Frequently Asked Questions

Warranty

Does the Delta Faucet Lifetime Limited Warranty cover faucet seats and springs?

The Delta Faucet Lifetime Limited Warranty covers seats and springs only if these have worn prematurely. For an average household with good water quality, these faucet components should last at least five years.

Does the Delta Faucet Lifetime Limited Warranty cover my plumber's labor charges to install the replacement part or replace my faucet?

No, labor charges are not included. The Delta Faucet Lifetime Limited Warranty covers only the replacement faucet or faucet parts.

My faucet is old. Is it covered by The Delta Faucet Lifetime Limited Warranty?

Not if it was manufactured before January 1, 1995. Delta introduced the Lifetime Limited Warranty January 1, 1995. Before that, there was a two-year warranty. The longer warranty coverage is a result of significant improvements in finish technology, manufacturing tolerances and new models designed to provide an extended faucet life.

What does my shower base warranty cover?

All parts and finishes of the Delta® shower base are warranted to the original consumer purchaser to be free from defects in material and workmanship for the time periods listed below.  This warranty is extensive in that it covers replacement of all defective parts and even finish, but these are the only two things that are covered.

What does the Lifetime Limited Warranty mean?

The Delta® Faucet Lifetime Limited Warranty is one of the most extensive in the industry. It covers manufacturer defects in faucet function as well as faucet finish, provided you are the original purchaser. Labor charges and/or damage incurred during installation, repair or replacement are excluded. Also excluded are repair parts resulting from normal wear and tear.

Our Lifetime Limited Warranty applies to Delta faucets manufactured after January 1, 1995.

This warranty applies to faucets for home use only. It excludes industrial, commercial and business use. Faucets used for these purposes are covered by a five-year limited warranty from date of purchase, with all other terms of the standard warranty applying.

Who do I contact if I have a warranty issue with my shower base?

Call 866.909.3845 - The Delta Help Line is available Monday - Friday, 8 am - 8 pm EST and Saturday 9 am - 6 pm EST

OR

email CustomerService@deltafaucet.com

With a Lifetime Limited Warranty, do I receive a new faucet with my warranty claim?

Delta will replace your faucet with a new faucet if it is still under warranty and it can't be repaired with replacement parts. Our warranty covers replacement of any defective parts whether function or finish is the issue. If your faucet can be repaired with parts, then parts will be sent to you at no charge.

Customer Q & A

(8 Questions : 8 Answers)

Product Q&A

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how to tell which is leaking hot or cold?

Customer has a 4"cc victorian faucet and said it is leaking. How do you tell if it is the hot or cold cartridge that needs to be replaced?
2 months, 4 weeks ago
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shellie
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Answer: 
Hi Shellie, Thank you for your question. To determine whether the hot or cold side is leaking shut off the hot water stop underneath the sink. If the leak stops you know it the hot side is the issue. If the faucet continues to drip then the cold water side needs the repair.
Thanks,
Dave
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2 months, 4 weeks ago
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Is the oil-rubbed bronze finish warranted?

With some of the chemicals and the hardness of water...is the finish warranted for the oil-rubbed bronze. Can any of the products on the market "non-abrasive" for hard water spots be used? Will it damage the finish?
Topics: Warranty
Age: 55 to 64
Gender: Female
3 months, 4 weeks ago
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Linda
Illinois
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Answer: 
Hi Linda, Thank you for your question. The finish is warrantied if you follow these cleaning recommendations.
Always blot dry any water from faucet surface. Allowing water to evaporate on the surface can lead to build up of mineral deposits. Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make certain that you rinse thoroughly with water afterward.

If additional cleaning is required, all of our finishes may be cleaned with the following household cleaners: Formula 409® Antibacterial All Purpose Cleaner, Fantastik® All Purpose Cleaner, or Windex® Original Glass Cleaner, when used according to the manufacturers' instructions for use.

Avoid using the following which can damage your finish:

Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner.
Avoid products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
Avoid harsh abrasives or polishes
Avoid bleach-based cleaners
Thanks,
Dave

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3 months, 4 weeks ago
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do i have to register my product to be covered by the warranty

Topics: Warranty
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: < 1 year
Skill Level: Intermediate
9 months ago
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none
Trinity, Al
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Answer: 
Hi None,
Thank you for your question. It is not necessary to register your product to be covered by the warranty. The warranty applies to the original owner.
Thanks,
Dave
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9 months ago
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1 year, 3 months ago
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fonzie
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Answer: 
Thank you for your question. There were two types of Monitor series Delta Faucets, the 1300/1400 series and the 1700 series. The 1300/1400 series had a single knob that only controlled temperature and the 1700 series had two that sat on top of each other, one controlling temperature and one controlling volume.

Once you detrermine which series you have, you will need to pick a trim staying within that series and you will need to keep your old catridge. The catridge that comes with your new trim will not fit your old valve.
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1 year, 3 months ago
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Topics: Warranty, Performance
1 year, 3 months ago
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Kathryn
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Answer: 
Thank you for your question. Delta Faucet Venetian Bronze is an organic finish. Depending on what is used to clean it or what comes in contact with it, it could possilby change color.
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1 year, 3 months ago
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Indianapolis, IN, USA
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bathtub spigots

plumbing supplier says i got to order it from delta. i cant find them . i only see pictures of faucets. i have typed in spigots 3 times
Topics: Features, parts
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: 2-5 years
Skill Level: Intermediate
1 year, 5 months ago
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joe
Fort Worth, TX, USA
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Answer: 
Thank you for your question. To find the actual tub spout, you will need to search under the bath collection and then drill down to the parts page. On the parts page, you will find the number for the tub spout.
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1 year, 5 months ago
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spigot from delta. i dont know model # but any antiique bronze is ok. i cant find your spigots
Topics: parts
Age: 55 to 64
Gender: Male
Project Type: New
Ownership: 2-5 years
Skill Level: Intermediate
1 year, 5 months ago
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joe
Fort Worth, TX, USA
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Answer: 
Thank you for your question. I do apologize that you are having an issue with your faucet. However, we no longer manufacture any faucet with the Antique Brass finish.
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1 year, 5 months ago
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Can a faucet's finish be changed?

I know that trim can be changed on a shower controller without changing the manifold, and a shower head can be simply unscrewed to exchange it with a new one, but can a spigot for a tub and its handles be changed without changing the inner workings if the client wants to get rid of the shiny brass and go with brushed nickel?
Topics: upgrading
Age: 55 to 64
Gender: Male
Project Type: Replacement
Ownership: 6-10 years
Skill Level: Advanced
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1 year, 6 months ago
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JustCurious
Chicago, IL, USA
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Answer: 
Thank you for your question. Based on the your picture, it looks like you have a model 2710. There is an anti-swivel pin underneath the spout that if it was installed, you will only be able to replace it with the T2710 in the Chrome finish. If this pin was not installed, then you can replace your trim with any of our roman tub faucets in the Stainless Steel finish.
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1 year, 6 months ago
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