PVD treated -- polished nickel
I am interested in getting a polished nickel faucet, but I am concerned about the maintenance. Can you let me me know what kind of maintenance is required? Also, is it PVD treated?
Hi H. Speyer,
Thank you for your question! Polished Nickel is a Brilliance finish, which is applied by PVD.
Here's a link to our guide for cleaning and care.
Date published: 2017-09-06
Is there a deck plate available for this faucet? Model # in stainless
Thank you for your inquiry! The RP71545AR is the escutcheon plate in Arctic Stainless finish for the Delta Cassidy Touch2O Technology Kitchen 9197T-AR-DST faucet model.
Date published: 2017-09-02
Can Touch 2 O Technology be added to the standard Cassidy faucet?
Thank you for your question, Wendy. Unfortunately, Touch2O technology cannot be added to the 9197-DST.
Date published: 2017-08-15
Can I use a solenoid to plug this in instead of using batteries?
Thank you for your question! You can use the EP73954 Power Supply instead of batteries. However, we recommend to have batteries installed in case the power goes out.
Date published: 2017-08-03
Can you shut off the Touch technology and use as a regular faucet if the Touch is acting up or stops working?
I saw a lot of mixed reviews regarding this product. If the touch technology does act up, can you just use this faucet as a manual faucet or would you have to completely replace the faucet?
Thank you for your inquiry! Yes, the Delta Cassidy Kitchen Pull-Down 9197T-DST faucet can be used as a regular faucet. You would simply remove the batteries from the faucet, while it is running or completely remove the solenoid and battery box assemblies and connect the faucet as standard pull-down faucet. Please review "Manual Bypass" section on page 44 of the below document, for diagram instructions.
Date published: 2017-05-27
What is the size hole I need to drill out for single hole installation?
Thank you for your question. We recommend the whole size for this faucet to be 3X 1 1/4"to 1 1/2" (32 mm to 38 mm) Hole Size.
Here is a link to the technical specifications for this faucet:
Date published: 2017-03-16
Can I bypass the automatic drip shut off so that I can leave a drip going during below zero temps outside? This would prevent my pipes from freezing.
Thank you for your question. If you remove the cap from the battery box while the water is running, the faucet will be in manual mode. This will prevent the 4 minute automatic shut-off.
Date published: 2017-01-17
Is there a user's manual for this faucet?
Hi Philip, Thank you for your question!
Below is a link to the owners manual for the 9197T-AR-DST:
Date published: 2016-06-16
hot vs cold set up
for the cassidy single handle kithcen faucet, is the water supposed to be set up to be hot when handle pulled down / toward you or cold when pulled down / toward you.
Hi JP, Thank you for your question. When the handle on the model 9197T-AR-DST is pulled down toward you the water temperature should get hotter.
Date published: 2016-05-28
Can I put a Cassidy sprayer assembly on a Leland faucet?
Thanks for your question. Unfortunately, the spray head assembly that comes with the faucet is the only one that will fit properly.
Date published: 2015-09-29
Can this faucet be hard wired with a transformer?
Technical specification documentation says that this faucet can be wired with a transformer (rp73954). However, none of the documentation says how to hook it in.
Date published: 2015-05-16
How do you control water pressure?
Hi Lightnin, Thank you for your question. The water volume on the model 9197T-AR-DST is controlled by pulling the handle motion to the right with closer to vertical being low flow and increasing as the handle moves to the right.
Date published: 2018-01-04
Does the water shut off automatically if my cat touches it while I am at work?
Hi Charlenech, Thank you for your question. Should the model 9197T-AR-DST Touch20® Technology faucet be activated accidentally, the automatic shut-off feature will stop the flow of water after four minutes if the water is left running with no activity.
Date published: 2014-11-13
how long do the batteries last and what type was used
Can only batteries be used or do you have a transformer that can also do the job?
Also, about how long is battery life using NiMh rechargeable, lithium, alkaline if never using the touch capability (i.e., longest life) and alternatively the average life for normal use?
Thank you for your question. Our touch faucets are recommended to be used with alkaline batteries for the longest life. They will usually last 1-2 years depending on the use of the faucet. There is not a way to hardwire the faucet into a transformer.
Date published: 2017-05-29
We want to purchase a Delta Touch20 Technology kitchen faucet. We like the Cassidy, Trinsic or Pilar style. Our problem is the back splash is 2-1/8" from the vertical centerline of the faucet to the back splash. The back splash height is 6". The 2-1/2" base diameter of the faucet would not be an issue. My problem is all the technical drawings for these faucets state the minimum faucet centerline to back splash dimension is 2-1/2". Unless the faucet handles go backwards beyond vertical, I do not see why I could not install this faucet. Any thoughts.
Good question, Mat, but you should be in luck!
Although the installation might be marginally more difficult under the sink from the reduced clearance, it should work fine. This model features the Euro-Motion handle which only rotates forward to eliminate backsplash interference.
Date published: 2013-10-22
I've looked, and can't find anyone who has this faucet in stock. Have you actually started shipping them now?
Yes. I would have given you a specific supplier and address if I knew your location, but you may also easily find the Cassidy available online at Amazon, FaucetDirect.com and others. Go to the 'Where to Buy' tab at Delta Faucet for many other authorized suppliers
Date published: 2013-10-22
Can this faucet be installed with the handle on the left?
Thank you for your question. Delta Faucet model # 9197T-AR-DST can be mounted on the left but your hot and cold handle will be reversed.
Date published: 2014-08-28
My backsplash is too close. What can be done?
Can the Cassidy faucet cartridge and handle be installed at an angle increasing the forward motion while reducing the required clearance to the backsplash? If not, can the entire faucet be rotated in the mounting hole to move the handle forward?
Thank you for your question. Delta Faucet model # 9197T-DST has to have a minimum clearance to the backsplash of 2 1/2 inches. If you using a single hole mount, you can rotate the faucet so that the handle is in the front to avoid the handle hitting the backsplash. However, your hot and cold will then be side to side instead of back to front.
Date published: 2017-04-13
When will the Cassidy model be available for purchase. The web site says "coming soon'.
Thank you for your question. Delta Faucet model # 9197T-DST is available for purchase now but it is not shipping from our plants until September 7, 2012.
Date published: 2013-10-22