Frequently Asked Questions

Showers

After turning off my shower, water continues to drip from the shower head for a minute or so. Is something wrong?

Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water.

Are there any hints in maintaining a pressure balance valve?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This is often caused by mineral deposits that build up over time. To solve, follow the steps below based on your model.

Tools you may need:


tools pressure balance leak

  1. Shut off water supply.

    pressure balance valve leak

  2. There are two types of valves. Choose a or b below depending on your series

    1. 1300/1400 Series: Remove handle.

    2. 1700/1800 Series: Remove temperature knob, cover and handle.

  3. Twist and pull sleeve to remove it.

  4. Unscrew brass bonnet nut.

  5. Remove cartridge.

  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

Helpful Hints:

  1. Before removing valve cartridge assembly for any maintenance, be sure to note the position of the stop on the cap. The valve cartridge assembly must always be put back in the same position. For normal installations, the stop on the cap will face the left.

    BE SAFE! After you have finished the installation, turn on valve to make sure COLD WATER FLOWS FIRST.

  2. To remove valve cartridge from body, shut off water supplies and remove handle and bonnet nut. Do not pry the valve cartridge out of the body with a screwdriver. Place handle on stem and rotate counterclockwise approximately 1/4 turn after the stop has been contacted. Lift valve cartridge out of body.

  3. To remove seats and springs, remove valve cartridge. Separate cap assembly from the housing assembly by rotating the cap assembly counterclockwise 90 degrees. Separate cap and housing assemblies. Remove seats and springs and replace. Place the largest diameter of the spring into the seat pocket first and then press the tapered end of the seal over the spring. Reassemble valve cartridge and replace in body following instructions given in 1 above.

  4. If the water in your area has lime, rust, sand or other contaminants in it, your pressure balance valve will require periodic inspection. The frequency of the inspection will depend on the amount of contaminants in the water. To inspect valve cartridge remove it and follow the steps in note 1 above. Turn the valve to the full mix position and shake the cartridge vigorously. If there is a rattling sound, the unit is functional and can be reinstalled following instructions given in note 1 above. If there is no rattle,replace the housing assembly (RP19805).

I don't want to change my plumbing. What kind of shower can I get?

If you don’t want to modify any of your plumbing, you can get a standard shower, which you can customize with by simply choosing your own configuration options. You can also get a jetted shower, which can give you that spa-like experience without requiring a major overhaul of your entire bathroom.

 

See Your Shower Experience for more information on the options available.

What is a custom shower?

With a custom shower from Delta, you can customize to your heart’s content and create the shower of your dreams. This is your opportunity to get everything just the way you imagined it. You can pick the combination of shower heads, body sprays and hand showers that will work best for you and create the ultimate custom shower experience.

 

See Your Showering Experience for more information.

What is a jetted shower?

Delta’s Jetted Shower™ is the only semi-custom shower in the industry. It features a shower head and two spray jets with a wide, revitalizing, yet relaxing spray. You can add functionality by selecting the Jetted Shower XO (eXtra Outlet) and choosing an additional shower head, In2ition® Shower, XO Jet Module™ or hand shower.

 

See Your Shower Experience for more information on your options.

My 1300/1400 Series Monitor is leaking out of the shower head or spout. What do I need?

You need a new cartridge assembly, part number RP19804. You may notice that the new one will be blue and white while yours may be white. This is just a change in manufacturing which will not affect your ability to use it.For instructions on how to replace the cartridge assembly, watch this how to video.

1300 1400 series monitor leak

What do I do about water dripping from the spout of my two-handle (or three-handle) tub/shower faucet?

First, we need to find out if the hot or cold valve is causing the leak. Let's begin by troubleshooting with the hot valve:

  1. Shut off the hot water supply. If you can't find the shut-off for your tub/shower valve, shut off the water to your house by using your water shut-off valve.
  2. Remove the faucet handle. To do this, depending on your handle type, you will need a Phillips screwdriver or an Allen wrench.
  3. Remove the chrome bonnet nut using an adjusting wrench.
  4. Remove stem extender.
  5. Remove stem assembly by pulling straight out.
  6. Remove the extender and stem assembly.
  7. Remove the seats and springs.
  8. Examine them for wear or debris and wipe out any debris in the depression where the seats and springs sit in the valve body.
  9. Replace the seats and springs. (Delta Genuine Part RP4993 -€“ two sets per package).
  10. Reassemble the faucet to see if the drip has stopped.

If the drip persists, repeat the above steps on the cold valve.

If you've replaced the seats and springs and the problem continues, replace both stem assemblies (Delta Genuine Part RP1740 - one stem assembly per package).

If all of the above has not fixed your leak, and your valve is more than 10 or 15 years old, it is possible that the actual faucet body may have developed a leak. If so, you will need to replace your tub/shower valve with a new one.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do about water flowing from my diverter tub spout while it is in the shower mode?

