Frequently Asked Questions

Showers

After turning off my shower, water continues to drip from the shower head for a minute or so. Is something wrong?

Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water.

Are there any hints in maintaining a pressure balance valve?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This is often caused by mineral deposits that build up over time. To solve, follow the steps below based on your model.

Tools you may need:


tools pressure balance leak

  1. Shut off water supply.

    pressure balance valve leak

  2. There are two types of valves. Choose a or b below depending on your series

    1. 1300/1400 Series: Remove handle.

    2. 1700/1800 Series: Remove temperature knob, cover and handle.

  3. Twist and pull sleeve to remove it.

  4. Unscrew brass bonnet nut.

  5. Remove cartridge.

  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

Helpful Hints:

  1. Before removing valve cartridge assembly for any maintenance, be sure to note the position of the stop on the cap. The valve cartridge assembly must always be put back in the same position. For normal installations, the stop on the cap will face the left.

    BE SAFE! After you have finished the installation, turn on valve to make sure COLD WATER FLOWS FIRST.

  2. To remove valve cartridge from body, shut off water supplies and remove handle and bonnet nut. Do not pry the valve cartridge out of the body with a screwdriver. Place handle on stem and rotate counterclockwise approximately 1/4 turn after the stop has been contacted. Lift valve cartridge out of body.

  3. To remove seats and springs, remove valve cartridge. Separate cap assembly from the housing assembly by rotating the cap assembly counterclockwise 90 degrees. Separate cap and housing assemblies. Remove seats and springs and replace. Place the largest diameter of the spring into the seat pocket first and then press the tapered end of the seal over the spring. Reassemble valve cartridge and replace in body following instructions given in 1 above.

  4. If the water in your area has lime, rust, sand or other contaminants in it, your pressure balance valve will require periodic inspection. The frequency of the inspection will depend on the amount of contaminants in the water. To inspect valve cartridge remove it and follow the steps in note 1 above. Turn the valve to the full mix position and shake the cartridge vigorously. If there is a rattling sound, the unit is functional and can be reinstalled following instructions given in note 1 above. If there is no rattle,replace the housing assembly (RP19805).

I don't want to change my plumbing. What kind of shower can I get?

If you don’t want to modify any of your plumbing, you can get a standard shower, which you can customize with by simply choosing your own configuration options. You can also get a jetted shower, which can give you that spa-like experience without requiring a major overhaul of your entire bathroom.

 

See Your Shower Experience for more information on the options available.

What is a custom shower?

With a custom shower from Delta, you can customize to your heart’s content and create the shower of your dreams. This is your opportunity to get everything just the way you imagined it. You can pick the combination of shower heads, body sprays and hand showers that will work best for you and create the ultimate custom shower experience.

 

See Your Showering Experience for more information.

What is a jetted shower?

Delta’s Jetted Shower™ is the only semi-custom shower in the industry. It features a shower head and two spray jets with a wide, revitalizing, yet relaxing spray. You can add functionality by selecting the Jetted Shower XO (eXtra Outlet) and choosing an additional shower head, In2ition® Shower, XO Jet Module™ or hand shower.

 

See Your Shower Experience for more information on your options.

My 1300/1400 Series Monitor is leaking out of the shower head or spout. What do I need?

You need a new cartridge assembly, part number RP19804. You may notice that the new one will be blue and white while yours may be white. This is just a change in manufacturing which will not affect your ability to use it.For instructions on how to replace the cartridge assembly, watch this how to video.

1300 1400 series monitor leak

What do I do about water dripping from the spout of my two-handle (or three-handle) tub/shower faucet?

First, we need to find out if the hot or cold valve is causing the leak. Let's begin by troubleshooting with the hot valve:

  1. Shut off the hot water supply. If you can't find the shut-off for your tub/shower valve, shut off the water to your house by using your water shut-off valve.
  2. Remove the faucet handle. To do this, depending on your handle type, you will need a Phillips screwdriver or an Allen wrench.
  3. Remove the chrome bonnet nut using an adjusting wrench.
  4. Remove stem extender.
  5. Remove stem assembly by pulling straight out.
  6. Remove the extender and stem assembly.
  7. Remove the seats and springs.
  8. Examine them for wear or debris and wipe out any debris in the depression where the seats and springs sit in the valve body.
  9. Replace the seats and springs. (Delta Genuine Part RP4993 -€“ two sets per package).
  10. Reassemble the faucet to see if the drip has stopped.

