Trinsic Single Handle Pull-Down Kitchen Faucet Featuring Touch2O® Technology
Compromised by an Expensive Non-functioning "Touch" Feature
This review is of a Delta Faucet 9159T-AR-DST Trinsic Single Handle Pull-Down Kitchen Faucet Featuring Touch2O Technology, Arctic Stainless installed in March 2014. Even after a five hour installation attempt by a licensed plumber, carefully following the included instructions, avoiding any metal-to-metal or electric component overlap, and installing an under sink insulation barrier, plus a service call directly to DELTA seeking advice, we are still without the ability to use this faucet's touted "touch" feature. The problem appears to revolve around an inability to ground the solenoid electronics so that a touch activates the ON / OFF function. Our white-porcelain-over-cast-iron-sink set into a thick granite countertop complicated the installation process, necessitating the need to cut the hard plastic insulation piece to fit. When battery operated, the solenoid allows the water to turn on and off; however, the ability to operate the faucet by touch remains inoperable. Furthermore, the battery connection itself remains intermittent, easily interrupted whenever wires attached to the solenoid pack are jostled. These both appear to be design issues that need to be addressed. Until they are, if your installation involves anything but the most common kind of sink (preferably not made of metal), I would avoid spending the extra for the "touch" feature. If you do decide to go ahead anyway, find a plumber who has installed one with this feature before to assure your best chance for success. The faucet itself looks great; however, we have invested hundreds of dollars for a non-functioning feature and an unnecessarily complicated installation process that seriously mitigates our appreciation of its attractive design.
March 22, 2014
This faucet has some nice features that make it very desirable.
It's nice not to have to do anything more than to touch it to turn it on when you have dirty or sticky hands as well as turn it off during a cooking project. The turning radius is also a nice feature. There are a few cons however that could be improved. It must be installed EXACTLY AND PRECISELY to make it work properly and at times it will turn off unexpectedly.
Overall it is a good product that is desirable, stylish as well as funtional.
June 13, 2012
worked fine the first week, hasn't worked properly since
February 18, 2013
Turns on and off as it it has a mind of it's own. Walking around turns it on and off.
June 11, 2013
Product Looks Great...Touch feature worked for 3 days
Product looks great BUT after 3 days the touch quit working. Many great looking faucets out there for less money but paid higher specifically for the touch.
July 11, 2013
Once we saw this faucet in stores we knew it was the one we wanted in our new house. It is a little pricey for the features but had it over a year and still performing well. We had nothing buy issues with it in the beginning, seems like it was possessed, turning off and on at random times. After talking with delta support we realized the faucet was not isolated from the granite counter top and syngranite sink. Delta promptly sent out a new part and the home builder installed it. When the plumber came to install the isolator he actually broke the touch faucet wire at the base, which is my only complaint. It is a very finicky wire with very little room for error. I am now working with Delta to get a new base for the faucet. Overall nice build quality in the handle and inter working and looks great, they could use some help in the electronics department though, all in time I guess.
November 7, 2013
Installed Y'day and Touch system does not work from today.
Installed the product Y'day. It was easy installation. followed the instructions carefully and all worked. When I got up this morning the faucet is not working. disappointed..waiting to contact the Deltafaucet customer service....
March 9, 2014
THIS PRODUCT IS VERY USER FRIENDLY
This faucet saves time and the added convenience and avoiding cross contamination in the kitchen is awesome. My wife tells me every day how much she loves this faucet.
July 6, 2012