The cover on this diverter is very loose but will not come off. How can I remove it without damaging it?
Hi Chris, Thank you for your question. The cover plate/escutcheon is held on by the trim sleeve. The trim sleeve is the finished collar located behind the handle and in front of the escutcheon. The trim sleeve screws on and off and compresses the plate to the wall. Tightening the trim sleeve should fix the issue with the loose escutcheon plate.
Date published: 2014-05-28