Frequently Asked Questions

Showers

After turning off my shower, water continues to drip from the shower head for a minute or so. Is something wrong?

Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water.

Are there any hints in maintaining a pressure balance valve?

The spool and sleeve, the part of the Monitor pressure balance valve that blends the hot and cold water, may not be working properly. This is often caused by mineral deposits that build up over time. To solve, follow the steps below based on your model.

Tools you may need:


tools pressure balance leak

  1. Shut off water supply.

    pressure balance valve leak

  2. There are two types of valves. Choose a or b below depending on your series

    1. 1300/1400 Series: Remove handle.

    2. 1700/1800 Series: Remove temperature knob, cover and handle.

  3. Twist and pull sleeve to remove it.

  4. Unscrew brass bonnet nut.

  5. Remove cartridge.

  6. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits.

NOTE: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

Helpful Hints:

  1. Before removing valve cartridge assembly for any maintenance, be sure to note the position of the stop on the cap. The valve cartridge assembly must always be put back in the same position. For normal installations, the stop on the cap will face the left.

    BE SAFE! After you have finished the installation, turn on valve to make sure COLD WATER FLOWS FIRST.

  2. To remove valve cartridge from body, shut off water supplies and remove handle and bonnet nut. Do not pry the valve cartridge out of the body with a screwdriver. Place handle on stem and rotate counterclockwise approximately 1/4 turn after the stop has been contacted. Lift valve cartridge out of body.

  3. To remove seats and springs, remove valve cartridge. Separate cap assembly from the housing assembly by rotating the cap assembly counterclockwise 90 degrees. Separate cap and housing assemblies. Remove seats and springs and replace. Place the largest diameter of the spring into the seat pocket first and then press the tapered end of the seal over the spring. Reassemble valve cartridge and replace in body following instructions given in 1 above.

  4. If the water in your area has lime, rust, sand or other contaminants in it, your pressure balance valve will require periodic inspection. The frequency of the inspection will depend on the amount of contaminants in the water. To inspect valve cartridge remove it and follow the steps in note 1 above. Turn the valve to the full mix position and shake the cartridge vigorously. If there is a rattling sound, the unit is functional and can be reinstalled following instructions given in note 1 above. If there is no rattle,replace the housing assembly (RP19805).

I don't want to change my plumbing. What kind of shower can I get?

If you don’t want to modify any of your plumbing, you can get a standard shower, which you can customize with by simply choosing your own configuration options. You can also get a jetted shower, which can give you that spa-like experience without requiring a major overhaul of your entire bathroom.

 

See Your Shower Experience for more information on the options available.

What is a custom shower?

With a custom shower from Delta, you can customize to your heart’s content and create the shower of your dreams. This is your opportunity to get everything just the way you imagined it. You can pick the combination of shower heads, body sprays and hand showers that will work best for you and create the ultimate custom shower experience.

 

See Your Showering Experience for more information.

What is a jetted shower?

Delta’s Jetted Shower™ is the only semi-custom shower in the industry. It features a shower head and two spray jets with a wide, revitalizing, yet relaxing spray. You can add functionality by selecting the Jetted Shower XO (eXtra Outlet) and choosing an additional shower head, In2ition® Shower, XO Jet Module™ or hand shower.

 

See Your Shower Experience for more information on your options.

My 1300/1400 Series Monitor is leaking out of the shower head or spout. What do I need?

You need a new cartridge assembly, part number RP19804. You may notice that the new one will be blue and white while yours may be white. This is just a change in manufacturing which will not affect your ability to use it.For instructions on how to replace the cartridge assembly, watch this how to video.

1300 1400 series monitor leak

What do I do about water dripping from the spout of my two-handle (or three-handle) tub/shower faucet?

First, we need to find out if the hot or cold valve is causing the leak. Let's begin by troubleshooting with the hot valve:

  1. Shut off the hot water supply. If you can't find the shut-off for your tub/shower valve, shut off the water to your house by using your water shut-off valve.
  2. Remove the faucet handle. To do this, depending on your handle type, you will need a Phillips screwdriver or an Allen wrench.
  3. Remove the chrome bonnet nut using an adjusting wrench.
  4. Remove stem extender.
  5. Remove stem assembly by pulling straight out.
  6. Remove the extender and stem assembly.
  7. Remove the seats and springs.
  8. Examine them for wear or debris and wipe out any debris in the depression where the seats and springs sit in the valve body.
  9. Replace the seats and springs. (Delta Genuine Part RP4993 -€“ two sets per package).
  10. Reassemble the faucet to see if the drip has stopped.

If the drip persists, repeat the above steps on the cold valve.

