Rated 1 out of 5 by joeny Not happy with very expensive Faucet. Touch feature worked great for a month. Then it started to work inconsistently. Now, mostly not working.
Worked great for a month. Then it started to work inconsistently. Then stopped working completely. Changed batteries. Had no effect. Touch feature only worked on lower portion of faucet, not upper part which is most convenient place for touch feature to be useful. Then it started working again, don't know why. Now have discovered touch feature does not work when faucet is warm from hot water. Took video of cycling back and forth between cold and hot water and working and not working by touch feature on upper portion of faucet neck that swivels from side to side…..
March 23, 2014
Rated 3 out of 5 by ryan54321 Touch Feature Not Working
Just installed this yesterday. The most I ever got out of the solenoid was that the LED changed color in accordance with the water temperature. The touch feature never once worked. Watched a handful of youtubes and googled a bunch, tried all trouble shooting methods (new batteries, etc) and still was not successful.
While solenoid was engaged the water would shut off after 10 or fewer seconds, and would not be able to be turned back on. I was relegated to removing the solenoid and just using it in 100% manual mode. I love the faucet even in manual mode, but paid extra for the Touch functionality that is completely broken.
December 4, 2015
Rated 1 out of 5 by NDRIVER Frustration
I have had this product for just about one month. I really want to LOVE it but am having same problems as Blanca1 and Joeny. Changed batteries-did not help. Followed manual. Did not help. The faucet is possessed. Handle is on but tap will not work. Water just stops for no reason (under the 4 mins) I think? this happens when water is hot. I can't really tell. Comes on for 5 secs, stops. Comes on for 30 secs, stops. Now it just completely shuts down. For long periods of time (like 5 mins) Can't manually turn on. Can't tap turn on. no light. NOTHING. HELP! On top of it all, my son was doing dishes and ever so slightly knicked the spout with a knife which now has a huge gauge...which leads to be think it is made from very soft/poor material :(
September 2, 2015
Rated 5 out of 5 by fran318 The faucet works as promised and is very handy
Installation on top mounted sink that is not perfectly rectangular turned out to be an inconvenience. The insulation mount had to be cut because of a scallop designed Kohler sink. Other than that little problem the faucet is both attractive and functional.
April 21, 2013
Rated 5 out of 5 by StephG286 In LOVE!
Super easy to use and install and looks very sleek!
May 3, 2013
Rated 5 out of 5 by busydoc Product works well
I had this faucet installed when I replaced my kitchen sink and faucet. The faucet works very well but the plumber had difficulty with making the touch feature work because the instructions for installing the faucet were incorrect. Instead of advising the plumber on the importance of installing the plastic plate on the underside of the counter -- plate serves as an electric insulater -- the instructions were to discard the plate. This resulted in the solenoid getting shorted and he had to install a new solenoid and the plastic plate that he originally discarded. Both the solenoid design and the installation instructions can be improved. However, I must state the faucet now works as it should and I'm very satisfied with its performance and overall quality.
May 2, 2015
Rated 2 out of 5 by Keiffer Love the Faucet but not so much the Touch2O technology
I am very surprised with all the similar comments about the issues with the Touch2O technology that Delta hasn't issued a recall or made a public statement. Are you just going to address all of our issues independently? There's got to be a serious flaw somewhere and I would like to see you address it. I need a new solenoid. A better, more consistent solenoid please. I've sent an email to Customer Service so please help us all once and for all.
December 20, 2015
Rated 5 out of 5 by longmtnman Outstanding product!!
The Cassidy Touch2O faucet is the most user friendly item in our kitchen. The installation went without any issues and the faucet works exactly as described. I am amazed that the concept took so long to be made available for homeowners.
Time will tell if the solenoid valve (that works with the Touch2O to turn the water on and off) will last as well as I expect from a Delta product. The list price for the solenoid unit replacement is a King's ransom, so I'm hoping for a long product life.
Overall, our family loves the new faucet.
Great job Delta!!
January 27, 2014