Rated 4 out of 5 by Bryan2014 Need replacement due to failure of pump - RP50781SS
We have had this now for 3 plus years and after experiencing a "slow down" in the pump it finally broke. Overall very happy with the unit. Hoping for a replacement to be sent... of course I should have known that CS is not open on a Sunday :# I plan to reach out to them on Monday if they don't reach out to me first.
Also have an additional question on the single handle faucet - it tends to turn because it will not stay tight against the granite! Is there a trick or component that will allow me to tighten so it will not turn #stay snug#. Afraid of over tightening and cracking the granite.
Will follow up with another review after speaking with CS.
April 27, 2014
Rated 4 out of 5 by Themblues Good product
Along with many others, I received a unit that broke down. Mine lasted over 3 years. But people, come on, there is a lifetime warranty. A 5-minute call will get a new one on the way. This unit has served me well in the time it worked. The thing is 100% plastic, so I’m not expecting miracles. However, a company the size of Delta should test their products a bit better before shipping them. This is actually the 2nd item I’ve had to get replaced. However, it is a no-hassle replacement process. I’m surprised that so many people left poor comments without contacting Delta for a free replacement. Due to this hassle-free replacement process, I will continue to buy Delta products.
October 14, 2013
Rated 2 out of 5 by ChrisG Can't Believe They Made this of Plastic
We built a new home two years ago, and I got the Addison Touch2O faucet with this soap dispenser. Have had some minor problems with the faucet, but this soap dispenser has progressively worked worse since we've had it. I assumed when I ordered it, it would be made of metal. We are custom home builders, and I've been too lazy to go to the supply house and order something else. I had a Grohe at my last house, and it pumped with a light touch. It's irritating that the nozzle is so short too. If you want to pump soap into a pot it has to be held right up against the quartz countertop.
March 19, 2016
Rated 1 out of 5 by MannyS Soap Dispenser (RP50781SS) has failed...
When we installed our granite counter top last year, we immediately chose a Delta faucet to complete the project. We loved the look and finish. Everything has been working fine except for the soap dispenser. It has completely stopped functioning. It no longer resets after pushing down on it. It's stuck in the down position. I attempted to clean it with no success. I've reluctantly had to resort to keeping a bottle of dish soap, on the counter, next to the sink. Something I no longer wanted to do after remodeling the kitchen. :(
June 14, 2014
Rated 3 out of 5 by Pizzaman Great service from Delta
Like everyone else I have had problems with the pump not working. It slows down and then just won't pump anymore. I called Delta expecting to purchase another one. The warranty that's offered was honored and seamless. They were very friendly and my new pump is on the way. I think the pump should have lasted longer but a company that's stands behind their product and doesn't make excuses should be applauded.
April 9, 2015
Rated 1 out of 5 by MBinCO soap dispense pump handle
I've had my faucet and soap dispenser assembly for just over a year. The pump handle/top has broken away from the pump tubing. This happened with normal use of the pump. The screws that attach the pump tube to the handle go into plastic which does not seem strong enough for this type of use. I am very pleased with the overall faucet, but disappointed in the pump dispenser assembly.
August 18, 2014
Rated 1 out of 5 by jjbMaryland Pump broke.
I bought the Pilar facet system with this soap pump. Similar to the other experiences posted, the top hand pump snapped off the base (no possibility to repair). It looks like two plastic posts attach to the hand, not very robust. It is unfortunate that the entire soap dispenser has to be replaced at over $50. On the positive side, I think (and hope) that this is covered by the Delta warranty.
August 18, 2013
Rated 5 out of 5 by Michael2162 Excellent service and replacement works great!
Soap dispenser RP50781RB was installed into our new home and would not pump more than a drop after pumping several times. With the help of Jessica from customer service I received a replacement pump which has worked perfectly for the last month. A single pump now provides enough Dawn to make our Dobie pad nice and soapy!
Please note previous review.
May 20, 2014