I love the faucet however the pressure seems to have lessened lately . Is there a filter that needs to be cleaned?
Thank you for your question, and I am sorry to hear that you are experiencing low flow at your faucet. We recommend to take the sprayer assembly off of the hose and soak the sprayer in a solution of 50% white vinegar and 50% water mix for an hour or even overnight to clean and mineral deposits or debris that maybe effecting the flow.
Date published: 2018-02-15
How do I replace the batteries?
Unplug the battery holder, pull out the six dead cells and replace with new AA’s.
Date published: 2017-11-26
How do I turn off the Touch Feature so the sink operates by moving the lever only?
A coil in battery pack broke when I was changing the batteries so I need the sink to operate manually until the new part arrives. Is there a way to make the sink operate manually?
Thank you for your question MrsRomero.
I am sorry to hear the coil broke and we would be happy to help you set this in manual mode. You would simply remove the batteries from the faucet while it is running (if applicable) or completely remove the solenoid and battery box assemblies and connect the faucet as standard pull-down faucet. Please review "Manual Bypass" section on page 40 of the below document, for diagram instructions.
Best regards, Edward
Date published: 2017-08-13
Installation on a 3-hole sink
I have a 3-hole sink and would like to install the 9192T-SD-DST (faucet and soap dispenser). Is there a matching escutcheon available to cover the 3-hole sink and provide 2 holes? Alternatively, is there a matching cap to cover the third hole?
Mine came with a cap to cover 3 holes and the installation procedure covered this. I have a one hole sink so I used the 1 hole procedures and threw away the soap dispenser and 3 hole cap away
Date published: 2017-05-27
Will faucet operate when power fails
How do I get water during a power failure
It is battery powered. Power failures would not affect its operation.
Date published: 2017-05-27
when you push the button to get it to change to the 2.0 gpm setting. Will the valve stay at that setting until changed?
Thanks for your question, Pat! Once the button is pressed, the wand will stay in the Multi-Flow setting until the water is turned off or switched to the spray setting.
Date published: 2016-07-29
Distance to backsplash
I see that for this faucet the minimum clearance to the backsplash is 2.5". Is this measured from the center of the faucet hole? If so I should be fine, since the center of the hole in my sink is just over 2.5" from the backsplash. Or is the 2.5" clearance measured from the back of the faucet upright? If this is the case, at what height above the top of sink is that much clearance needed? (I assume that would be the distance from the top of the sink to the top of the handle when the handle is positioned as far back as it goes.) Behind my sink I have a backsplash that rises 2.5" above the top of the sink. Above that is a section of wall that rises 4.5" above the backsplash and is recessed about 1" And above that is a window sill that protrudes 3/4" from the wall. In other words, I have greater clearance from 2.5" to 7" above the top of the sink--less clearance below and above that section.
Hi Stanley! Thank you for your question.
The clearance to the back splash is 2.5" from the center of the faucet.
Date published: 2016-07-14
How do you turn on the touch feature
We just installed the kitchen faucet, how do you turn on the touch feature.
Handle must be in 'on' position then just touch any metal portion of the faucet. Light at base of faucet will glow blue when on and will go out when off. Handle is just left in 'on' position.
Date published: 2017-01-14