I purchased the Cassidy faucet last year before the Spray Shield was offered. Is it possible to order just the new spray shield nozzle part and switch it out? If so, is it easy to switch out and do I order it?
Thank you for your question, Leslie! You can purchase and install the RP90839 Wand Assembly with ShieldSpray on an existing 9197-DST faucet. Installation is as easy as unscrewing the original wand from the hose and screwing the new one back on. This part can be purchased online or over the phone at 1-800-345-3358.
Best regards, Jon
Date published: 2018-03-21
Is there a way to switch this faucet so the spray goes back to regular flow when turned off and on?
Thank you for your inquiry, Lise! The spray modes on the model 9197-DST work on a toggle type switch. You will move the switch between the stream and spray modes. When you turn the water off it will remain in whatever mode you were using. The faucet does not switch back to the stream mode automatically.
Date published: 2018-01-27
Does the spout on this faucet rotate? If yes, how many degrees does it rotate?
Thank you for your question. The spout assembly of the Delta Cassidy Pull-Down Kitchen 9197-AR-DST faucet swivels 360 degrees.
Date published: 2018-01-18
Can this faucet be installed with the control on the left?
Thank you for your question, Mike,
Thank you for your question. We recommend installing it with the handle on the right. The handle operates by tilting away from the faucet to turn on. The vertical (back) position gives cold water and rotating the handle forward provides hot. Unfortunately, there is no way to reverse the movement, so if the handle is installed on the left, it will rotate backward.
Date published: 2018-01-04
When did delta come out with diamond tech. In it,s kitchen faucets?
Thank you for your question! We began manufacturing faucets with Diamond Seal Technology in 2009. For more information about DST, please click the link below.
Date published: 2017-12-11
How do I fix very low water flow -- NOT at the spray nozzle?
My 9197 AR DST faucet has *very* low flow, possibly due to debris in the line from recent plumbing work. The problem is *past* the supply line shutoff valves but *before* the spray head/nozzle. How can I disassemble the line from the mixing valve to the output line connector and clean it out? I have disassembled the mixing valve and found no problems. It's possible I reassembled the mixing valve incorrectly, but I doubt it, as it appears that it can only be assembled one way.
Thank you for your question. The hose assembly for your 9197-AR-DST can be removed by unclipping the blue clip from the connection. Once the blue clip is taken off, you can pull the hose down firmly until it is completely off of the valve end.
Date published: 2017-11-20
What material is the pull out hose made of, where can I find a picture to see the style, and what is the diameter of the hose?
I'm looking for a metal hose, not plastic.
Thank you for your question. The Delta Cassidy Pull-Down Kitchen 9197-DST faucet comes with the RP62057, which is a 62 in. long hose that provides an outstanding reach. This hose is made of Ultracore inner lining and has a braided nylon covering.
Date published: 2017-11-08
What is the Handle position for hot water
Thank you for your question, DW. The vertical position, tilted away from the faucet will give cold water, rotating the handle forward provides hot.
Date published: 2018-02-14
Is there a 5” centers escutcheon available
I have granite counters and the current faucet has 5” centers..3 holes
Hi Farmall H,
Thank you for your question. We have an optional escutcheon plate available for an 8" installation, part number RP71545. Unfortunately, we do not have an escutcheon for 5" installations.
Date published: 2017-10-09
How do I disassemble to clean the sprayer? It seems to have hard water clog, the spray is all over the place and the pressure is low.
Thank you for your question. The sprayer can be unscrewed off of the hose. You can soak the whole sprayer in a solution of 50% white vinegar and 50% water solution. You can soak from an hour or even overnight to clean.
Date published: 2018-05-14
Which finish looks better with a stainless sink - Arctic Stainless or Polished Nickel?
I am having a difficult time being able to decide based on the online images which of these finishes will look better with a stainless sink. Any advice?
Thank you for your question. The Arctic Stainless finish will match a stainless sink better than the Polished Nickel finish. Please click the link below to see a color sample side by side.
Date published: 2017-08-08
I recently purchased this faucet and the description states there is a "temporary water flow increase" possibility with this faucet. Is this true?
Since our psi is less than 60 because we are on a private water supply where the psi is generally not set as high as municipal sources, the water flow for this faucet is quite weak. A temporary water flow increase to fill large pots is important. Will be disappointed/frustrated if this is not possible.
Thank you for you inquiry! The Delta Cassidy Pull-Down Kitchen 9197-DST faucet is not designed with a "temporary water flow increase" feature. The wand assembly is a Touch-Clean 2-function wand that operates in stream or spray mode.
Date published: 2017-07-22
What type of metal is used and where?
I have searched all the Q&A answers, and although a couple of people asked what the faucet is made of, the answers given are not specific enough. Exactly what type of metal is used- Brass? Zinc? Zamak? What parts are metal and what parts are plastic? Your website conveniently (actually inconveniently) leaves out all details regarding material which is not a good sign for anyone looking for a quality faucet.
Thank you for your question. The faucet body, spout, and handle are metal. Unfortunately, we do not have a complete breakdown of the materials used. In general, metal parts are usually brass (hub, handle, body, tube, fittings), zinc (escutcheon, hub, handle), or stainless steel (set screw, undercover plate).
Date published: 2017-07-14
In catalog, there's a black ring at the base of the Cassidy. Your website photo doesn't show this. What is/was function of this? What material is it?
Dear NH Dreaming,
Thank you for your inquiry! The Delta Cassidy Pull-Down Kitchen 9197-DST faucet doesn't come with a black ring or base parts. However, we do manufacture a Cassidy Pull-Down Touch2O Technology 9197T-DST faucet that has a black non-metallic LED base.
Date published: 2017-06-17
what is the horizontal distance from the front of the faucet the the center of the spout?
