Pilar Single Handle Pull-Down Kitchen Faucet with Touch2O® Technology and Soap Dispenser
Worst fears have come true
We installed this faucet in Dec. 2009. Other than needing to change the battery after 2 years have not had any problem, but now the solenoid stopped working. We've done everything the owners manual says to do and still no working faucet. Can't even get it to convert to manual mode. Now I don't have water in my kitchen. Local stores, including big name home improvement stores, DO NOT carry parts. When the solenoid stops working, it doesn't even respond to the manual override steps. We had a good 2.5 years but for the price we paid, we expected longer duration for the solenoid. If Delta can't satisfactorilly help us fix this, it's back to old fashioned manual faucets again. I guess it was too good to be true. Great when it works, but a disaster when it doesn't.
July 15, 2012
Great faucet & great support!
We did a whole house remodel in 2009 and one of my "presents" to myself was this faucet #saw the first commercial for it as we were discussing the kitchen and immediately wanted it#. It has been a godsend when needing to turn on the water with either extremely filthy hands or hands that were full. We've had a couple of issues with the solenoid#s# going bad #we just ordered our 2nd in 3 years# but Delta has been extremely helpful everytime I've called - from detailed instructions to quick service. We have changed the batteries twice #with the 1st solenoid replacement a new battery pack was sent replacing C cell with D cell batteries# and I would definately purchase another Delta Touch2O faucet in the future!
December 3, 2012
I purchased this product not only for its convenience but for the fact that I can turn on and off the flow of water using only the back of my hand or forearm. This was very important to my wife and I as we were always worried about cross-contamination when cleaning a turkey or chicken at the sink and using our hands to turn on and off the water, This product has eliminated that problem by letting us use the back of our hand or forearm
.I have been using this faucet since early 2010 and have never had a problem with it, never even having to change the batteries yet.
A great innovation!
June 13, 2012
Forget the handle
The technology is very simple and effective for in home use. As you become use to this a soft touch to turn it on and off you will laugh at sinks without the faucet. The Touch 2O has a nice design esthetically and has earned a place in our home as a required item. From the youngest to the oldest we all enjoy the change this product has brought into our lives. As you start to use the faucet you find yourself touching other faucets only to realize they have to be turned on and adjusted every time. Touch 2O is the only style of faucet we will put in our kitchen from now on.
June 16, 2012
Great faucet, when it works
My husband and I just bought our house 1 1/2 years ago. The very first thing we did was give the kitchen a makeover. I begged my husband to buy a Touch20 faucet because I use my hands a lot when cooking, so turning on the faucet with just a touch was sooo helpful!
Well, here we are, not even 2 years later and the touch feature has stopped working. The faucet still works manually (thankfully, since it seems a few other reviewers couldn't get it to work at all!), but for the amount of money this faucet costs, is outrageous that it would break this soon!
Judging from other reviews, the solenoid is probably what went bad, but that part costs over $200 to replace! For that price, I think I'd rather just buy a new faucet!
April 15, 2013
I renovated my kitchen 2 years ago, decided id splurge on the faucet. I did, what a treat this model has been and continues to be. Im in such a habit that everywhere I go, im touching every other faucet thinking its going to turn on by itself. Now, 3 family memebers have them, 3 of my reno clients have them. Its also a crowd pleaser at our BBQ's.
My concerns about new technology regarding kitchen faucets, well there gone!
A very happy Delta customer...
July 16, 2012
Love this faucet
I have preferred Moen faucets in the past but this Delta faucet has converted me and I am not disappointed. The quality is excellent! I bought this faucet when we decided to update our kitchen. I'm glad I did. The touch feature comes in very handy. I would definitely buy another one and would recommend it.
May 23, 2012
Delta faucet model 980t-sssd-dst
Bought the Delta faucet model 980t-sssd-dst and the faucet has not worked right from the beginning. We have put up with low water pressure from the solenoid for too long. I took the solenoid apart and cleaned the assembly and it worked for about a month. The faucet came on in the middle of the night. We have had to keep the faucet off until we are using it. Now I see you have to purchase the whole Solenoid assembly for $276. That my friend is a rip off. I will never purchase another Delta faucet such as this.
February 15, 2013