Rated 4 out of 5 by Bryan2014 Need replacement due to failure of pump - RP50781SS
We have had this now for 3 plus years and after experiencing a "slow down" in the pump it finally broke. Overall very happy with the unit. Hoping for a replacement to be sent... of course I should have known that CS is not open on a Sunday :# I plan to reach out to them on Monday if they don't reach out to me first.
Also have an additional question on the single handle faucet - it tends to turn because it will not stay tight against the granite! Is there a trick or component that will allow me to tighten so it will not turn #stay snug#. Afraid of over tightening and cracking the granite.
Will follow up with another review after speaking with CS.
April 27, 2014
Rated 4 out of 5 by Themblues Good product
Along with many others, I received a unit that broke down. Mine lasted over 3 years. But people, come on, there is a lifetime warranty. A 5-minute call will get a new one on the way. This unit has served me well in the time it worked. The thing is 100% plastic, so I’m not expecting miracles. However, a company the size of Delta should test their products a bit better before shipping them. This is actually the 2nd item I’ve had to get replaced. However, it is a no-hassle replacement process. I’m surprised that so many people left poor comments without contacting Delta for a free replacement. Due to this hassle-free replacement process, I will continue to buy Delta products.
October 14, 2013
Rated 2 out of 5 by ChrisG Can't Believe They Made this of Plastic
We built a new home two years ago, and I got the Addison Touch2O faucet with this soap dispenser. Have had some minor problems with the faucet, but this soap dispenser has progressively worked worse since we've had it. I assumed when I ordered it, it would be made of metal. We are custom home builders, and I've been too lazy to go to the supply house and order something else. I had a Grohe at my last house, and it pumped with a light touch. It's irritating that the nozzle is so short too. If you want to pump soap into a pot it has to be held right up against the quartz countertop.
March 19, 2016
Rated 1 out of 5 by Wandaz The faucet is good the dispenser is bad
I purchased the Linden faucet which I love, and I got the soap dispenser too. I really didn't want the dispenser but it came with the faucet. I had the soap dispenser installed, and it worked great for about 7 months, and after that the darn thing snaps. I checked the dispenser top and it's just cheap plastic which snapped off, and the hose part just slide out. Trying to find a replacement part in a store is becoming impossible. Yah $40 is too much to pay for only the pump part, and then having to pay for shipping. <Sigh> major disappointed.
January 6, 2014
Rated 1 out of 5 by JPLII Very unexpected cheap Delta product
Since becoming a home owner over 35 years ago I have used Delta facets in my baths and kitchens. The reason great quality and extremely long life. Not so true with the purchase of my last Delta kitchen set. The faucet is again what i expect from Delta but the soap dispenser is cheap plastic and I mean cheap. Came in with a piece scratched and fortunately a local supplier had a free replacement part for me from an open box. less than a year later it has failed again and the spout connection has broken in to several pieces again due to cheap plastic. Summary Delta you make great faucets please put the same Delta quality into the accessories. Would not recommend any of the soap dispensers if they are the cheap plastic stick with the metal types.
January 26, 2016
Rated 1 out of 5 by MichaelH The soap dispenser's quality should match that of the faucet.
We purchased the Delta Deluca Single Handle Pull-Down Kitchen Faucet (Model #:19912-SSSD-DST) that came bundled with the RP50781 - Dispenser Assembly.
The faucet has been flawless, but the dispenser broke less than a year after we purchased it — and we take care of our appliances. It appears the the top snapped clean off the plastic base (leaving the screws still in place), which is frustrating as we didn't hit/drop/crack/impact anything.
I am a big fan of Delta and its faucets, but a broken soap dispenser has left our hands soiled.
September 20, 2014
Rated 1 out of 5 by MannyS Soap Dispenser (RP50781SS) has failed...
When we installed our granite counter top last year, we immediately chose a Delta faucet to complete the project. We loved the look and finish. Everything has been working fine except for the soap dispenser. It has completely stopped functioning. It no longer resets after pushing down on it. It's stuck in the down position. I attempted to clean it with no success. I've reluctantly had to resort to keeping a bottle of dish soap, on the counter, next to the sink. Something I no longer wanted to do after remodeling the kitchen. :(
June 14, 2014
Rated 2 out of 5 by Techlore Was never reliable and now has stopped working at all
We bought the Pilar faucet and soap dispenser when we replaced our kitchen sink and Moen faucet, which was leaking. We love the faucet but the soap dispenser has never worked well, it often required multiple hard pumps to get it to work and now it doesn't work at all. Like everyone, I'm looking to replace the pump by itself and have discovered I would need to pay nearly $60.00 to replace the whole unit, when all I need is the pump. Don't recommend this to anyone and would not buy the soap dispenser again.
July 5, 2013