO Jet Module™ or hand shower.

 

See Your Shower Experience for more information on your options.

My 1300/1400 Series Monitor is leaking out of the shower head or spout. What do I need?

You need a new cartridge assembly, part number RP19804. You may notice that the new one will be blue and white while yours may be white. This is just a change in manufacturing which will not affect your ability to use it.For instructions on how to replace the cartridge assembly, watch this how to video.

1300 1400 series monitor leak

What do I do about water dripping from the spout of my two-handle (or three-handle) tub/shower faucet?

First, we need to find out if the hot or cold valve is causing the leak. Let's begin by troubleshooting with the hot valve:

  1. Shut off the hot water supply. If you can't find the shut-off for your tub/shower valve, shut off the water to your house by using your water shut-off valve.
  2. Remove the faucet handle. To do this, depending on your handle type, you will need a Phillips screwdriver or an Allen wrench.
  3. Remove the chrome bonnet nut using an adjusting wrench.
  4. Remove stem extender.
  5. Remove stem assembly by pulling straight out.
  6. Remove the extender and stem assembly.
  7. Remove the seats and springs.
  8. Examine them for wear or debris and wipe out any debris in the depression where the seats and springs sit in the valve body.
  9. Replace the seats and springs. (Delta Genuine Part RP4993 -€“ two sets per package).
  10. Reassemble the faucet to see if the drip has stopped.

If the drip persists, repeat the above steps on the cold valve.

If you've replaced the seats and springs and the problem continues, replace both stem assemblies (Delta Genuine Part RP1740 - one stem assembly per package).

If all of the above has not fixed your leak, and your valve is more than 10 or 15 years old, it is possible that the actual faucet body may have developed a leak. If so, you will need to replace your tub/shower valve with a new one.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do about water flowing from my diverter tub spout while it is in the shower mode?

It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter located in the tub spout. This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Delta tub spout.

To locate a local source for Delta tub spouts, contact licensed professional plumbing contractor or Delta showroom, or call 1-800-345-DELTA (3358), or e-mail us for assistance.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do if my single lever tub or shower leaks under the handle?

If this is a non-pressure balance tub or shower:

On a single handle tub or shower, you need to tighten the adjusting ring or replace the cam and packing.

  1. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  2. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

If leak persists, you may need to replace the cam and packing using Delta Genuine Parts.

  1. Shut off water supply.

  2. Cover drain opening so parts don't fall into it.

  3. If you have a lever handle with a red and blue hot/cold button, pry it off to expose the set screw. Loosen the set screw with an Allen wrench and remove the handle. If you have a knob handle, pry off the handle button, remove the screw and lift off the handle.

  4. Unscrew the cap counterclockwise and lift off. If the cap is too difficult to unscrew by hand, loosen the gray or white adjusting ring in the cap and try again. If it is still too difficult to remove by hand, place a crescent wrench at the top of it and turn counterclockwise. To avoid damaging the faucet finish, you may want to place a jar opener gripper between the cap and wrench or a heavy cloth such as a towel between the cap and wrench.

    CAUTION: IF YOU NOTICE THE CAM TURNING ALSO, QUIT TURNING IMMEDIATELY AND CALL A PLUMBER.

  5. Remove cam, packing and ball by lifting up on ball stem.

  6. Place replacement packing and cam over stem of ball and engage tab on cam with slot in body. Push down.

  7. Partially unscrew adjusting ring and then place cap over ball stem and hand tighten onto body, while pushing down on cam to keep cam's tab engaged with slot in body.

  8. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  9. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.
If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

Customer Q & A

(99 Questions : 105 Answers)

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17 series control problem

I have a new 17 series shower control valve.

When I adjust the temperature at a given flow the temp stays content.

When I reduce the flow to save water while washing the water temp get very cold.

What causes this and how do I fix it.

Thanks
4 days ago
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none
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Answer: 
Hi None, We are sorry that you are experiencing a problem with your 17 series faucet. Unfortunately as the flowrate from the valve drops down to approximately 1 gallon per minute or less the temperature will fluctuate. You may want to consider installing a shower arm volume control like our U4760-PK that will allow you to reduce the water flow and not affect the water temperature.
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Dave
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3 days ago
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I installed a 75174 7"shower head w/ arm .

With just the arm attached the flow of water is awesome. It comes out hard and strong. With the 7" head attached, it is so weak, it dribbles out and doesn't spray at all.I made sure no teflon tape got into the head..Is there some kind of flow restrictor that can be removed for better flow? My pressure is great in my other shower and was fine in this one before I changed heads.
Topics: Performance
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Advanced
1 week, 5 days ago
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Bobby
La Verne, CA, USA
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Answer: 
Hi Bobby, Thank you for your question. The model 75174 shower head flows at a maximum of 2.0 gallons per minute. Flow restrictors are usually found in the neck or threaded end of the shower head exposed when the shower head is removed from the shower arm.

While it is possible to remove flow restrictors from shower heads, we strongly advise against it for several reasons.
Our H2Okinetic showering devices are specifically designed to operate most efficiently at the flow rate controlled by the flow restrictor. Removing the flow restrictor from an H2Okinetic showering device will result in improper operation and a very uncomfortable experience.

For water conservation purposes, most plumbing codes require faucets and showering devices to not exceed a certain maximum flow rate. Removing the flow restrictors could cause these devices to no longer meet these codes.