If you've replaced the seats and springs and the problem continues, replace both stem assemblies (Delta Genuine Part RP1740 - one stem assembly per package).

If all of the above has not fixed your leak, and your valve is more than 10 or 15 years old, it is possible that the actual faucet body may have developed a leak. If so, you will need to replace your tub/shower valve with a new one.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do about water flowing from my diverter tub spout while it is in the shower mode?

It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter located in the tub spout. This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Delta tub spout.

To locate a local source for Delta tub spouts, contact licensed professional plumbing contractor or Delta showroom, or call 1-800-345-DELTA (3358), or e-mail us for assistance.

Note: Consumer safety is our number one concern. If you do not have experience with plumbing repairs, we recommend that you contact a licensed plumber for tub/shower repairs.

What do I do if my single lever tub or shower leaks under the handle?

If this is a non-pressure balance tub or shower:

On a single handle tub or shower, you need to tighten the adjusting ring or replace the cam and packing.

  1. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  2. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

If leak persists, you may need to replace the cam and packing using Delta Genuine Parts.

  1. Shut off water supply.

  2. Cover drain opening so parts don't fall into it.

  3. If you have a lever handle with a red and blue hot/cold button, pry it off to expose the set screw. Loosen the set screw with an Allen wrench and remove the handle. If you have a knob handle, pry off the handle button, remove the screw and lift off the handle.

  4. Unscrew the cap counterclockwise and lift off. If the cap is too difficult to unscrew by hand, loosen the gray or white adjusting ring in the cap and try again. If it is still too difficult to remove by hand, place a crescent wrench at the top of it and turn counterclockwise. To avoid damaging the faucet finish, you may want to place a jar opener gripper between the cap and wrench or a heavy cloth such as a towel between the cap and wrench.

    CAUTION: IF YOU NOTICE THE CAM TURNING ALSO, QUIT TURNING IMMEDIATELY AND CALL A PLUMBER.

  5. Remove cam, packing and ball by lifting up on ball stem.

  6. Place replacement packing and cam over stem of ball and engage tab on cam with slot in body. Push down.

  7. Partially unscrew adjusting ring and then place cap over ball stem and hand tighten onto body, while pushing down on cam to keep cam's tab engaged with slot in body.

  8. Tighten the adjusting ring until no water leaks around the stem when the faucet is in the full on hot and cold mixed position and pressure is exerted down on the handle.

  9. Loosening and tightening the adjusting ring also controls how hard or easy the handle is to use. Over tightening of the adjusting ring can cause premature wear of the seal surfaces necessitating frequent repairs.

Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There can be one of several reasons for this:

  1. The valve could be upside down
  2. The length from the valve to the tub spout is outside of the 8" to 18" rule
  3. There is more than one 90-degree angle
  4. Something other than copper or galvanized pipe was used going to the spout
  5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the shower head. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.
If none of these help, you may need to call a plumber.  After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

Customer Q & A

(74 Questions : 80 Answers)

Product Q&A

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What is the best way to loosen up bonnet nut ,I'm sure has calcium deposits around treads, I do not want to damage treads
Topics: Care/Maintenance
Gender: Male
Project Type: Replacement
Ownership: 2-5 years
Skill Level: Intermediate
5 days ago
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Rich
Orland
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Answer: 
Hi Rich, Thank you for your question. We recommend soaking a towel in a 50/50 solution of vinegar and water and wrapping the towel around the bonnet nut. Let soak overnight if possible. The solution should work its way into the connection and help break up the mineral deposits.
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Dave
Skill Level: Advanced
4 days ago
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i have the old rough in. I bought a 17 series but the valve didnt fit. The blue bottom prongs on my current valve are farther apart then on the new valve for the faucet i purchased. So I was going to exchange for that 14 series but I want to make sure it fits my valve first.
Will the T14255 fit the rp19804?
Topics: Purchase
Age: 55 to 64
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 week, 2 days ago
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ruth
louisiana
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Answer: 
Hi Ruth, Thank you for your question. The T14255-RBLHP will fit your existing rough in valve that uses the RP19804 cartridge. The new trim will ship with a new RP46074 cartridge, this cartridge will not fit your existing rough. You will have to continue to use your existing cartridge or order a new RP19804.
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Dave
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1 week ago
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I cannot find any newer models with the shower diverter in the actual temp/pressure control handle section. Is there a way to change the model I have without changing the actual plumbing? Can I just plug the diverter and install a model with the diverter in the faucet? I would prefer to stay with this style but cannot find any direct replacement.
Topics: Purchase
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Advanced
2 weeks, 2 days ago
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Bob
Forest City, PA 18421, USA
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Answer: 
Hi Bob, Thank you for your question. You can change out your faucet trim and not change the plumbing in the wall. You will want to order any of our T13 or T14 series trims in the (RB) venetian bronze finish that have a tub spout diverter, and the RP2865 plug for the push button diverter. The new trim will ship with a new cartridge. This cartridge will not fit your existing plumbing, you will have to continue to use your existing cartridge or replace it with a new RP19804.
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Dave
Skill Level: Advanced
2 weeks ago
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WHAT KIND OF CONNECTORS IS USED WITH THE R10000-MFWS ROUGH IN VALVE?

