I am considering purchasing this faucet, but have concern with how easy it is to pull out and replace the wand.
I tried it at a friend's home, and it was very difficult to pull out. Could this be an installation issue? Is there somewhere near Gainesville GA that has the faucet in their showroom to try it?
Hi Gainesville Homeowner, Thank you for your question!
The pull out spray wand should not be difficult to remove and place back into the spout. Below is a link to the " where to buy" option in the website which will provide information on suppliers that may stock the product:
Date published: 2016-03-31
WHAT IS HOLE DIAMETER
Thank you for your question. The installation hole should be 1 1/4" - 1 1/2".
Please click the link below to view the Technical Specifications for more information.
Date published: 2016-05-19
Can I have a soap dispenser with this faucet?
Hi Kitty, Thank you for your question. The model 4197-DST can be installed as a 1 or 3 hole installation. As long as you have space available you can add a soap/lotion dispenser to this faucet. The RP71543 coordinates with the Cassidy collection but you can choose which ever style you like to go with the faucet.
Date published: 2015-03-16
Can the lever be positioned in the front?
Hi Spoobs, Thank you for your question. The lever on the model 4197-RB-DST cannot be positioned on the front of the faucet. The spout only travels 120 degrees and would not reach the majority of a sink or face completely forward.
Date published: 2014-11-25
I'm very interested in your model # 4197 PN-DST in Polished nickel. According to the little youtube video on this page, this model comes in 4 colors and the polished nickel is NOT one of them. So is the video correct, or can I order it in Polished Nickel?
Thank you for your question. The Delta 4197-PN-DST faucet in the Polished Nickel finish is available for purchase.
Date published: 2019-03-22
I want to purchase Cassidy faucet # 4197-DST for a vintage kitchen with shallow depth counters. Why do I need 2 1/2" distance from the backsplash?
I would have just 1 3/4" to backsplash, and there is also a windowsill nearby, which makes the upper space for faucet even tighter.
I really want this faucet.... It doesn't look like it would need that much, but I don't want to do an order I can't return.
Please tell me why.
Also wondering why the sprayer is is plastic not metal? Seems odd.
Thank you for your help.
Dear Crazy Jane,
Thank you for your question. The Delta Cassidy Kitchen Pull-Out 4197-DST has a recommended backsplash clearance of 2 1/2" because of the spout (with the decorative finial on the back) swivel of 120 degrees. The wand assembly is made of non metallic for safety purposes.
Date published: 2017-03-11
how do I remove from feed hose
Thank you for your question. The Delta 4197-DST faucet hose can be fed through the faucet by first removing the spout assembly. There is a small button on the back of the spout. While pushing in the button, twist and pull up on the spout to remove. The hose can be fed through.
Date published: 2019-04-16
I am having a difficult time finding anything on this faucet that acts as if its a magnet to doc the wand pull out. Has this been eliminated by the this type pull out? I literally have to shove the wand back in to seat it
Thank you for your question. The 4197-DST does not have MagnaTite® Docking. The information indicating that this faucet does have MagnaTite® Docking on the website is incorrect and we are working on getting this error fixed. I do apologize for the confusion.
Date published: 2018-01-13
How does the pull out arm work? Do you just pull it out and it fits back in place?
I just had this faucet installed with our new granite counter tops. I love the look, but, there doesn't seem to be a lot of information in the owner's manual/installation guide.
Hi Trezy, Thank you for your question. The pull out wand does simply pull out for use. You will then slide the wand back into the spout when finished. The weight under the counter will help with the hose when returning the wand to the spout. The button on the wand will allow you to toggle back and forth between stream and spray modes.
Date published: 2018-09-03
Which is correct? Pull the handle forward/towards you for hot or for cold water? Thank you.
Thank you for your question. Delta Faucet model 4197-DST will operate with the hot to the front and the cold to the back.
Date published: 2013-12-09
We need this faucet to fit under the kitchen window sill. What is the height of the knob sticking out of the top at the back?
Thank you for your question. The height of the faucet that includes the decorative knob is10 11/16" (271 mm).
Date published: 2018-05-25
Regarding Cassidy Model# 4197-DST (Single Handle Pull-down): What is the length of the hose?
Thank you for your question. The hose assembly for the 4197-DST is 54''.
Date published: 2018-03-17
can this faucet be deck mounted for use with an undercounter sink?
Thank you for your question. This faucet will work with under-mount sinks. The maximum deck thickness is 2 1/2" if using the three-hole escutcheon or 3" for single-hole installations.
Date published: 2016-01-22
What size aerator wrench do I need for this faucet?
Some debris in our water lines and no one in town seems to carry aerator wrenches for Delta faucets. Want some exact info before I order one online.
Thank you for your question. This faucet uses the RP50815 aerator wrench.
Date published: 2016-12-30
This may sound like a silly question, but this was installed by a contractor for me, and I am wondering if he got the cold and hot backward. When the handle is vertical should the water be hot or cold?
