Thank you for your question, Elvina46! The pop up drain assembly stopper can be removed one of two ways depending on how this was installed originally. To remove the stopper or if you need to remove the entire drain assembly itself, please refer to the information on how the drain assembly can be installed which is found on page 3, step 3 of the installation manual for this faucet. You may also want to check the P-trap for any blockages.
Best regards, Edward
Date published: 2018-06-08