Hot/Cold lever seems backward
We just built our new home and had this faucet installed. I love the classy look and cross handles we chose; however the lever that controls the hot and cold seems backwards to me. When it is lying down toward me, I can see the letter "C". I would assume this means "Cold" but when I turn it on in that position the water is hot. Vice versa the other way. My husband checked the water lines and they are connected blue to cold and red to hot so that is not the issue. Is this just how the lever is designed?
Thank you for your question. Rotating the handle backwards toward the C will provide cold water. Rotating it forward toward the H will increase the temperature.
Date published: 2016-12-29
does the 4197-pn-dst have a matching soap pump
Thank you for your question. We do have a few soap dispensers in our Polished Nickel finish. We have our electronic soap dispenser, 72045T-PN.
We also have manual soap dispensers in Polished Nickel. as well. RP1001PN, RP50781PN, and RP71543PN.
Date published: 2018-02-12
Is there a larger size escutcheon available for this model?
I am mounting this faucet on a vintage cast sink with previously a 3 hole mount faucet. The area has some discoloration I am trying to cover. I purchased a RP714545 escutcheon but it is a little short for the coverage area I need. Is there a larger one that is compatible?
Hi tcall61, Thank you for your question. Unfortunately we do not offer an larger escutcheon for the model 4197-DST faucet other than the RP71545.
Date published: 2015-05-12
Which parts of the faucet are made of brass
Thank you for your question. The faucet body and hub are brass.
Date published: 2017-08-09
Would you call this faucet a brushed chrome or brushed nickle
I am trying to match pendant lights with the faucet. All lights are either brushed chrome or brushed nickle. The faucet is called stainless.
Thank you for your question. This finish is called Arctic Stainless. It is neither a 'Brushed Nickel' or a 'Brushed Chrome' finish. It is a matte finish with a tint of blue. Arctic Stainless features cooler metallic tones.
Date published: 2018-01-06
What are the major distinctions between 4197 RB DST and 4353 RB DST?
Appearance wise they are identical but with a $175.00 difference.
Hi Rich, Thank you for your question. The main difference is in the styling of the faucet. Both faucets are single handle pullouts in the venetian bronze finish . The Cassidy model 4197-RB-DST has an integrated handle with the Euro motion cartridge and more intricate design. The Linden model 5353-RB-DST has more of a transitional design. The list price difference between the 2 models is approximately $35.
Date published: 2014-07-07
When Setting up the soap dispenser can longer tubing be used and put directly into a bottle of soap on the cabinet floor?
Instead of using the small plastic bottle that came with the soap dispenser, can you add a longer piece of tubing and extend it into a larger soap container that you can set on your cabinet floor? It would be much easier to get to when it needs replace.
Thank you for your question. Delta does not make any longer pumps for our soap dispensers. Also, unfortunately we do not recommend adding extensions to the plastic pump as we can not guarantee it would adapt or work.
Date published: 2017-01-14
I am considering purchasing this faucet, but have concern with how easy it is to pull out and replace the wand.
I tried it at a friend's home, and it was very difficult to pull out. Could this be an installation issue? Is there somewhere near Gainesville GA that has the faucet in their showroom to try it?
Hi Gainesville Homeowner, Thank you for your question!
The pull out spray wand should not be difficult to remove and place back into the spout. Below is a link to the " where to buy" option in the website which will provide information on suppliers that may stock the product:
Date published: 2016-03-31