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FAQ - VoiceIQ Technology

Can I dispense a large amount of water, such as 100 gallons?

In order to help prevent accidental sink overflow, your VoiceIQ™ Faucet has a four-minute automatic shutoff. While you may ask your faucet to pour large quantities, it will automatically stop the flow of water at four minutes, meaning the maximum amount your faucet could pour would be approximately 7.2 gallons.

Can I install more than one VoiceIQ™ Faucet?

Yes you can! The first faucet you set up will be the default device and automatically receives the name ""faucet"". When setting up additional devices, you'll be prompted to select a name from a dropdown menu. You can rename your devices and change which device is your default device at See ""How do I rename my faucet"" and ""How do I change my default device?"" for step-by-step instructions.

When giving voice commands intended for a device which is not your default, you'll need to say which faucet you want to use. For example, ""Ask Delta to turn on bar faucet"". If you simply command, ""Ask Delta to turn on"", the faucet which is set as your default will respond to the command. The default device may be changed at

Can I stop the faucet while it's dispensing water?

Yes, a dispense request can be terminated at any point using the voice command "ask Delta to turn off," by touching the spout or handle, or by manually turning off the faucet handle.

Can I use voice commands as well as Touch2O® Technology to activate my faucet?

Yes. You can turn your faucet on and off using the voice commands "Ask Delta to turn on" and "Ask Delta to turn off" as well as using your custom container commands or metered dispensing commands. You can also touch the faucet anywhere on the spout or handle to start and stop the flow of water. Finally, you can manually turn the water on and off using the faucet handle. You can use each of these together as well, for example using a voice command to turn the water on and touching the faucet to turn it off.

Can more than one user command my faucet?

Yes, Google’s Voice Match functionality can be set up so that multiple users may control the Delta VoiceIQ™ faucet. Google’s Voice Match allows for a more customizable experience and helps prevent unapproved users from giving commands to the faucet. If using Google’s Voice Match, your Google assistant will need to have additional approved users linked to your device.

See more: Google Assistant Help: Voice Match

To activate additional users to control your VoiceIQ Faucet:

  • Verify the Primary VoiceIQ user sign on is connected
  • Go to the Primary User’s Google Home App
  • Create or link the new user’s Google Account to the Primary User’s App
    • Run through Google’s Voice Recognition Set up (saying phrases to “recognize” the user)
    • Link the VoiceIQ action to the new user
      • When presented with the Google Sign in page, use the Primary User’s information (not the new User information)
    • Repeat for additional users one at a time

Voice Linking Example:

User A installed and set up VoiceIQ module
User B would like access to control VoiceIQ faucet
User A links User B to User A’s Google app
User B creates a Voice Recognition impression and links to VoiceIQ action
User B signs into VoiceIQ using User A’s informatio

Do I need to download an app on my phone?

VoiceIQ™ Technology doesn't use an app and doesn't require any sort of download to your mobile device or computer. All product setup is done via Web pages viewed through any browser on your phone or tablet. Once your device is set up, you can also view these pages on your computer to adjust your command settings, monitor your water usage and more.

How do I change my default device?

If you have multiple VoiceIQ™ Devices and need to change which one is your default:

  1. Log in to your account at
  2. At the top of the main screen, tap the dropdown menu listing your device names and select the device you'd like to rename.
  3. Tap the menu icon in the top left corner of your screen (it looks like three horizontal lines).
  4. In the menu, tap ""Device Name"".
  5. Tap the ""Make Device Default"" button below the ""Name"" field.
  6. Tap ""Save"".

This device will now be your default and will respond to voice commands given without a faucet name, e.g. ""Ask Delta to turn on""."

How do I know if the power outlet beneath my sink is connected to a switch?

The easiest way to test this is to find another item in your home which plugs in and doesn't have backup batteries - such as a lamp - and plug it into the outlet. If it turns on without needing to flip any wall switches, you're good to go! If you need to flip a wall switch to get it to turn on, we recommend consulting an electrician.

How do I rename my faucet?