If you are noticing decreased water pressure or a poor quality flow rate, you may have debris in your flow restrictor or the screen filter in your shower head or aerator. Often this is easily remedied with a simple cleaning process.
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Dave
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1 week, 3 days ago
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How do i get a shorter hose for my 75700SN shower head

Recently purch the above. After I installed it I realized that the hose was up to 2 feet too long (if I let it hang from the shower head it hits the floor of the shower).

Can I purchase a shorter compatible hose or trade what I have for a shorter hose?

Or, is it safe to cut the hose? If so, is one end better that the other?
Topics: Care/Maintenance
Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
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2 weeks, 1 day ago
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Bill
Philadelphia, Pa
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Answer: 
Hi Bill, Thank you for your question. The hose for the model 75700SN showerhead cannot be cut down as it would remove the fittings from the hose. We offer a 40" metal hose in chrome as U495S-40-PK, and a 40" white ultraflex hose U494R-WH40-PK that will work with the 75700SN.
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Dave
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2 weeks, 1 day ago
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where do i find the model number for a shower assembly

Topics: Assembly
2 weeks, 4 days ago
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stew
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Answer: 
Hi Stew, Thank you for your question. Model numbers are noted on the manual that comes with the faucet. Here is a link to deltafaucet.com that will help you identify your faucet.
http://www.deltafaucet.com/parts/id...
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Dave
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2 weeks, 2 days ago
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having trouble taking off allenn screw on my delta shower faucet

Topics: Care/Maintenance
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Beginner
2 weeks, 4 days ago
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john
san antonio tx
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Answer: 
Hi John, Thank you for your question. You will need a 1/8" allen wrench to remove the set screw. Once the set screw is removed there is nothing mechanical holding the handle in place. Often mineral build up can make removing the handle difficult. We recommend soaking a towel in a 50/50 solution of vinegar and water and wrapping the towel around the handle and the set screw opening. Allow the solution to soak in over night if possible. This should help break up the mineral deposits making it easier to remove the screw and handle.
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Dave
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2 weeks, 3 days ago
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where do i find model number on 1700 series

2 weeks, 5 days ago
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woodman
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Answer: 
Hi Woodman, Thank you for your question. The model number to your 1700 series faucet would only be found in the manual that came with the faucet. Here is a link to our website that can help you identify your particular model.
http://www.deltafaucet.com/parts/id...
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Dave
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2 weeks, 3 days ago
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Shower only faucet parts needed

We are installing a new shower (no tub) and my contractor advised us to purchase a "faucet and diverter" in addition to the shower head. We were interested in the T14267 Ara 14 Series Shower Trim and assume that we would also need to purchase the Delta R10000-UNBXHF Multichoice Universal Shower Only Valve Body. Knowing absolutely nothing about diverters or valves, however, we are not really sure if we need to buy anything else before the plumber arrives. Thanks for any help that you can offer.
Topics: Purchase
Age: 55 to 64
Gender: Male
Project Type: New
Skill Level: Beginner
3 weeks ago
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Rod
PA
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Answer: 
Hi Rod, Thank you for your question. If you are planning on only using a single showerhead you will not need anything other than the T14267 trim and R10000-UNBXHF rough. A diverter rough R11000 and diverter trim T11867 or T11967 would only be needed if you were going to plumb 2 or 3 showerheads or body sprays through the valve.
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Dave
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2 weeks, 6 days ago
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What are my upgrade options?

I have what I believe is an older Monitor 1400 series. I have added pics below to confirm.

Im wondering what my trim upgrade options are. I would like to move to a bronze/brown/black trim, however I really do not want to have to install a new rough in.
Topics: Purchase
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1 month ago
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azdaren
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Answer: 
Hi Azdaren, Thank you for your question. Pictured is a 1300/1400 series faucet. Any of the new T13/T14 series trims will work with your existing rough in valve. The new trims will ship with a new cartridge that will not work with your existing rough. You will need to continue to use your existing RP19804 cartridge.
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Dave
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4 weeks, 2 days ago
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Trinsic handshower mixed with Ashlyn collection

I am buying the Trinsic 1-Spray 2.0 GPM Wall-mount Handshower part# 55085 and the wall mount #RP61294. I am pairing this handshower with the Ashlyn collection (since there is no handshower in the Ashlyn collection)... So I have the control valve R10000-UNBX for Ashlyn 1-Handle Valve Trim Kit #T14064. What parts am I missing?....
1 month ago
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Meg
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Answer: 
Hi Meg, Thank you for your question. If you are using the 55085 hand shower in place of a regular fixed shower head the only other piece that you would need is the 50570 wall elbow. The hand shower hose attaches to the outlet and the supply from the valve attaches to the inlet.
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Dave
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1 month ago
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Plumbing Supplier (authorized dealer) assured me it would.
The two "posts" that insert into the brass valve housing do not line up. There is a significant difference from the previous cartridge.
House built 2002.
Topics: Assembly
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
1 month, 1 week ago
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Jeff Binzen
Osgood, IN 47037, USA
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Answer: 
Hi Jeff, Thank you for your question. The current 17 series trims will fit on your older (2002) 1700 series rough in but unfortunately the new cartridge that ships with the new trim will not. You have to continue to use the existing cartridge or replace it with a new RP32104.
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Dave
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1 month, 1 week ago
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