Rated 1 out of 5
by Christinet This product never worked. Interesting to see others have had same experience.
We bought this soap dispenser 3 years ago to go with the kitchen faucet we purchased at the same time for our brand new kitchen. We loved the look and still do. But... My husband just fixed the faucet, which has leaked for a few months now and finally wouldn't shut off at all. The soap dispenser never worked properly, and after trying various soaps, thinning the soap with water, etc., we too resorted to pulling the top off to wipe soap off the dispenser straw before finally just washing it all out and ignoring it. When my husband was able to successfully fix the faucet today I thought I might as well buy another soap dispenser that works. I can't believe this model is still being sold. I went back to Delta only because I want to try to match the brushed stainless of my faucet, but I've been very disappointed with the quality of both products.
March 7, 2015
Rated 1 out of 5 by laurabav extremely disappointed!
Do not recommend! I purchased to for my kitchen sinks when my house was built 4 years ago and have never been happy with this soap dispenser or faucet. It is very hard to pump and get the soap out. Now it doesn't work at all and we take the pump out and wipe our hands on the plastic to get soap on our hands!
The faucet pieces have been replaced twice as well. Not a good product.
July 8, 2013
Rated 1 out of 5 by flahed Similar issues as others
We built a home with 7 baths and used Delta products everywhere. I can honestly say we have been so pleased with everything, except this soap dispenser. The design is beautiful, but similar to other reviews on this site, the pump action is just not designed well. It gets "stuck" once pumped and takes a while to expand back up. Essentially you only get 1 pump out of it, unless you pull it back up (difficult to do with wet and soapy hands). My distributor recommended I speak with Delta about this as it is a known issue and judging by the similar reviews, I understand their comments. Look forward to working with Delta on this.
January 9, 2016
Rated 1 out of 5 by Bill2014 Very dissapointed - brand new soap dispenser does not work (hoping customer service can save the day) .
I see others are having the same problem I am, although ,maybe not quite as quickly.
I purchased this soap dispenser a few months ago and installed it along with a new granite countertop and new Delta faucet. But now after only two months it no longer sits flush with my countertop and does not anchor to the bottom housing piece securely (it spins around and is not pumping well, barely pumps at all).
I was hoping to find installation instruction manual online to see if I could troubleshoot, but cannot find this information.
At this point I am very disappointed in this product, and am hoping the customer service can help re-build my confidence in Delta.
Thanks, Bill in NY
March 23, 2014
Rated 2 out of 5 by Ianmason Poor quality at the moment
I hate to write bad reviews, but I purchased this dispenser along with the matching faucet and 4 other Delta lines in my newly built house. This has been the only thing I have had trouble with, so I feel bad to slam it. However, it stopped pumping well a few months after install (from a professional). Then I noticed it would spin a lot (ok by design I would expect that a bit), then the body of the dispenser started to come away from the base. I pushed it back in the best I could, now the soap comes from inside the dispenser and not the nozzle. Took it apart, it looks like the tube tore away from where it directs to the nozzle.
Overall not pleased with the dispenser, but all the other Delta products in the house have been excellent.
September 1, 2015
Rated 1 out of 5 by Bekkieann Will the replacement be better than my original?
Like others here, my soap dispenser has not worked properly since it was installed. It barely pumped a drop of soap at a time; the unit would spin around and not stay in place. It eventually broke and will no longer dispense soap at all. In looking to replace it, I was disappointed to read the reviews here indicating there are obviously design problems with the unit. Before I order the replacement, I wonder if Delta can assure me the design issues have been addressed and I can expect better performance from the replacement. Otherwise, i guess I'll just keep the original non-functioning unit as a decorative item on my countertop. By the way, I really love the faucet part of this set and would highly recommend it without the soap dispenser.
January 9, 2016
Rated 3 out of 5 by smlhomeowner Beautiful but spins around & does not pump smoothly
bought this with the faucet as a set. Love the faucet, it is beautiful, works great, the finish flawless and easy to clean. But the dispenser is horrible. Spins around on countertop and does not pump smoothly. But learned to live with it since I cannot leave a hole in my granite countertop. Tried reinstalling, clean the pump multiple times, but pump finally quit working. Got 8 years out of it but with irritation every time i use the dispenser. Judging from the reviews from the site, this problem has been known for a long time; I wish I had checked this site sooner.I am willing to buy a new one if the design problem has been solved. If not, please tell me what other model with exact same dimension can be a good replacement that will match the faucet which is still in great working condition.
August 17, 2015
Rated 1 out of 5 by Elizabeth52 Very poor design.
I bought this along with my faucet and water dispenser (which I love!) and it broke after about 3 years. Delta was very, very good about sending me a new one, for which I am very grateful. It is being installed right now. I had asked the store to beg Delta for a simpler designed dispenser, but they sent me the same one. The plumber and I were in complete agreement about the poor design. My question is: if this one breaks, do you just send the same one again?
December 19, 2013