Thank you for your question! The temperature should be cold in the vertical position and hot when it is forward. If the temperature is reversed, you can correct this by swapping the connection of the supply lines.
Best regards, Jon
Date published: 2019-01-11
Regarding this kitchen faucet: CASSIDY™ Single Handle Pull-Out Kitchen Faucet MODEL#: 4197-AR-DST. When this faucet is put in spray mode and the water is turned off, will it stay in spray mode when the water is turned back on?
Thank you for your question. The Delta 4197-AR-DST faucet sprayer assembly stays in the mode that is selected when water is turned off and on.
Date published: 2018-10-03
Does Model 4197-RB-DST and 9197T-RB-DSTcome with the RP71545RB Escutcheon need for a 3-hole 8" center install?
Don't know about 9197T-RB-DST, but 4197-RB-DST does not come with escutcheon plate. And this would be the only negative thing i would have to say is that it is pricey. around $65
Date published: 2015-01-10
Is the pull-out wand the same material as the base?
Date published: 2018-09-03
Can this faucet be mounted with the control handle centered in the front of the faucet?
Thank you for your question. The lever on the model 4197-RB-DST cannot be positioned on the front of the faucet. The spout only travels 120 degrees and would not reach the majority of a sink or face completely forward.
Date published: 2017-06-26
I get mixed information regarding Model#: 4197-RB-DST. Some sites say it is all brass with magnetic locking while others say the pull out nozzle is plastic. What is the correct information? I really like the look but don't want plastic. Thanks.
Thank you for your question. The wand/sprayer assembly of the Delta Cassidy Kitchen Pull-Out 4197-RB-DST faucet is non-metallic and this faucet does not have the magnetic docking feature.
Date published: 2018-03-05
I'm trying to find a stainless steel color that matches my sink. Delta's regular Stainless color is too yellow. How does the arctic stainless look?
Does the Arctic Stainless have a brushed finish or shiny?
Thank you for your question! The finish of the Delta Cassidy Pull-Out Kitchen 4197-AR-DST faucet is a glossy finish with icy tones. Please view the below link for more information regarding our Delta finishes.
Date published: 2017-08-14
Is this faucet going to be available with the touch2O technology?
I am interested in the Cassidy Single Handle pull-out kitchen faucet. I want the touch2o technology as we currently have it but we are remodeling our kitchen so we need new faucets. I saw the other Cassidy (high arc) has it but I prefer the details of this one.
Thank you for your question. Delta Faucet model # 4197-RB-DST is not available as a touch model at this time. We do not have plans to make it a touch model at this time.
Date published: 2013-10-22
Does this faucet have MagnaTite docking? Is the faucet made entirely out of metal?
I'm wondering how this faucet docks after pulling out the sprayer and putting it back in. How well does it stay in place, does it have MagnaTite docking? Also I'm wondering what material the faucet is made from? I am looking for a faucet with very shiny chrome and am having a hard time telling how shiny the chrome finish is in the picture. When I compare it to other brands, their pictures look more shiny.
Thank you for your questions! It does not have MagnaTite docking, but does have tabs on the wand that slide onto slots in the hub to keep the wand stable when it is docked. The wand assembly is non-metallic, but the spout body and handle are metal. Our Chrome finish has a bright, shiny polish.
Date published: 2016-03-24
does the 4197-pn-dst have a matching soap pump
Thank you for your question. We do have a few soap dispensers in our Polished Nickel finish. We have our electronic soap dispenser, 72045T-PN.
We also have manual soap dispensers in Polished Nickel. as well. RP1001PN, RP50781PN, and RP71543PN.
Date published: 2018-02-12
The Home Depot video says this faucet swivels 360 degrees. What part of the the faucet swivels 360 degrees? Is it the acutal faucet or the water control?
Thank you for your question! Only the top portion of the faucet where the wand assembly connects to will swivel.
Date published: 2016-07-07
When will this faucet be available?
We are remodeling our kitchen and really like this faucet. When will it be available?
Also what is the height from the counter top? I cannot find it on the web site.
Spout Total Height: 10-11/16″
Spout Height Deck to Aerator: 7-15/16″
Read more: http://www.deltafaucet.com/kitchen/details/4197-rb-dst.html#/?tab=product-support#ixzz2xxC5ebrI
Date published: 2014-06-07
Does the Cassidy single handle faucet have a spout that swivels??
Can you swivel the spout from side to side to access a divided sink? Which is "browner" - oil-rubbed bronze or Tuscan bronze?
Thank you for your question! This faucet does swivel from sink to sink. We have two rubbed bronze finishes, Venetian Bronze, and Oil Rubbed Bronze. Venetian Bronze is dark brown with bronze markings throughout the finish. Oil Rubbed Bronze has more contrast. It is very dark brown (almost black) with bronze highlights only along the edges.
Date published: 2017-07-24
What drain goes with this faucet (Chrome)?
Thank you for your question. Our Kitchen Sink Flange and Strainer is model number 72010.
Date published: 2017-07-19