If you have multiple VoiceIQ™ Devices and need to rename them:

  1. Log in to your account at
  2. Tap the menu icon in the top left corner of your screen (it looks like three horizontal lines)
  3. In the menu, tap "Device Names"
  4. Choose a new name from the dropdown menu
  5. Select which device is the default
  6. Tap "Save"

Remember that whatever you name your device is what you will need to speak when giving a voice command to activate the device.

How do I set up/change my custom container commands?

Visit and log in to access your custom container commands and adjust them at any time. From the homepage, under "Custom Containers" you can select the "+" icon to add a new custom container command or select an existing custom container command to edit it. From there, follow the prompts on the screen to change or create a command.

How is information from my VoiceIQ™ Device used?

We use data collected by your VoiceIQ device to: (1) create your device profile, which you can access and revise at (2) contact you if your device should become disconnected (3) personalize any marketing materials we send you with your prior consent and (4) make improvements to our products and services. We do not have access to information collected by your Amazon® Alexa®- or Google® Assistant-enabled devices that doesn't directly relate to a command given to your VoiceIQ Device.

We will never sell any information collected by your device or provided by you at

See our full privacy policy here.

How is my Amazon or Google account information used?

Your account information is used to register your device and to verify your identity when accessing your device information in the cloud. The email address tied to your Amazon or Google account is used as the default email for notifications about your device, but this email may be changed at You can opt out of email communications about your device at as well, or opt out of marketing emails by following the directions to ""unsubscribe"" at the bottom of any Delta brand email communications.

To learn more about the data we collect from your account and how it's used, see ""How is information from my VoiceIQ™ Device used?""

You can read our full privacy policy here.

What are the commands my faucet will respond to?

You can command your faucet to:

  • Turn on
  • Turn off
  • Dispense (amount) - such as 20 ounces or 2 cups
  • Fill (custom container) - such as your coffee pot or dog bowl
  • Warm-up water
What do I need to set up and use VoiceIQ™ Technology?

To use VoiceIQ™ Technology, you'll need:

What happens if I move, but leave the device behind?

You should visit to delete the device from your account. This will remove any connection the faucet has with your account and the information contained in it. The new owner will need to set up the product from the beginning, creating their own account.

What happens when I command my faucet to warm up?

The water will run until it reaches a warm temperature of 95 degrees Fahrenheit, then shut off. The faucet handle must be set to the "hot" position for this to work. A four minute automatic shutoff will override this function if the water does not reach the target temperature within this timeframe.

What if I change internet service providers or replace my Wi-Fi router?

If you install new Wi-Fi router, change internet service providers or change your Wi-Fi password, your VoiceIQ™ Device will need to be reconnected to your new Wi-Fi.

First, unplug the cable connecting the VoiceIQ™ Module to the Touch2O® Solenoid. Plug the cable back in and the green LED light on the module will start blinking. Within three minutes, connect your mobile device to the VoiceIQ Device's Wi-Fi signal, which will show up as ""Delta-ABC"" (where ""ABC"" is your personal device's unique identifier code). If you do not connect within the three minute window, simply unplug the cable and plug it in again to re-enter Wi-Fi setup mode.

Once your mobile device is connected, open a browser and enter into the URL field. You will be prompted to log in with your Wi-Fi credentials, so be sure to have your Wi-Fi username and password handy. Once you've logged in, setup is complete and you can reconnect your mobile device to your home Wi-Fi for normal use.

What if I don't have a power outlet under my sink, or there's a power outage?

VoiceIQ™ Technology requires a continuous source of power from a wall outlet, as the voice-activated technology consumes power that would drain batteries in a very short time. Any time power is lost from the wall outlet, wireless communications will turn off, as will voice activation. You will still be able to use Touch2O® Technology (as long as your batteries are connected and charged) or the handle to turn your faucet on and off during a power outage. When power resumes, voice operation will return automatically, without any setup required.

What units of measurement does VoiceIQ™ Technology understand?

"The faucet will respond to requests in: ounces, cups, pints, quarts, gallons, liters and milliliters. Additionally, it understands fractions; for example 1/4 cup or 1/2 cup.

