Frequently Asked Questions

Showers

After turning off my shower, water continues to drip from the shower head for a minute or so. Is something wrong?

Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water.

Are there any hints in maintaining a pressure balance valve?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This is often caused by mineral deposits that build up over time. To solve, follow the steps below based on your model.

Tools you may need:


tools pressure balance leak

  1. Shut off water supply.

    pressure balance valve leak

  2. There are two types of valves. Choose a or b below depending on your series

    1. 1300/1400 Series: Remove handle.

    2. 1700/1800 Series: Remove temperature knob, cover and handle.

  3. Twist and pull sleeve to remove it.

  4. Unscrew brass bonnet nut.

  5. Remove cartridge.

  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

Helpful Hints:

  1. Before removing valve cartridge assembly for any maintenance, be sure to note the position of the stop on the cap. The valve cartridge assembly must always be put back in the same position. For normal installations, the stop on the cap will face the left.

    BE SAFE! After you have finished the installation, turn on valve to make sure COLD WATER FLOWS FIRST.

  2. To remove valve cartridge from body, shut off water supplies and remove handle and bonnet nut. Do not pry the valve cartridge out of the body with a screwdriver. Place handle on stem and rotate counterclockwise approximately 1/4 turn after the stop has been contacted. Lift valve cartridge out of body.

  3. To remove seats and springs, remove valve cartridge. Separate cap assembly from the housing assembly by rotating the cap assembly counterclockwise 90 degrees. Separate cap and housing assemblies. Remove seats and springs and replace. Place the largest diameter of the spring into the seat pocket first and then press the tapered end of the seal over the spring. Reassemble valve cartridge and replace in body following instructions given in 1 above.

  4. If the water in your area has lime, rust, sand or other contaminants in it, your pressure balance valve will require periodic inspection. The frequency of the inspection will depend on the amount of contaminants in the water. To inspect valve cartridge remove it and follow the steps in note 1 above. Turn the valve to the full mix position and shake the cartridge vigorously. If there is a rattling sound, the unit is functional and can be reinstalled following instructions given in note 1 above. If there is no rattle,replace the housing assembly (RP19805).

I don't want to change my plumbing. What kind of shower can I get?

If you don’t want to modify any of your plumbing, you can get a standard shower, which you can customize with by simply choosing your own configuration options. You can also get a jetted shower, which can give you that spa-like experience without requiring a major overhaul of your entire bathroom.

 

See Your Shower Experience for more information on the options available.

What is a custom shower?

With a custom shower from Delta, you can customize to your heart’s content and create the shower of your dreams. This is your opportunity to get everything just the way you imagined it. You can pick the combination of shower heads, body sprays and hand showers that will work best for you and create the ultimate custom shower experience.

 

See Your Showering Experience for more information.

What is a jetted shower?

Delta’s Jetted Shower™ is the only semi-custom shower in the industry. It features a shower head and two spray jets with a wide, revitalizing, yet relaxing spray. You can add functionality by selecting the Jetted Shower XO (eXtra Outlet) and choosing an additional shower head, In2ition® Shower, XO Jet Module™ or hand shower.

 

See Your Shower Experience for more information on your options.

My 1300/1400 Series Monitor is leaking out of the shower head or spout. What do I need?

You need a new cartridge assembly, part number RP19804. You may notice that the new one will be blue and white while yours may be white. This is just a change in manufacturing which will not affect your ability to use it.For instructions on how to replace the cartridge assembly, watch this how to video.

1300 1400 series monitor leak

What do I do about water dripping from the spout of my two-handle (or three-handle) tub/shower faucet?

First, we need to find out if the hot or cold valve is causing the leak. Let's begin by troubleshooting with the hot valve:

  1. Shut off the hot water supply. If you can't find the shut-off for your tub/shower valve, shut off the water to your house by using your water shut-off valve.
  2. Remove the faucet handle. To do this, depending on your handle type, you will need a Phillips screwdriver or an Allen wrench.
  3. Remove the chrome bonnet nut using an adjusting wrench.
  4. Remove stem extender.
  5. Remove stem assembly by pulling straight out.
  6. Remove the extender and stem assembly.
  7. Remove the seats and springs.
  8. Examine them for wear or debris and wipe out any debris in the depression where the seats and springs sit in the valve body.
  9. Replace the seats and springs. (Delta Genuine Part RP4993 -€“ two sets per package).
  10. Reassemble the faucet to see if the drip has stopped.

