Rated 2 out of 5 by bcspring01 Frustrating
We bought and installed this about a year ago. For the first several months it worked perfectly...then the issues. Coming on by itself, not coming on when tapped, etc. Very disappointed with this product. We researched faucets forever and were convinced we made the right choice. After saving for twol years to re-do our kitchen and splurging for the touch control, I feel foolish and wish I stayed with a traditional faucet. As a military family, we've moved a lot and completed many renovations over the years and we've always used Delta products (faucets, etc) and this is the by far the worst experience we've had.
November 4, 2013
Rated 1 out of 5 by Kathy Less than a year in, we're replacing it
Our contractor installed the Touch as part of a full kitchen remodel last year. I really wanted the Touch technology as it makes complete sense to keep meat or diaper germs off the handle when washing hands.
One big flaw is that when the battery dies, the faucet literally won't work - no water. At least you should be able to turn water on and off mechanically even with the battery dead.
More annoying is that, even with a fresh battery, the touch works inconsistently - we sometimes had to touch two or three times to get the water on. My kids interpreted this as a need to bang on the faucet to get it to turn on...which of course loosened the touch connection in the housing and made it worse.
In short, not worth it unless you are OK with being unnecessarily precious with your kitchen faucet - aka, impractical for locations with small kids or heavy faucet usage.
We've asked our contractor to replace with standard Delta faucet in same style and finish.
June 25, 2013
Rated 5 out of 5 by Grammy Awesome.. would recommend Love the H20
As we are empty nesters and my husband is not a bells and whistles person, I really hesitated to purchase this faucet. It is something with a house full of kids I would have purchased in a "jiffy" but since I don't cook as much anymore, I was hesitant to spend the extra money. My 24 year old, with NO experience, installed it in about 45 minutes#tops#. It took longer to figure out how to get the old one out, collect tools and clean up than it did to install the new one. Total time was under 2 hours. STRONG SUGGESTION: watch the install video first and then watch and pause it as you are installing it. The video is excellent, not sure I could say that about the paper instructions. It has been about 3 weeks now and I absolutely love it and highly recommend it. Because of the solenoid there is a so slight delay in turning off and you have a tendency at first to touch it again, which turns it back on, but I was past that the first day. To answer some of the questions you may have: 1) if it is on spray when you turn it off, it turns back on as spray to get it back to stream, you have to push the button 2) the higher flow button is wonderful and I recommend to Delta to add it to more faucets. To get it off of the higher flow, you have to change it to spray rather than just push the button again #Delta please correct me if I am wrong# and it would be more convenient to just be able to take it from higher flow stream back to lower spray stream. 3) I have a country house and was concerned about the design and size but they fit very well. I did buy the bronze. 4) I do not know yet about the battery life, but replacing them is not a big deal. Just make sure your battery pack is reachable. We just set ours on a empty jar in the back of the sink. Granted, yes, we will have to sit on the floor to change them, but who doesn’t need a little exercise. Hope this is helpful.
August 18, 2012
Rated 2 out of 5 by SpeckledCat Stopped working properly
At first the Model 9192T-DST worked well and was a great convenience during meal prep and clean up. We loved using it.
After about a year it has stopped working properly. Water flow is very restricted (slow) most of the time, and it's not as sensitive to the touch as it once was. Occasionally it runs normally, and a few times it started at a trickle and then increased to full flow while running. Replacing the batteries didn’t make any difference.
For those who complain about the faucet turning on by itself, the remedy is to keep the water shut off unless you're working in the kitchen. I learned this after my cat turned it on. I turn on the water when I first go into the kitchen, and then use the touch on-off as needed. When I'm completely finished with cooking and clean up, I just turn it off with the handle.
October 29, 2014
Rated 1 out of 5 by Skippylipper Same problem as everyone else. Disapointed
Touch2O worked great for 9 months. Now works intermittently or turns on by itself. Did all the possible fixes- Moved it away from metals, other electrical, even shielded the wires individually. Multiple battery changes. Nothing resolves it. Sounds like replacing the selonoid doesn't solve it either.
January 31, 2015
Rated 4 out of 5 by Julesey0 Great product, no instructions
PROS: I LOVE this faucet. Definitely should be a standard feature for cooking and keeping things clean & tidy, I don't have to touch it with soiled hands! Really enjoy the convenience of just touching it with my wrist/arm or a clean finger to turn it on.
CONS: Temp control takes some getting used to, not as easy as I'd like, but no faucet with this type of handle is, in my opinion.
One of the plastic parts broke on installation by a plumber. Not sure if it was cracked, or what, but had to travel to get the part, and have the plumber come back. $$
My strongest complaint, and a big one for me, no instructions on the use of the product! I had to go online as the manual has only installation instructions. Nothing specific as to using the flow button. Still don't really understand how the high flow buttons work even after visiting the website.
January 15, 2013
Rated 2 out of 5 by cat80 Happy at first ...now not so much
Our builder installed this faucet in our new home in Oct 11. It was fine until recently when we changed the batteries. Now it turns its self on and off with no one around, sometimes it doesn't turn on at all and other times have to touch it numerous times to get it to come on. Lights no longer come on since we changed the batteries. It is still under warranty....what is the fix Delta? Think you missed the mark on this one.
March 10, 2015
Rated 3 out of 5 by Buildinghomes Was Good, Now Stinks
We are home builders, and when we built a new home for ourselves 2 1/2 yrs ago, I decided I wanted the Addison Touch2O in my kitchen. I bought it through our plumbing supply house, not a cheap one from a big box store. For the last 6 months, sometimes it works, sometimes not. Sometimes it turns on correctly, but then won't shut off without manually closing the lever. Sometimes the touch won't turn it off or on, it must be used in manual mode. If I knew I was going to have so many problems with a faucet I use ALL THE TIME I would have bought a different brand. Ridiculous considering what I paid for it at contractor's price. I will probably end up replacing it with a different brand very soon, that's how angry I am that it doesn't work properly.
December 7, 2015