1/2" PEX WILL NOT FIT
Topics: Assembly
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: < 1 year
Skill Level: Beginner
3 weeks, 2 days ago
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MIKE
Tennessee, USA
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Answer: 
Hi Mike, Thank you for your question. The R10000-MFWS is made to connect to the cold expansion pex tubing (like the Wirsbo brand), not the type that is connected with the crimp ring system of joining. The R10000-PXWS is the model that takes the regular pex connection.
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Dave
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3 weeks ago
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Universal adapter does not fit

I purchased a T17294-RB-I kit to replace my existing Delta fixture in the shower, but the valve adapter assembly does not fit. This is listed as a universal valve but apparently Delta parts don't fit Delta parts. What do I need to do to get the correct adapter?
Topics: Assembly
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Advanced
3 weeks, 3 days ago
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dgbfire
Colorado
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Answer: 
Hi dgbfire, Thank you for your question. The model T17294-RB-I is a 17 series shower trim only. The R10000 multichoice universal rough in valve is sold separately. Once the R10000 is installed, all of the Delta T13/14, and T17 series trims will fit this valve. The trims themselves and the cartridge that ships with them are not universal fit. The T17294-RB-I trim will fit the R10000 or an older 1700 series (with temperature and volume control) rough in, but the new cartridge will not fit the older rough in. You would have to continue to use the old cartridge. You cannot adapt a new 17 series trim to an older 1300/1400 series faucet that is a single handle faucet with only temperature control.
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Dave
Skill Level: Advanced
3 weeks ago
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Topics: Features
3 weeks, 4 days ago
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Effi
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Answer: 
Hi Effi, Thank you for your question. The hand shower mount on the model 55083 adjustable wall bar is not fixed, it can be angled approximately 45 degrees.
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Dave
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3 weeks, 4 days ago
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when the water is turned on, the water comes directly out of the shower head and from around the diverter button.
Topics: Care/Maintenance
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Beginner
3 weeks, 6 days ago
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duane cole
Knoxville, TN, USA
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Answer: 
Hi Duane, We are sorry that you are experiencing a problem with your faucet. It sounds like the push button diverter needs to be replaced. The part number to order the diverter is RP5649, it is available in chrome, brushed nickel(BN), brilliance polished brass(PB), and venetian bronze(RB).
http://www.deltafaucet.com/repairpa...
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Dave
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3 weeks, 5 days ago
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Topics: Performance
Age: 55 to 64
Gender: Female
Project Type: Replacement
Skill Level: Intermediate
4 weeks, 2 days ago
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Priscilla
Muncie, IN, USA
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Answer: 
Hi Priscilla, Thank you for your question. We do not recommend a specific shower arm length for a rain can showerhead. We offer 3" U4996, 6" RP61058 and 9" U4999 ceiling mount shower arms and flanges that will all work in your application.
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Dave
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3 weeks, 6 days ago
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Topics: remodel shower trim
Age: 45 to 54
Gender: Male
Project Type: Replacement
Ownership: 10+ years
Skill Level: Intermediate
1 month, 3 weeks ago
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Ajf
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Answer: 
Hi Ajf, Thank you for your question. The RP29827 shower renovation cover plate is available in chrome, brilliance polished brass, venetian bronze, and brilliance stainless finishes. This plate is made to go around the single handle faucet escutcheon and cover the holes from a 2 handle installation.
http://www.deltafaucet.com/parts/de...
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Dave
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1 month, 3 weeks ago
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Less hot water pressure than cold. Can diverter be adjusted?

Topics: Care/Maintenance
Age: 55 to 64
Gender: Female
Project Type: New
Ownership: < 1 year
Skill Level: Beginner
1 month, 4 weeks ago
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kathy egan
Philadelphia, PA, USA
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Answer: 
Hi Kathy, Thank you for your question. If you always have large differences between hot/cold water pressures, then the faucet will only allow the minimum amount of pressure through. If you have a hot water supply of 25 pounds per square inch and a cold water supply of 60 pounds per square inch then the faucet will always operate at 25 pounds per square inch. There is no adjustment on the faucet that will change the pressure.
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Dave
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1 month, 4 weeks ago
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