Thank you for your question regarding the Delta In2ition® 5-Setting Two-in-One Shower.
I am very sorry to hear that one of the clips on the docking station of your shower head is missing and that the hand held shower wand will not remain docked to its mount, I apologize for any inconvenience this may have caused.
I see you have already been in contact with our customer service department concerning a similar issue. If this particular case has not already been resolved, please give us a call at 800-345-3358 at your earliest convenience and we will do our best to rectify this issue.
Delta Faucet Company
Date published: 2018-03-02