It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter located in the tub spout. This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Delta tub spout.

To locate a local source for Delta tub spouts, contact licensed professional plumbing contractor or Delta showroom, or call 1-800-345-DELTA (3358), or e-mail us for assistance.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do if my single lever tub or shower leaks under the handle?

If this is a non-pressure balance tub or shower:

On a single handle tub or shower, you need to tighten the adjusting ring or replace the cam and packing.

  1. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  2. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

If leak persists, you may need to replace the cam and packing using Delta Genuine Parts.

  1. Shut off water supply.

  2. Cover drain opening so parts don't fall into it.

  3. If you have a lever handle with a red and blue hot/cold button, pry it off to expose the set screw. Loosen the set screw with an Allen wrench and remove the handle. If you have a knob handle, pry off the handle button, remove the screw and lift off the handle.

  4. Unscrew the cap counterclockwise and lift off. If the cap is too difficult to unscrew by hand, loosen the gray or white adjusting ring in the cap and try again. If it is still too difficult to remove by hand, place a crescent wrench at the top of it and turn counterclockwise. To avoid damaging the faucet finish, you may want to place a jar opener gripper between the cap and wrench or a heavy cloth such as a towel between the cap and wrench.

    CAUTION: IF YOU NOTICE THE CAM TURNING ALSO, QUIT TURNING IMMEDIATELY AND CALL A PLUMBER.

  5. Remove cam, packing and ball by lifting up on ball stem.

  6. Place replacement packing and cam over stem of ball and engage tab on cam with slot in body. Push down.

  7. Partially unscrew adjusting ring and then place cap over ball stem and hand tighten onto body, while pushing down on cam to keep cam's tab engaged with slot in body.

  8. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  9. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.
If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

Customer Q & A

(93 Questions : 98 Answers)

Product Q&A

Ask your questions. Share your answers.

 
 
« Back
 
 
Installed 11-3-14, not used until 1-4-15, this shower head leaks, not at the shower arm connection, but at some point around the outer rim of the factory assembled body, where the decorative ring is attached. It was professionally installed, and since, has been reinspected professionally to no avail. I seek a replacement under warranty. I have all relevant documentation. How to proceed?
Topics: Warranty
Age: 65 or over
Gender: Male
Project Type: New
Ownership: < 1 year
15 hours ago
Customer avatar
by
Dave
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0
Has staff answer
Has expert answer
 
1 answer

What are my upgrade options?

I have what I believe is an older Monitor 1400 series. I have added pics below to confirm.

Im wondering what my trim upgrade options are. I would like to move to a bronze/brown/black trim, however I really do not want to have to install a new rough in.
Topics: Purchase
User submitted photo
User submitted photo
4 days ago
Customer avatar
by
azdaren
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi Azdaren, Thank you for your question. Pictured is a 1300/1400 series faucet. Any of the new T13/T14 series trims will work with your existing rough in valve. The new trims will ship with a new cartridge that will not work with your existing rough. You will need to continue to use your existing RP19804 cartridge.
Thanks,
Dave
Skill Level: Advanced
3 days ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
Has staff answer
Has expert answer
 
1 answer

Trinsic handshower mixed with Ashlyn collection

I am buying the Trinsic 1-Spray 2.0 GPM Wall-mount Handshower part# 55085 and the wall mount #RP61294. I am pairing this handshower with the Ashlyn collection (since there is no handshower in the Ashlyn collection)... So I have the control valve R10000-UNBX for Ashlyn 1-Handle Valve Trim Kit #T14064. What parts am I missing?....
5 days ago
Customer avatar
by
Meg
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi Meg, Thank you for your question. If you are using the 55085 hand shower in place of a regular fixed shower head the only other piece that you would need is the 50570 wall elbow. The hand shower hose attaches to the outlet and the supply from the valve attaches to the inlet.
Thanks,
Dave
Skill Level: Advanced
4 days ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
Plumbing Supplier (authorized dealer) assured me it would.
The two "posts" that insert into the brass valve housing do not line up. There is a significant difference from the previous cartridge.
House built 2002.
Topics: Assembly
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
1 week, 6 days ago
Customer avatar
by
Jeff Binzen
Osgood, IN 47037, USA
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi Jeff, Thank you for your question. The current 17 series trims will fit on your older (2002) 1700 series rough in but unfortunately the new cartridge that ships with the new trim will not. You have to continue to use the existing cartridge or replace it with a new RP32104.
Thanks,
Dave
Skill Level: Advanced
1 week, 4 days ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
There is a HORRIBLE odor that is still present one week after installing this new shower head and hand shower. Model 75481D; #385430.

If this odor does not go away, can I return the shower head or get a refund? I have part of the original packing but not the entire box. I purchased the unit from Lowes.