If the drip persists, repeat the above steps on the cold valve.

If you've replaced the seats and springs and the problem continues, replace both stem assemblies (Delta Genuine Part RP1740 - one stem assembly per package).

If all of the above has not fixed your leak, and your valve is more than 10 or 15 years old, it is possible that the actual faucet body may have developed a leak. If so, you will need to replace your tub/shower valve with a new one.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do about water flowing from my diverter tub spout while it is in the shower mode?

It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter located in the tub spout. This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Delta tub spout.

To locate a local source for Delta tub spouts, contact licensed professional plumbing contractor or Delta showroom, or call 1-800-345-DELTA (3358), or e-mail us for assistance.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do if my single lever tub or shower leaks under the handle?

If this is a non-pressure balance tub or shower:

On a single handle tub or shower, you need to tighten the adjusting ring or replace the cam and packing.

  1. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  2. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

If leak persists, you may need to replace the cam and packing using Delta Genuine Parts.

  1. Shut off water supply.

  2. Cover drain opening so parts don't fall into it.

  3. If you have a lever handle with a red and blue hot/cold button, pry it off to expose the set screw. Loosen the set screw with an Allen wrench and remove the handle. If you have a knob handle, pry off the handle button, remove the screw and lift off the handle.

  4. Unscrew the cap counterclockwise and lift off. If the cap is too difficult to unscrew by hand, loosen the gray or white adjusting ring in the cap and try again. If it is still too difficult to remove by hand, place a crescent wrench at the top of it and turn counterclockwise. To avoid damaging the faucet finish, you may want to place a jar opener gripper between the cap and wrench or a heavy cloth such as a towel between the cap and wrench.

    CAUTION: IF YOU NOTICE THE CAM TURNING ALSO, QUIT TURNING IMMEDIATELY AND CALL A PLUMBER.

  5. Remove cam, packing and ball by lifting up on ball stem.

  6. Place replacement packing and cam over stem of ball and engage tab on cam with slot in body. Push down.

  7. Partially unscrew adjusting ring and then place cap over ball stem and hand tighten onto body, while pushing down on cam to keep cam's tab engaged with slot in body.

  8. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  9. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.
If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

Customer Q & A

(166 Questions : 172 Answers)

Product Q&A

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shower starts dripping when toilet is flushed or bathroom sink is on
Topics: Performance
Age: 55 to 64
Gender: Male
Ownership: 2-5 years
Skill Level: Beginner
1 day ago
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al
il
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Age: 65 or over
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
5 days ago
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Charlie
Mt Kisco, NY 10549, USA
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Answer: 
Hi Charlie,

Thanks for your question. If you already have an escutcheon plate that does not have a diverter hole, you do not need any additional components.

We make a plug for the diverter, RP2865.

http://www.deltafaucet.com/repairpa...

Best regards,
Jon
4 days ago
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Model 13/14 switch out with 17?

I have a model 13/14 shower valve, I purchased a Delta faucet with a model 17. Can the 17 replace the 13 with no plumbing efforts (in other words same copper parts)?
Topics: Assembly
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Beginner
5 days ago
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Mike in Mt Washington
Mount Washington, KY
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Answer: 
Hi Mike In MT. Washington, Thank you for your question!
In March of "2006" we manufactured a universal valve body model R10000-UN that allows any of our current T13,T14,T17 and T17T trims to interchange. If you have the universal valve you will be able to change your 13/1400 series with one control for volume and temperature to our 17 series that has separate volume and temperature control. However, if your unit was manufactured prior to March of "2006" you have an older valve body and will not be able to change your trim to the 17 series trim. You will only be able to use any current T13 or T14 series trim but will not be able to use the new universal valve cartridge that comes with the new trims.

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Brandis
5 days ago
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What series do I have and what can I upgrade with?

