Frequently Asked Questions


All parts and finishes of the Delta® shower base are warranted to the original consumer purchaser to be free from defects in material and workmanship for the time periods listed below.  This warranty is extensive in that it covers replacement of all defective parts and even finish, but these are the only two things that are covered.

You may contact us in a variety of ways.

  1. E-mail - You may fill out our Contact Us form to send a message directly to Customer Service.

  2. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.
    Monday - Friday: 8 a.m. - 8 p.m. EST and Saturday: 9 a.m. - 6 p.m. EST

    When calling Delta Faucet, please use the following prompts to direct your call:
    Press 1 for Commercial Products
    Press 2 for Kitchen, Bathroom, or Tub/Shower faucets
    Press 3 for Bathroom or Kitchen Accessories (soap dispenser, towel bar, etc.)
    Press 4 for Shower Enclosure, Tub, or Toilet
    Press 5 to Register a Product
    Press 6 for inquiries about a recently placed order
    Press 8 for Spanish speaking customers

  • E-mail - You may fill out our Contact Us form to send a message directly to Customer Service.
You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.
Monday - Friday: 8 a.m. - 8 p.m. EST and Saturday: 9 a.m. - 6 p.m. EST

When calling Delta Faucet, please use the following prompts to direct your call:
Press 1 for Commercial Products
Press 2 for Kitchen, Bathroom, or Tub/Shower faucets
Press 3 for Bathroom or Kitchen Accessories (soap dispenser, towel bar, etc.)
Press 4 for Shower Enclosure, Tub, or Toilet
Press 5 to Register a Product
Press 6 for inquiries about a recently placed order
Press 8 for Spanish speaking customers

You may also contact us by filling out our Contact Us form to send a message directly to Customer Service.
Delta Select products were re-branded under the Brizo name in early 2004. While still a part of the Delta Faucet Company, Brizo Faucets are designed for the more discriminating consumer. Your Delta Select faucet product information, repair information and warranty are still the same, just under a new name. The Brizo Faucet site location is www.brizo.com.

You may request additional faucet parts in a variety of ways.

  1. Write - You may send a letter that lists the model number, when and where the faucet was purchased, and who installed it to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280
  2. Click here to send a message directly to Customer Service.
  3. Phone - You may call the appropriate Customer Service number and speak with a representative about receiving replacement parts under warranty.
     
    Delta Faucets Delta Tubs &Shower enclosures Delta Toilets
    1-800-345-3358 1-800-355-2127 1-877-345-1345
    M-F 8am-8pm (EST)
    Sat 9am-6pm (EST)
    Mon-Sat 8am-6pm (EST) Mon-Sat 8am-6pm (EST)
                                         
  4. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.