Delta Soap/Lotion Dispenser
Along with many others, I received a unit that broke down. Mine lasted over 3 years. But people, come on, there is a lifetime warranty. A 5-minute call will get a new one on the way. This unit has served me well in the time it worked. The thing is 100% plastic, so I’m not expecting miracles. However, a company the size of Delta should test their products a bit better before shipping them. This is actually the 2nd item I’ve had to get replaced. However, it is a no-hassle replacement process. I’m surprised that so many people left poor comments without contacting Delta for a free replacement. Due to this hassle-free replacement process, I will continue to buy Delta products.
October 14, 2013
Spout too short
The spout needs to be lengthened. If the pot or dish is not placed directly against the side of the sink, soap is squirted on the side of the sink.
November 18, 2013
I bought the Pilar facet system with this soap pump. Similar to the other experiences posted, the top hand pump snapped off the base (no possibility to repair). It looks like two plastic posts attach to the hand, not very robust. It is unfortunate that the entire soap dispenser has to be replaced at over $50. On the positive side, I think (and hope) that this is covered by the Delta warranty.
August 18, 2013
Stopped working after 2 years
The soap pump dispenser worked great for the first couple of years before beginning to slow down on the amount of soap dispensed. Now it has stopped altogether. Ok, so I go to the box store the faucet set was purchased from. They don't sell replacement parts. Guess I'm out of luck......
April 22, 2013
It is not metel!
I was very surprise for Delta to have such nice soap dispenser that's described as Stainless Steel finish, but it is plastic (at least it feels plastic to me). Anyway, it works fine and matches my faucets. Hopefully, they honer their warranty when this breaks
March 4, 2013
Mine stopped working after a couple of months.
I thought maybe it was the soap. I changed to a clear fine liquid. It was always stuck and it finally stopped working. Not very pleased. I would not recommend it. My reason for purchasing the faucet was for the soap dispenser.
May 13, 2013
soap dispenser quit working
We bought this faucet/soap dispenser 1 year ago. LOVE the faucet but the soap dispenser quit working. I was excited to get the soap dispenser but not if it is going to cost 50+ dollars to replace it every year. Not Happy!!!
August 4, 2013
Recommended because of warranty
I have the Pillar Touch2O model with soap dispenser. The soap dispenser lasted for about a year and broke. It's got a nice outer look, but we felt it lacks in internal design and quality because it never responded well and we had to wait for the pump to bounce back completely (very slow) in order to get a another full pumps worth of soap out. The explanation for it was eh - okay; they said it could be the spring or soap lodged in the path or a multitude of other things, but whatever. The rep had no problem with sending me out the replacement for free. I wish I hadn't waited so long to call, because I have been without it for several months! Hopefully this pump will last us a little longer and I hope down the road that the internal design improves. We feel the biggest design flaw is that the plastic tubing continues through the spout casing and it flexes too much and inhibits the pump reaction; in addition; if you happen to pull the dispenser anywhere but straight up to remove it, like flex the head, you've broken the dispenser! An epoxy glue would not work in gluing it back together. If this replacement fails on us again, I'll consider choosing another Stainless Steel Delta dispenser from their variety of options, like the RP1002SS or RP47280SS that might not have the same internal design. So gently does it when using it, because the internal plastic parts are fragile. Thanks Customer Service for not making the replacement process painful!
October 1, 2013