I was wondering what series valve I have, and what I can upgrade it with.
Topics: Assembly
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1 week ago
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Walter
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Answer: 
Hi Walter,

Thank you for your question! Based on the photo you have a 14 series Lahara tub/shower faucet. Please remove the handle to make sure that the cartridge has a gray top. If it does, you can use any MultiChoice trim kit with the existing valve. MultiChoice series numbers are 13, 14, 17, or 17T.

If the valve was manufactured prior to September 2006 it will have a cartridge with a white top (compare RP46074 and RP19804). If this is the case, any 13 or 14 series trim kit should work with the existing valve and cartridge.

http://www.deltafaucet.com/search/r...

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Jon
5 days ago
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What type of trim can I use?

I don't see any valve with MC UP 23. I want to purchase Delta Faucet T14464 Ashlyn Tub/Shower Trim, Chrome. Will the Ashlyn work? What other faucets will work with this valve?
Topics: Features, Purchase
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1 week, 6 days ago
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Melissa
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Answer: 
Hi Melissa, Thank you for your question!
You have our Delta R10000-UN universal valve body. You can use any T13, T14, T17 or T17T trim and cartridge we offer. The T14464 trim will work for your valve body.

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Brandis
1 week, 5 days ago
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i cannot find a switch, button or other to turn the water off main shower head and turn on wand.
Topics: Performance
Age: 35 to 44
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Beginner
3 weeks, 1 day ago
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Jeff
Fond du Lac, WI, USA
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Answer: 
Hi Jeff,

Thank you for your question. If you have a 2-in-1 combo, there will be a switch on the side of the unit, behind the the shower head, that will allow you to switch between the shower head and hand shower.

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Jon
3 weeks ago
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Recently installed and started using Delta "Trinsic" Model # T17459. This is a pressure balancing water control. I like to run very low flows of very hot water (for example sitting in the tub and trickling hot water in to keep the tub warm) BUT when you try to do this with the Delta valve you get cool water not hot.

Can I bypass, defeat, lock out the pressure balancing feature?

Alternatively is there another valve trim which will fit in the rough-in valve body and it does not have the pressure balancing feature?
Topics: Features
Project Type: New
Ownership: < 1 year
3 weeks, 2 days ago
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Bob
Alberta, Canada
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Answer: 
Hi Bob,

Thank you for your question. Our Monitor 17 series is only designed to deliver cold water at low flow rates. Unfortunately, there is not way to bypass this feature, as it is designed to comply with plumbing codes for pressure balance units.

However, our TempAssure thermostatic 17T series will not have this feature, and should provide consistent temperature even at lower flow rates.

http://www.deltafaucet.com/smart-so...

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Jon
3 weeks ago
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my shower does not get hot enough

Is there some kind of safety on the shower that keeps it form getting very hot?
Topics: Features, Performance
1 month, 1 week ago
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Pat
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Answer: 
Hi Pat,

Thank you for your question! Please try adjusting the rotational limit stop. This is a a safety feature that limits how far the handle will go towards the hot side. Below is a link to our How-To Video for adjusting the stop.

http://www.deltafaucet.com/shopping...

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Jon
1 month ago
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Topics: Assembly
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 month, 2 weeks ago
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Kcm
Atlanta, GA, USA
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Answer: 
Hi KCM, Thank you for your question!
The T14264 ( shower only) and T14464 ( tub and shower) trims will work on a older 1300/1400 series valve and cartridge. You will not be able to use the new multi choice cartridge that is included with the new trims. You will need to use your existing RP19804 valve cartridge.

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Brandis
1 month, 1 week ago
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Assembling the stops on the shower body

I just roughed in the a universal shower body with stops. The stops seem to be simply small gate valves. My question is, do I need to use any sealer (such as Teflon tape) on the cap nut for the stop, or does it just get assembled and tightened?
Topics: Assembly
Age: 35 to 44
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Intermediate
1 month, 2 weeks ago
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Pete G.
Scarsdale, NY, USA
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Answer: 
Hi Pete G, Thank you for your question!
You do not have to apply any plumbers/teflon tape on the threads for the screw driver stops for our universal valves. Just install the stops and thread them into the opening.

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Brandis
1 month, 2 weeks ago
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