Delta® Water Leak Detector FAQs


Is there a safety issue with the Delta® Leak Detector? 
No. There are no safety concerns associated with the Delta® Leak Detector; however, we have determined that we will be unable to guarantee the ongoing programming support required to ensure the Leak Detector software remains compatible with future mobile operating system upgrades.

Why is Delta Faucet Company discontinuing the Delta Leak Detector? 
As with other products that connect to mobile devices, the Leak Detector software will likely require changes to be compatible with mobile device operating system updates. After careful evaluation, we have determined that we will be unable to guarantee the ongoing programming support required to ensure the Leak Detector software remains compatible with future mobile operating system upgrades. 

How long will Delta Faucet Company continue to support Leak Detectors in the market? 
The Delta Leak Detector app will be de-activated on July 1, 2018, at which point the product will no longer function. 

Can I return my Leak Detector for a refund? 
Yes. In exchange for returning your Leak Detector(s) and a completed reimbursement form to Delta Faucet Company, you will receive a full refund from Dynamic Recycling, on behalf of Delta Faucet Company, via mail within 6-8 weeks.  

How will Delta Faucet Company issue Leak Detector refunds?  
The Delta Customer Support Team will contact all Delta Leak Detector registered users and send links to a pre-paid shipping label and a reimbursement form to return their Leak Detector(s) for recycling and reimbursement. Upon receipt by Delta Faucet, users will receive a refund check from Dynamic Recycling, on behalf of Delta Faucet Company, via mail within 6-8 weeks. 

Do I need to submit a receipt to receive a refund for my Leak Detector? 
No. A receipt is not required. When you return your Leak Detector(s), include the completed reimbursement form, along with the device(s), in the box. Attach the pre-paid shipping label and return it to Delta Faucet Company. Upon receipt by Delta Faucet, users will receive a refund check from Dynamic Recycling, on behalf of Delta Faucet Company, via mail within 6-8 weeks. 

How much will my Leak Detector refund be? 
To cover the purchase price, tax and shipping, the total refund per Leak Detector will be $95.00. If you paid more for your Leak Detector(s), please contact the Delta Customer Support Team at 855-833-LEAK (5325) or leakdetection@deltafaucet.com to provide proof of purchase. 

How long will it take to receive my Leak Detector refund? 
Please allow 6-8 weeks for processing your Leak Detector return and refund.  

I haven’t received my Leak Detector refund. Who should I contact? 
Please contact the Delta Customer Support Team at 855-833-LEAK (5325) or leakdetection@deltafaucet.com for information about the status of your Leak Detector refund. 

Is there a deadline for returning my Leak Detector? 
The Leak Detector app will be de-activated on July 1, 2018. Please return your Leak Detector(s) by October 1, 2018 for a prompt refund. 

Should I return my Leak Detector to the retailer where I purchased it? 
No. For prompt reimbursement, please return your Leak Detector(s) to Delta Faucet Company via the pre-paid shipping label and reimbursement form emailed to you. If you do not have these items, please contact the Delta Customer Support Team at 855-833-LEAK (5325) or leakdetection@deltafaucet.com

Can I return my Leak Detector(s) via FedEx or the U.S. Postal Service? 
The pre-paid shipping label for returning your Leak Detector(s) is for UPS shipments only. If you prefer to return the package via another company, you will be charged shipping fees.  

I’d like to keep my Leak Detector. Am I required to return it? 
We’re glad to hear that you’d like to keep your Leak Detector. Unfortunately, the Delta Leak Detector app will be de-activated on July 1, 2018, at which point the product will no longer function. Please return your Leak Detector(s) to Delta Faucet Company for a full refund and recycling of the electronic components.