Rated 5 out of 5 by psdingbat Unexpected customer Service
It never occurred to me to check my warranty. I was having a problem with a five year old faucet and went looking for a new one. I have a large double sink and needed a long faucet. I could only find standard length faucets. I went on Delta's website and described my problem. I was only asking if there was a way to prevent the problem from reoccurring after I had corrected it. The Delta agent told me that the problem was not common and my faucet was under warranty. My old faucet had been discontinued but they sent me the new model which does not require assembly of parts. It was easier to install the new model than it was to remove the old model. Thank you Delta for excellent customer service. I am very pleased with my new faucet
May 27, 2014
Rated 3 out of 5 by Angel Disappointed in the quality and the product. Wouldn't purchase again.
We had this faucet installed by a professional January 2014. Purchased it because of the design - low profile as our kitchen opens out into the great room and casual dining area so didn't want a large profile. The faucet worked fine up until recent, the pullout sprayer sticks so you almost have to tug on it to get it out, the hose kinks easily and stops the water flow, and now every time you move the faucet from one sink to the other it makes a grinding noise. We have had to have the plumber come out work on it due to dripping issues. Highly disappointing. All of our other faucets in our home are Delta and the only thing we have had to do to them is replace a part that stops the dripping and they still look brand new. Not sure what went wrong in the kitchen.
July 21, 2015
Rated 4 out of 5 by Lockout Product meet my needs
I purchased this faucet and have been pretty satisfied. The swivel tightened up and I called Delta customer service and they walked me thru the product ID and sent new gaskets without much hassle. I didn't have receipt or box but they send parts N/C.
Thank You for standing behind your product
March 3, 2015
Rated 2 out of 5 by BarryD The Delta faucet this replaced was a much better faucet.
This Delta faucet replaced the new home Delta faucet of same design that was 12 years old. The finish on the new faucet spout is inconsistent and spots easily. The hose for the pull out spout readily kinks and stops water flow; this really inhibits the convenience of the pull out spout feature; often requires two hands to perform desired task; old faucet hose did not kink. The escutcheon of the new "replacement" market faucet has a smaller footprint than the "new home" faucet it replaced; thus the marring on the sink from previous Delta escutcheon is visible since new faucet installed. Overall, quite disappointed.
November 28, 2014
Rated 5 out of 5 by malernnj Replacement of Product
The BEST Customer Service, I have ever received from any company. Replacement was hassle free and they stood by their product!
August 31, 2013
Rated 2 out of 5 by LarryC After 3 weeks already difficult to shut off
I've had this unit installed for just three weeks (by a professional plumber) and already am experiencing difficulty completely shutting the water off. I have to precisely center the handle and push down all the way (sometimes putting pressure on it more than once) to get the water to stop leaking. Over time, I can only see this getting worse. This shouldn't happen with a brand new faucet! Also, the water flow is disappointing compared to the 7 year-old Delta faucet I replaced. Takes a lot longer to get my dishes washed now. I don't believe this was a good investment.
April 23, 2015
Rated 2 out of 5 by WillinIowa okay for a little while
We had this faucet in our old house and loved it. It seemed rock solid. So when we moved to a new house that needed a new sink and faucet we went straight for what we knew and loved. Upon installation it seemed cheaper - it wasn't as steady and solid and just didn't quite feel the same, but it worked fine and still looked great. Fast forward three years and now it's virtually impossible to get the water to stop; it takes a lot of very fine tuning to finally shut the water off and it's getting worse, fast. I'm afraid we'll be resorting to the shut-off valves under the sink soon. Does Delta just not make 'em like they used too? I'm pretty frustrated that a company with a reputation like Delta would make something that seems like it's only got a usable life of 3 years.
December 30, 2014
Rated 4 out of 5 by WXNole Decent Faucet
I do like the way it looks and the concept of the integrated pull-out sprayer with just a button to push to access it. However, I find the water flow with the sprayer to be pretty weak (though, maybe that's an issue with my home's water pressure). The valve that shuts off/turns on the water failed after only a few months, but Delta replaced the part for free with free overnight shipping. Excellent customer service!
Overall, I wished I would have paid a little more and gotten a higher-end Delta model.
March 3, 2014