If the drip persists, repeat the above steps on the cold valve.

If you've replaced the seats and springs and the problem continues, replace both stem assemblies (Delta Genuine Part RP1740 - one stem assembly per package).

If all of the above has not fixed your leak, and your valve is more than 10 or 15 years old, it is possible that the actual faucet body may have developed a leak. If so, you will need to replace your tub/shower valve with a new one.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do about water flowing from my diverter tub spout while it is in the shower mode?

It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter located in the tub spout. This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Delta tub spout.

To locate a local source for Delta tub spouts, contact licensed professional plumbing contractor or Delta showroom, or call 1-800-345-DELTA (3358), or e-mail us for assistance.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do if my single lever tub or shower leaks under the handle?

If this is a non-pressure balance tub or shower:

On a single handle tub or shower, you need to tighten the adjusting ring or replace the cam and packing.

  1. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  2. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

If leak persists, you may need to replace the cam and packing using Delta Genuine Parts.

  1. Shut off water supply.

  2. Cover drain opening so parts don't fall into it.

  3. If you have a lever handle with a red and blue hot/cold button, pry it off to expose the set screw. Loosen the set screw with an Allen wrench and remove the handle. If you have a knob handle, pry off the handle button, remove the screw and lift off the handle.

  4. Unscrew the cap counterclockwise and lift off. If the cap is too difficult to unscrew by hand, loosen the gray or white adjusting ring in the cap and try again. If it is still too difficult to remove by hand, place a crescent wrench at the top of it and turn counterclockwise. To avoid damaging the faucet finish, you may want to place a jar opener gripper between the cap and wrench or a heavy cloth such as a towel between the cap and wrench.

    CAUTION: IF YOU NOTICE THE CAM TURNING ALSO, QUIT TURNING IMMEDIATELY AND CALL A PLUMBER.

  5. Remove cam, packing and ball by lifting up on ball stem.

  6. Place replacement packing and cam over stem of ball and engage tab on cam with slot in body. Push down.

  7. Partially unscrew adjusting ring and then place cap over ball stem and hand tighten onto body, while pushing down on cam to keep cam's tab engaged with slot in body.

  8. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  9. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.
If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

Customer Q & A

(123 Questions : 129 Answers)

Product Q&A

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1 week, 1 day ago
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Tim
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Answer: 
Hi Tim,

Thank you for your question! You can use a T14, T17, or T17T trim kit with the R10000 rough-in valve. Please click the link below to browse our trims by feature.

http://www.deltafaucet.com/bath/tub...

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Jon
1 week ago
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How can I fix a leaking shower head?

I have visited my local Home Depot and Lowe's to get advise on how to fix my leaking shower faucet but I have been unsuccessful. I've changed the cartridge and parts that were suggested but it still leaks. It looks like a very easy fix but I'm not having any luck. Any suggestions?
Topics: Care/Maintenance
Age: 35 to 44
Gender: Male
Project Type: New
Ownership: 2-5 years
Skill Level: Intermediate
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1 month ago
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Oscar
Sun Valley, Los Angeles, CA, USA
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Answer: 
Hi Oscar, Thank you for your question. The replacement cartridge for your pictured faucet is the RP19804, not the RP46074 shown in another photo. You will also want to make sure that there is no debris or mineral build up in the valve body particularly the 2 round holes on the back of the valve that accept the "legs" of the cartridge.
Thanks,
Dave
Skill Level: Advanced
1 month ago
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Can I use the bath outlet of the rough in as my main shower head, and the shower outlet to a second (hand held) shower? (with a 'shut off' on that first one?

Or do I have to plug the bath outlet, and either only have one shower head (or get diverter)?
Topics: install question
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Intermediate
1 month, 1 week ago
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Michael Farrenkopf
Columbus, Ohio
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Answer: 
Hi Michael, Thank you for your question. You can plumb the R10000 as stated but we do not offer an inline shut off that would allow you to divert the water. You could add either our in-wall diverter rough R11000 and 3 setting diverter trim or a shower arm diverter like our model U4929-PK to control the fixed and hand held showerheads. The diverters will allow you to use the showerheads individually or both at the same time.
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Dave
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1 month ago
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Rain Showerhead vs. Spray

