Rated 1 out of 5 by MichaelH The soap dispenser's quality should match that of the faucet.
We purchased the Delta Deluca Single Handle Pull-Down Kitchen Faucet (Model #:19912-SSSD-DST) that came bundled with the RP50781 - Dispenser Assembly.
The faucet has been flawless, but the dispenser broke less than a year after we purchased it — and we take care of our appliances. It appears the the top snapped clean off the plastic base (leaving the screws still in place), which is frustrating as we didn't hit/drop/crack/impact anything.
I am a big fan of Delta and its faucets, but a broken soap dispenser has left our hands soiled.
September 20, 2014
Rated 1 out of 5 by JPLII Very unexpected cheap Delta product
Since becoming a home owner over 35 years ago I have used Delta facets in my baths and kitchens. The reason great quality and extremely long life. Not so true with the purchase of my last Delta kitchen set. The faucet is again what i expect from Delta but the soap dispenser is cheap plastic and I mean cheap. Came in with a piece scratched and fortunately a local supplier had a free replacement part for me from an open box. less than a year later it has failed again and the spout connection has broken in to several pieces again due to cheap plastic. Summary Delta you make great faucets please put the same Delta quality into the accessories. Would not recommend any of the soap dispensers if they are the cheap plastic stick with the metal types.
January 26, 2016
Rated 2 out of 5 by Marc Disappointed
When we remodeled our kitchen, naturally we put in a new sink and faucet. I told my wife that Delta was a good name brand and that we should give their product a try. The faucet is living up to what I told her... Good quality. Works great! The soap dispenser fell apart with in the first year! We have a dish washer and don't even use the soap dispenser all that much! The metal top is connected to a plastic mount on the pump, and just broke away. Really disappointed in this dispenser...
June 11, 2014
Rated 4 out of 5 by EdZ1 Soap dispenser stopped working
We bought the Pilar with touch technology as part of a kitchen remodel a little over a year ago. We have also remodeled a bathroom and have all Delta faucets and shower hardware. Happy with everything accept the soap dispenser. The plunger sticks and no soap comes out. I was hoping to find the plunger as a part so I could replace the existing one. Disappointed to find that it is only sold as a full replacement.
June 11, 2013
Rated 2 out of 5 by keithhenn Pay for what you get
I like the soap dispenser it wasn't all that expensive so the fact that it's plastic doesn't really bother me all that much.
The fact that it doesn't work is what bothers me after about a year when I press the dispenser down nothing comes out and I have to pull it back up in order to press it again.
Since it's drilled through my granite I'm stuck with it as a show piece that I can't use.
February 23, 2015
Rated 4 out of 5 by Bryan2014 Need replacement due to failure of pump - RP50781SS
We have had this now for 3 plus years and after experiencing a "slow down" in the pump it finally broke. Overall very happy with the unit. Hoping for a replacement to be sent... of course I should have known that CS is not open on a Sunday :# I plan to reach out to them on Monday if they don't reach out to me first.
Also have an additional question on the single handle faucet - it tends to turn because it will not stay tight against the granite! Is there a trick or component that will allow me to tighten so it will not turn #stay snug#. Afraid of over tightening and cracking the granite.
Will follow up with another review after speaking with CS.
April 27, 2014
Rated 1 out of 5 by RajP Poor Quality
The delta touch faucet is very nice, but the soap dispenser is made of very poor quality and the design is also not good. After using this moderately for a year - the plastic that holds the top piece in place broke. The soap dispenser should be designed to take this pressure on its head as its the only moving part and that being designed poorly is not that I expected.
June 1, 2014
Rated 2 out of 5 by MarkB Nice looking, but short-lived functionality
Our story is similar to others' here - we purchased the faucet set during a kitchen remodel and have enjoyed the faucet and the soap dispenser - but, given the price, we are disappointed that the dispenser has already quit doing the deed. A soap dispenser isn't exactly "high tech" or "high use" equipment.
May 30, 2013