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Toilets - General
No, do not directly drop any cleaning tablet or liquid into the toilet tank. Products containing chlorine or chlorine-related products can seriously damage fittings in the tank if they come in direct contact with these chemicals, which can cause leakage and property damage. Delta Faucet Company shall not be responsible or liable for any tank fitting failure or damage caused by the use of in-tank bowl cleaners.
Chair height refers to the distance from the floor to the top of the toilet seat. An ADA-compliant toilet seat must be between 17 inches (minimum) and 19 inches (maximum) above the finished floor. Delta toilets are ADA-compliant to make sitting down and standing back up easier.
The WaterSense program is a voluntary partnership program sponsored by the Environmental Protection Agency (EPA) that is designed to encourage water efficiency in the U.S. through the use of a special label on consumer products. In order to carry the WaterSense label, a toilet must use 1.28 gallons or less per flush and remove at least 350 grams of waste as measured by third-party testing. The purpose of WaterSense labeling is to make it easy for consumers to identify products that save water yet do not require a lifestyle change. Delta toilets are WaterSense labeled.
Chinaware parts of the Delta® toilet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the toilet was first installed or, for commercial users, for five (5) years from the date of purchase.
Mechanical parts of the Delta® toilet are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1 year from the date of purchase or, for commercial users, for one (1) year from the date of purchase.
Electronic Parts and Batteries (if applicable)
Electronic parts (other than batteries), if any, of this Delta® toilet are warranted to the original consumer purchaser to be free from defects in material and workmanship for five (5) years from the date of purchase or, for commercial users, for one (1) year from the date of purchase. No warranty is provided on batteries.
Toilet seats of the Delta® toilet are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of purchase. Toilet seats of the Delta® toilet are not designed or intended for commercial use; therefore, no warranty is given on the toilet seat if used for commercial purposes.
Delta Faucet Company will replace, FREE OF CHARGE, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.
Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta® replacement parts.
Replacement parts may be obtained by calling the number below or by writing to:
In the United States and Mexico:
Delta Faucet Company
55 E. 111th Street
Indianapolis, IN 46280
1 855 345-1345
Masco Canada Limited, Plumbing Group
Technical Service Centre
350 South Edgeware Road
St. Thomas, Ontario, Canada N5P 4L1
1 855 345-1345
Proof of purchase (original sales receipt) from the original purchaser must be made available to Delta Faucet Company for all warranty claims unless the purchaser has registered the product with Delta Faucet Company. This warranty applies only to Delta® toilets installed in the United States of America, Canada and Mexico.
DO NOT USE IN-TANK BOWL CLEANERS. Products containing chlorine or chlorine-related products can seriously damage fittings in the tank, which can cause leakage and property damage. Delta Faucet Company shall not be responsible or liable for any tank fitting failure or damage caused by the use of in-tank bowl cleaners.
Limitation of Liability. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR OR REPLACE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. DELTA FAUCET COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE TOILET RESULTING FROM MISUSE, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you.
Implied Warranties. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you special legal rights, and you may also have other rights which vary from state/province to state/province.
This is Delta Faucet Company's exclusive written warranty and the warranty is not transferable.
If you have any questions or concerns regarding technical support, installation or our warranty, please call, mail or email us as provided above or visit our website at www.deltatoilet.com.
Delta toilets are sold with tank lever handles, fill valves, flappers and seats. Some components are standard while others are unique to Delta models. Because Delta toilets are engineered to meet existing standards, we recommend using only genuine Delta replacement parts.
Customer Q & A
Ask your questions. Share your answers.
Thank you for your question about your toilet. The model number should be listed on the underside of the toilet tank lid on a sticker.
Thank you for your question. I apologize for the issue that you are experiencing. To ensure the proper part is identified for repair, please contact our toll-free Home Owner/Warranty department at 855-345-1345..
When the flapper is actuated it is designed to dose 1.28 gallons of water into the toilet bowl and rim. There is more than 1.28 gallons in the tank and the flapper is designed with a calibrated hole so that after initial activation (it is expected that a handle will be held down for 1 second, which is the standard test carried out to national plumbing standards) it sinks in the time necessary to deliver this amount of water. Water remains above the flapper after the cycle. This is correct use of the toilet.
You might also check the chain length. If it is too long or too short, it could affect your flush.
Just bought the house last Fall, renovated all 3 bathrooms, kitchen.
I am so sorry for the inconvenience you are experiencing. We recommend using a plunger with a flange on the end to better fit the contour of the toilet.