The dispense amount remains accurate above 1/2 cup (4 oz) but may become less accurate at smaller amounts. To help improve accuracy at these small quantities, we recommend reducing the flow rate of your faucet."

Why aren't voice commands working?

Follow these troubleshooting steps if voice commands aren't working:

  • Make sure your faucet handle is in the ""on"" position. This is required for both voice and touch activation.
  • Check to see if the LED light at the base of the faucet is turning on in response to a voice command or touch activation. It should do this regardless of whether the water turns on or not. If it isn't turning on, check to ensure all of the cables connecting your faucet, Touch2O® Solenoid and VoiceIQ™ Module are securely in place. Watch this video for troubleshooting Touch2O Technology if the LED light on the base of your faucet is not responding to your commands.
  • Check the power cable to ensure your VoiceIQ™ Device has power. If you've experienced a power outage, voice commands will not work until power returns.
  • Check to see if your VoiceIQ™ Module is powered and connected by looking for a solid green LED under the sink. If it is blinking red, then the device has lost connection to your home's Wi-Fi. If it is blinking green, the device is in setup mode and is looking for Wi-Fi information to be entered.
  • Make sure you're speaking the command correctly. A list of commands can be found here.
  • If you're using a Google® Assistant-enabled connected home device and have Voice Match enabled, your VoiceIQ™ Device may not be set up for all of the users in your home and will only respond to some members of your household. See ""How do I set up my VoiceIQ™ Module with Google Voice Match?"""
Why can't I see the VoiceIQ™ Device on my list of available Wi-Fi networks?

Your VoiceIQ™ Device may not be in Wi-Fi setup mode. Make sure all cables are fully plugged in to your VoiceIQ Module, faucet and power source, and that the green LED is blinking on the VoiceIQ module.

If the green LED is blinking, but you don't see the Wi-Fi network listed, try rescanning for available Wi-Fi networks on your mobile device.

If the LED light on your VoiceIQ Module isn't blinking green, see ""Why isn't the green LED light blinking after I connect the cable?""

Why did the webpage fail to load after the "Registering your Device" page during setup?

The most likely cause is that your mobile device didn't revert to your home's Wi-Fi after being disconnected from the VoiceIQ™ Device's Wi-Fi. Check the Wi-Fi settings on your mobile device, make sure you're connected to your home Wi-Fi, and reload the page.

Why doesn't the amount dispensed align with the amount I requested?

If you're not getting accurate quantities, you:

  • Might be using a blown glass measuring container, which could be inaccurate.
  • Might be requesting an amount below 4 oz (1/2 cup). Try reducing your faucet flow rate to improve accuracy at these small quantities.
  • Might be requesting a very large amount, which cannot be filled before the automatic four-minute shutoff of your faucet. Make sure your faucet handle is set to maximum flow rate for large quantities.
Why is there a delay between my voice command and faucet operation?

Voice commands can sometimes take a few seconds to execute. They must travel to a few different points in the cloud before being sent to your device. Variables such as natural language processing, internet traffic and server load can cause variations in the amount of time it takes your device to respond to a command.

Why isn't the green LED light blinking after I connect the cable?
Follow these troubleshooting steps to see why the green LED light on your VoiceIQ™ Module isn't blinking to indicate Wi-Fi setup mode:

  • Double check all cables to ensure they're fully plugged in.
  • If you're reconnecting your device after changing your Wi-Fi password, installing a new Wi-Fi router or switching internet service providers, Wi-Fi setup mode will only last for three minutes after the module is connected to the solenoid. Try disconnecting and reconnecting the cable to re-enter Wi-Fi setup mode.
  • Verify that your device is plugged in to an appropriate power outlet (one which isn't connected to a switch).
  • Confirm that your Touch2O® Solenoid is compatible with VoiceIQ™ Technology. In order to be compatible, it must have been manufactured after 01/01/2018. Watch this video to determine if your solenoid is compatible with VoiceIQ™ Technology."