I purchased the Delta Arzo Chrome 1-handle shower Model # T17286 through Lowe's four years ago. I would really like the shower head to be the rain style vs. the tiny rubber spray holes. Can the rubber spray holes be removed so that I can use the larger rain type holes? I really don't like the rubber spray.
Topics: Features
Age: 55 to 64
Gender: Female
Ownership: 2-5 years
1 month, 1 week ago
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Pam
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Answer: 
Hi Pam, Thank you for your question. The rubber spray holes are our Touch-Clean® soft, rubber nubbins that allow you to easily wipe away calcium and lime build-up with the touch of a finger. We do not rercommend removing these from your showerhead. Replacing the showerhead with a rain showerhead of your choice would be the best option.
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Dave
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1 month, 1 week ago
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Can I use one handle for two shower heads?

Topics: installation
Age: 45 to 54
Gender: Female
Project Type: New
Ownership: < 1 year
Skill Level: Beginner
1 month, 1 week ago
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Andrews
Beavercreek, OH
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Answer: 
Hi Andrews, Thank you for your question. If you have house hold water pressure of at least 60 psi you can run 2 showerheads off of a single valve/handle.
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Dave
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1 month, 1 week ago
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Can I convert this faucet to one with volume and temp control?

Hi, my daughter has the pictured shower faucet. She wants one with volume control in addition to temperature control. Can you tell me the current model faucet and what I would need to buy to upgrade it? Thanks
Topics: Purchase, Features, Assembly
Age: 55 to 64
Gender: Male
Project Type: Replacement
Skill Level: Advanced
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1 month, 2 weeks ago
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Jill's dad
Chattanooga, TN, USA
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Answer: 
Hi Jill's Dad, Thank you for your question. The pictured faucet depending on age is a 1300/1400 series or a 13/14 series.
If the faucet is older than February 2006 it would be a 1300/1400 series faucet using the RP19804 cartridge that has a white top and cannot be switched out to a 17 series trim unless you change the rough in valve as well. You would need to order a trim model starting with T17 and a R10000 rough.
If the faucet is newer than February 2006 the faucet is a 13/14 series using the RP46074 cartridge with a gray top. The rough in valve would be our R10000 multi-choice universal rough that would allow the trim to be switched to a 17 series. You would only have to order a tub/shower faucet trim that starts with T17.
Here is a link to our website to help choose the trim.
http://www.deltafaucet.com/bath/tub...
Thanks,
Dave
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1 month, 2 weeks ago
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We need to change the trim on our series 600 showers but cannot access our rough-ins. What are our options other than the RP54870 trim kit? E.g., could we use the Lahara T17238 without cutting a hole to get to the rough-in?
Topics: Purchase, Assembly
1 month, 2 weeks ago
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Jackie
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Answer: 
Hi Jackie, Thank you for your question. The only option to change the trim on a 600 series faucet is the RP54870 renovation kit. The kit is offered in chrome, (SS) brilliance stainless, and (RB) venetian bronze finishes. To install the T17238 trim you would also have to change the rough in valve.
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Dave
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1 month, 2 weeks ago
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What is the difference between the "rain" and "full" spray patterns?

I am specifically looking at different products in the Vero collection.
Topics: Features
Age: 45 to 54
Gender: Female
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2 months ago
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Joyce
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Answer: 
Hi Joyce, Thank you for your question. The main difference between the 2 spray patterns will be the force of the water.
The rain pattern is essentially made to feel like a light rain shower where as the full spray pattern will feel more forceful like a regular showerhead.
Thanks,
Dave
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1 month, 4 weeks ago
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Why does my water in shower not get hot

I have delta BT14296-OB and the water stays timid does not get hot
Topics: Assembly
2 months ago
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Mike
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Answer: 
Hi Mike, Thank you for your question. The model BT14296-OB comes equipped with a rotational limit stop that allows you to set the max hot water temperature. Here is a link to our How to adjust your rotational limit stop video.
http://www.deltafaucet.com/shopping...
Making this adjustment should raise the water temperature.
Thanks,
Dave
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2 months ago
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Topics: Assembly
Gender: Female
Project Type: Replacement
Ownership: < 1 year
Skill Level: Advanced
2 months ago
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Susan
Wilmington, NC
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Answer: 
Hi Susan, Thank you for your question. The individual panels to the Classic 400 shower wall sets are not available as a separate items. The entire wall set will would have to be ordered.
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Dave
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1 month, 4 weeks ago
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