Frequently Asked Questions


On Touch-Clean® Shower Heads, we recommend you wipe the face of the shower head spray holes to loosen and break away deposits.

For more difficult deposits on non-Touch-Clean® shower heads, we recommend soaking the item in a 50/50 mixture of white vinegar and water. This solution will help remove any deposits while not harming the finish. To make the task more efficient, you may want to check on the item periodically and use a tooth brush to help break up any remaining deposits.

We recommend you clean your shower base with a non-abrasive and/or non-caustic cleaner to prevent scratching or dulling the finish.

If a stopper does not lift straight out, it is being held in by the horizontal rod. Behind the drain pipe under the sink is a horizontal rod that is connected to the lift rod by a strap. The horizontal rod is held in place by a nut. Remove the nut and pull the horizontal rod straight away from the pipe about an inch. The stopper should now come free of the drain.

There are two types of tub drain stoppers: lift & turn and toe tap.

Lift & Turn

The lift & turn stopper for the bathtub unscrews counterclockwise while in the "full up" position.

Toe Tap

The toe tap stopper also unscrews counterclockwise while in the "full up" position.  However, the cap may unscrew from the plunger assembly before the entire stopper comes out. In that case, there is a nut that will be exposed that can be used to unscrew the plunger assembly from the drain.


If either of these is "spinning" without unscrewing, the threads are stripped, and you will need to exert upward pressure while unscrewing to uncouple this from the bath waste. If that doesn't work, you will have to unscrew the bath waste flange from the drain pipe.

This will require access under the tub.

Acrylic Care and Maintenance
 
We recommend that you clean your acrylic bathing product made of Delta® ProCrylic® or Acrylic with Innovex® Technology with non-abrasive soaps and cleaners such as:
 
  • Dishwashing Detergent
  • Lysol® Power Bathroom Cleaner
  • CLR® Bath & Kitchen® Cleaner
  • Formula 409® All-Purpose Cleaner
  • Iron Out® Rust Stain Remover
Use a terry cloth towel, soft cloth, or sponge. Avoid using abrasive scrubbing pads, steel wool, or sponges.
 
NOTICE: When using drain cleaner or clog remover, rinse thoroughly with water.
 
NOTICE: Certain chemicals and cleaners may deteriorate acrylic surfaces, causing cracks and, potentially, property damage. Never use cleaning products that state on their label that they are not suitable for use on Acrylic, ABS, Polystyrene, or Plastic. We do not recommend using solvents (turpentine, lacquer thinner, mineral spirits, paint thinner, MEK, xylene, acetone, naphtha, etc.), Simple Green® All-Purpose Cleaner, Pine-Sol®Original, Scrubbing Bubbles® Cleaner, Tilex® Bathroom Cleaner, The Works® Tub & Shower Cleaner, Lysol® with Hydrogen Peroxide Multi-Purpose Cleaner, or Windex® Vinegar Multi-Surface Cleaner.
 
Sealant Information
 
NOTICE: Silicone and acrylic latex sealant are not recommended due to potential adhesion and shrinkage, which could lead to leaks. For best results, use an advanced kitchen and bath polymer sealant such as:
 
  • DAP® 3.0™ Kitchen, Bath & Plumbing High Performance Sealant
  • Red Devil® RD3000™ Advanced Kitchen & Bath Sealant
  • ECO-BOND® Kitchen-Bath-Plumbing Adhesive and Sealant
 
Application Tips
 
Use painter’s tape to mask off the seam to help make cleaning up easier. Maintain a constant speed when applying the bead. Use a caulk tool or a plastic spoon to work the sealant into the joint. Wetting the tool with denatured alcohol will help create a smooth finish. Follow the directions on the back of the tube for cure time.
 
NOTICE: Certain chemicals and cleaners may deteriorate acrylic surfaces, causing cracks and, potentially, property damage. After application/installation, clean up the product surface and remove any excess sealant with denatured alcohol only. Do not use solvents (turpentine, lacquer thinner, mineral spirits, paint thinner, MEK, xylene, acetone, naphtha, etc.).
 
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We recommend cleaning your shower base with a non-abrasive and/or non-caustic cleaner to prevent scratching or dulling of the finish.
  • Remove the aerator, soak it in vinegar overnight, then flush with water.
  • For stubborn deposits, rub with a toothbrush.

Always blot dry any water from the faucet surface. Allowing water to evaporate on the surface can lead to build up of mineral deposits. Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water.  Make certain that you rinse the surface thoroughly with water afterward.

If additional cleaning is required, all of our finishes may be cleaned with the following household cleaners: Formula 409® Antibacterial All Purpose Cleaner, Fantastik® All Purpose Cleaner, or Windex® Original Glass Cleaner, when used according to the manufacturers' instructions for use. 

Avoid using the following which can damage your finish:

  • Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner.
  • Avoid products that state on the label that they remove tarnish and rust and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
  • Avoid harsh abrasives or polishes.
  • Avoid bleach-based cleaners.

Always blot dry any water from faucet surface. Allowing water to evaporate on the surface can lead to build up of mineral deposits. Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water.  Make certain that you rinse thoroughly with water afterward.

If additional cleaning is required, all of our finishes may be cleaned with the following household cleaners: Formula 409® Antibacterial All Purpose Cleaner, Fantastik® All Purpose Cleaner, or Windex® Original Glass Cleaner, when used according to the manufacturers' instructions for use. 

Avoid using the following which can damage your finish:

  • Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner.
  • Avoid products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
  • Avoid harsh abrasives or polishes
  • Avoid bleach-based cleaners

During the first few days you use your faucet, a small amount of debris may be flushed out of your pipe system. This happens even though the plumber flushes the pipes before completing work on your home. In addition, particles of solder, copper chips, plumber's tape and other installation materials can get caught in aerators and showerheads. Occasionally, a chip might damage the valve seat that provides the watertight seal. The tips below will help you avoid problems. It's a good idea to follow these procedures each time the water has been turned off for repairs in your home.

TO FLUSH A KITCHEN OR LAVATORY FAUCET:

  1. Remove aerator and black sealing gasket above it.
    installkitchenlavflush.jpg
  2. Turn faucet handle(s) to full on hot and cold mixed position(s) and flush lines for two minutes before turning off water with handle(s).
  3. Replace aerator.

TO FLUSH A TUB / SHOWER FAUCET:

  1. Remove showerhead if applicable    
    installtubshowerflush.jpg
  2. Turn handle(s) to full on hot and cold mixed position(s).
  3. Flush spout two minutes without moving handle(s).
  4. If you have a showerhead, divert water to it and flush for two minutes. BE SAFE! Make sure cold water flows FIRST and that the rotational handle limit stop is properly set. See information on setting the adjustable limit stop.
  5. Replace showerhead.

If problems persist, flush the faucet and lines using these instructions:

  1. Turn off water supply to both hot and cold.
  2. Remove all internal components.
  3. Turn water supplies back on and let run for 30-60 seconds. (For kitchen and lavatory faucets turn a bucket or similar large container upside down over faucet to deflect the water into the sink.)
  4. Turn water supplies off again.
  5. Reassemble faucet.
  6. Turn water supplies back on.