Thank you for your question, Noelle! The first step is to shut the water off to this unit or room, then remove the button that covers the set screws. The screws will then need to be removed with a 3/32" (2.38mm) allen wrench. Next pull off the handles, removing the screws, stem extenders, flange nut, flange and gaskets as well as the mounting sleeves. Unscrew the cartridge by turning it counterclockwise using a 19 mm hex socket wrench. Adjust the cartridge as needed then reverse these steps to install the cartridge, gaskets, flange and handles. If you need further assistance adjusting these handles, please contact our customer service team directly at 1-800-345-3358 Monday-Friday: 8a.m.-8p.m. EST and Saturday: 9a.m.-6p.m. EST or via email at firstname.lastname@example.org.
Best regards, Edward
Date published: 2018-05-22