Thank you for your inquiry! The Delta Cassidy Pull-Down Kitchen 9197-PN-DST faucet measures 9 3/8" (238 mm) for the how far the faucet sticks out. Please view Technical Specification for this model below.
Date published: 2017-05-27
can the sprayer assembly of the 9197-AR-DST be upgraded from 1.8 GPM to 2.2 GPM
Thank you for your question. The Delta Cassidy Kitchen 9197-AR-DST faucet is designed with a maximum flow rate of 1.80 gpm at 60 PSI. There are no removable internal parts or any adapters made for increasing the flow rate of this faucet.
Date published: 2017-03-29
Can the base with handle be rotated forward to about 4 o'clock position over the sink to reduce dripping on the counter?
Thank you for your question. Yes, you can position the handle to the 4 o'clock position so that the handle is not over the counter.
Date published: 2016-11-10
What is this product made of? metal or plastic
Thank you for your question. Our Delta faucet use either metal and plastic combination or a proprietary mixture of components so that the product has a high quality, while maintaining safety control with the various temperatures of water that go through the product.
Delta Faucet Company takes extreme pride in the quality of its products, and strives daily to meet and exceed the expectations of our customers.
Date published: 2018-07-26
I need a faucet that has a shank length that will go through a
1 1/4 " thick granite. What is the shank length on this faucet?
Hi Bonnie, Thank you for your question!
The 9197-DST has a maximum deck thickness of 2 /12". Below is a link to the technical specification for the 9197-DST single handle kitchen faucet:
Date published: 2016-05-02
i like the style of this product, but some reviews suggest that its too big for a 24" wide sink. Is there a smaller similar product?
Thank you for your question. We do have a smaller Bar/Prep version of this faucet available, the 9997-DST.
Date published: 2016-03-15
Does this faucet come with a Deck Plate to cover 3 holes in the sink
Does this faucet come standard with a deck plate to cover the extra holes in a typical 4 hole sink? I see the soap dispenser is not included.
Hi Jake, Thank you for your question!
The 3 hole escutcheon is a optional part that has to be ordered separately. The part number is RP71545RB.
Best regards, Brandis
Date published: 2016-02-15
How do you tighten the on/off handle?
This image is the RP72684 "button" that you have to remove to tighten the set screw. I got mine off with an awl, the head end of a straight pin might work too. If your sink is next to a wall, you can't see this button without a mirror or sticking your head in the sink.
After tightening the set screw (with a dab of blue Lock-tite), I can't think of any reason to put this back on.
Date published: 2018-09-03
What is the diameter of the faucet at the base that sits on the deck. I am replacing an old faucet and am worried about the size of the hole.
My current faucets diameter is 6 1/4 in.
Thank you for your question! The base of the faucet with the single hole base ring is 2 1/2". It comes with an optional 3 hole escutcheon plate that is 10 1/4" wide and 2 1/2" front to back. Please see the Technical Specifications linked below.
Date published: 2015-12-31
Where do I change the batteries?
The red light sensor is on. I'm assuming it's time to change the batteries. Any idea where the batteries are located?
Thank you for your question! Depending on your installation, the battery box may be on the floor of the cabinet, or mounted on the side.
Date published: 2015-09-09
Can someone tell me the vertical distance (space) between the valve and the sink / escutcheon?
Our dishwasher air gap is mounted just a few inches from the hole for the faucet. It's been heck trying to find a faucet that has a right-side control lever that doesn't interfere. This model appear to have a higher mounted control lever but I can't find the measurement in the specifications.
Hi Reverberocket, Thank you for your question. The measurement from the deck to the bottom of the handle assembly/valve on the model 9197-AR-DST is approximately 4-1/2".
Date published: 2014-07-09
On the Cassidy 9197-RB how do I remove the filter on spray head to clean?
On the Cassidy 9197-RB how do I remove the filter on spray head to clean?
I see how to unscrew the spray head itself, but is there a way to clean being the filter on both sides? It appears the aerator side has a metal ring that can be removed--how do you remove that?
I have low flow on this faucet but not others. I have checked the connections, etc.
Hi Dane, Thank you for your question. The cache aerator on the model 9197-RB-DST can be unscrewed using the RP52217 aerator wrench. The aerator and wrench are available as RP50815.
Date published: 2014-06-17
Does this faucet revert automatically to stream mode from spray mode when you shut the water off?
Hi Linda, Thank you for your question. The spray modes on the model 9197-DST work on a toggle type switch. You will move the switch between the stream and spray modes. When you turn the water off it will remain in whatever mode you were using. The faucet does not switch back to the stream mode automatically.
Date published: 2014-04-04
Is the Cassidy 9197-ar-dst in arctic finish all metal? Also, does the spray button lock or does one need to hold the button down for spray mode?
Hi Busymom, Thank you for your questions. The Arctic (AR) finish used on the metal and non metallic components of the model 9197-AR-DST faucet is not metal, it is considered a plating finish. There is a toggle switch that allows you to switch between spray and stream modes on the wand, you do not have to hold it down.
Date published: 2014-01-14
I see hose length is 62 Inches; is that the distance the hose extends from the main faucet body ?
Hi RMM, Thank you for your question. The 62" is the length of the hose itself, not the reach of the faucet. The hose will extend approximately 18" to 24".
Date published: 2016-05-13
2 Questions on Operation
1. Which way do you move the side-mounted lever handle to turn the water ON - Up or Down; Front or Back?
2. Does the pull down spray wand have a water shut-off button? That is, can you shut the water flow completely OFF from the pull down?
To turn the faucet on, you move the handle out. Front and back are the temperature control. Back being hotter, cold is forward.
There is not a shut-off on the pulldown spray attachment, just a rocker switch for spray and regular flow.
Date published: 2013-12-21