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FAQ - Repair Parts

Are parts available for EPIC faucets?

The EPIC brand of luxury faucets and accessories was discontinued in 1994. There are no trim parts available, but the internal components can often be repaired using Genuine Delta parts.

Do you have a parts breakdown for the discontinued two-handle pressure balance shower 2300 Series?

Yes – attached is a PDF of the parts breakdown. While some of the parts are discontinued, most of the internal parts can still be purchased.

 

How do I get Delta replacement parts for a Delta faucet?

Faucet Replacement Parts information for many models, including discontinued models, can be found through Customer Support section of the site.

From the Customer Support Main Page you can use the Get Support & Repair Parts tab to locate your product first.

If you know your model number, enter it in the Know Your Model box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, although occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find your model, call 1-800-345-DELTA (3358) or e-mailus, and we'll gladly help you determine if parts are available for your faucet.

How do I request faucet, toilet, shower enclosure, or tub parts under warranty?

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Click here to send a message directly to Customer Service.
  2. Phone - You may call the appropriate Customer Service number and speak with a representative about receiving replacement parts under warranty.
     
    Delta Faucets Delta Tubs &Shower enclosures Delta Toilets
    1-800-345-3358 1-800-355-2721 1-855-345-1345
    M-F 8am-8pm (EST)
    Sat 9am-6pm (EST)
    Mon-Sat 8am-6pm (EST) Mon-Sat 8am-6pm (EST)
                                          
  3. Some Delta Faucet distributors will exchange parts for a warrantied faucet. You should check with your distributor first to determine their policy.
How long will it take to receive the repair parts from Delta?

Within seven to ten working days.

I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta Faucet Company, please call:

Delta Faucets Delta Tubs &Shower enclosures Delta Toilets
1-800-345-3358 1-800-355-2721 1-855-345-1345
M-F 8am-8pm (EST)
Sat 9am-6pm (EST)
Mon-Sat 8am-6pm (EST)

Mon-Sat 8am-6pm (EST)


or contact us by e-mail.
If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

Where can I purchase repairs parts in my area?

There are a number of ways to purchase genuine Delta Faucet Replacement Parts.

  1. Enter your zip code in our Dealer Locator to locate a dealer near you.
  2. To order parts online, click here.
  3. Contact your professionally licensed plumber or Delta showroom.
Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Delta faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.