Thank you for your question regarding the Delta Soap / Lotion Dispenser - Pump Head.
I am sincerely sorry to hear that the spout of your dispenser is disintegrating and I apologize for the inconvenience this has caused.
There are a few factors to consider for why the material of the dispenser is disintegrating.
The protective finish present on the soap dispenser should have protected the material of the dispenser, although if a harsh cleaner has been used on it, it may have worn the finish away. Another possible reason for why the material has started to disintegrate could be that water was present on the dispenser for a prolonged period of time without being dried off.
Again, I am very sorry for this issue and I am happy to help you today.
If you could please respond back to the email I sent to you with a few photos of the dispenser in full as well as your contact information, we will be happy to assist you further with resolving this matter or if you prefer to discuss this issue further over the phone with us, please do not hesitate to give us a call on our warranty line at 800-345-3358.
Date published: 2018-06-20