The smell is horrific! I could barely stand taking a shower with it. This is unacceptable. Please help. Thank you.
Topics: Warranty
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
2 weeks, 2 days ago
Customer avatar
by
Leslie
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi Leslie, Thank you for your question. The odor is from the Ultraflex vinyl hose. The odor will go away over time but if you would like to return the unit please return it to the place of purchase. You may want to select one of the In2ition models that come with the stretchable metal hose instead of the Ultaflex hose.
Thanks,
Dave
Skill Level: Advanced
2 weeks ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
Has staff answer
Has expert answer
 
1 answer

I can't remove my shower handle after I remove the allen screw

I have removed the retention screw from the handle like all our faucets, but on the shower handle, the handle feels like it is still attached. What am I missing? Trying to replace the springs in the cartridge due to a developing leak from the head.
Topics: Care/Maintenance
Ownership: 10+ years
3 weeks, 1 day ago
Customer avatar
by
Chad
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi Chad, Thank you for your question. Once the set screw is removed there is nothing mechanical holding the handle in place. Often mineral build up will make it difficult to remove the handle. We recommend soaking a towel/rag in a 50/50 solution of vinegar and water and wrapping the towel around the handle and the set screw opening. Allow the solution to soak in overnight. This should break up the mineral build up making it easier to remove the handleThanks,
Dave
Skill Level: Advanced
3 weeks, 1 day ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
Has staff answer
Has expert answer
 
1 answer

Delta 1700 Series Winter Issue with water flow

i have a delta 1700 (or maybe a 1400) series single handle--3 years old--shower. last winter and again this winter, when the temperature outside drops below 15 degrees, the shower does not pump out any water. i have checked the plumping and the wall is insulated so i don't think it is a frozen pipe issue. i have also drained the water at night and the water still doesn't flow in the morning. i have replaced the cartridge (when i thought it was a bad cartridge). i read in various places that with the scald guard there could be different settings for winter and summer due to the water temp coming into the house. have you heard from any customers with a similar problem or do you have any thoughts?

thanks for you thoughts.

joe schram
Topics: Performance
3 weeks, 2 days ago
Customer avatar
by
joe
NJ
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi Joe, Thank you for your question. The pressure balanced cartridges in the 1400 and 1700 series faucets do not compensate for incoming water temperature. In the winter the incoming water temperature is lower than summer months. Readjusting the rotational limit stop on your cartridge should allow you to raise the max hot water temperature for the faucet. The cartridge also requires both the hot and cold water supplies to be flowing. If one or the other is frozen or clogged water will at best trickle out of the faucet. Here is a link to our How to adjust your rotational limit stop video.
http://www.deltafaucet.com/shopping...
Thanks,
Dave
Skill Level: Advanced
3 weeks ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
Topics: Care/Maintenance
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
3 weeks, 6 days ago
Customer avatar
by
David
Houston, TX, USA
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi David, Thank you for your question. We recommend soaking a towel or a rag in a 50/50 solution of vinegar and water and wrapping the towel around the handle and the set screw opening. Allow to soak over night if possible to allow the solution to work into the set screw and break up the mineral deposits. This should make removing the screw easier.
Thanks,
Dave
Skill Level: Advanced
3 weeks, 2 days ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
Has staff answer
Has expert answer
 
1 answer

the water does not get hot enough thru the shower

how do i readjust the temperature monitor valve?
the bathroom sink faucet has hot enough water, but not the shower.
thanks
Topics: Features
4 weeks ago
Customer avatar
by
David
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi David, Thank you for your question. The cartridge in your Monitor faucet is equipped with a rotational limit stop that allows you to set the max hot water temperature. Adjusting the RLS should give you a wider temperature range. Here is a link to our How to video to make this adjustment to your cartridge.
http://www.deltafaucet.com/shopping...
Thanks,
Dave
Skill Level: Advanced
3 weeks, 2 days ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
Can you tell me which new units will fit the 1400 series? I will need everything including the flip up part to drain the tub and the drain unit. Thank you
Topics: Purchase
Age: 65 or over
Gender: Female
Project Type: New
Ownership: 10+ years
Skill Level: Beginner
1 month ago
Customer avatar
by
Sunny
7313 Ravenswood Road, Granbury, TX 76049, USA
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers

Answer: 
Hi Sunny, Thank you for your question. Any of our T13 or T14 series trims will work with your existing 1400 series rough in valve. The venetian bronze (RB) is offered in most of the faucet collections. The new trims will ship with a new cartridge that will not work with your rough in. You will have to continue to use the existing cartridge or order a new RP19804. The RP31555RB is the trip lever overflow plate, and the RP7430RB is the dome strainer in the RB finish.
Thanks,
Dave
Skill Level: Advanced
3 weeks, 3 days ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about DeltaFaucet2 is loaded.
Additional information about DeltaFaucet2 could not be loaded.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0
2 3 4 next>>