Rated 1 out of
5
by
Hsw410 from
Very poor quality!
I bought 3 of these faucets about 3 years ago and have already had to replace 2 of them! Very frustrated and Delta kept sending me parts that I did not need and finally told me that some of the parts were not replaceable. Cheap plastic parts and the handles to not hold up at all. The one I replaced last year already had issues with the hot and cold handles tightening up and I just replaced the handles. Unfortunately, I have two of these on my master bathroom sinks so I can not afford to get 2 totally different ones. I did get rid of the one in my guest bathroom. Such a waste of money.
Date published: 2025-03-13
Rated 1 out of
5
by
Andy from
Good looking faucet, but poorly designed.
Great looking faucet, but a nightmare to deal with when its time to replace the cartridges. After significant build-up of calcium, I attempted to remove the lock ring that protects the cartridge, but was unable to do so without disconnecting the water line and removing the entire valve. Extremely inconvenient and it creates a situation where the plastic base will be vulnerable to breakage.... Upon reinstalling the handle and twisting it back onto the plastic base, the locking "wings" on the base that secure the handle, snapped right off. I have two of these sink (4 handles total) and all four broke off. When you initially install the sink, the handle does not need to be removed in order to install so this won't be an issue for you until its time to replace the cartridges. This is a good looking faucet, but the plastic base is a very poor design and is guaranteed to break when reinstalling the handle. The metal housing that holds the cartridge also deteriorated so its only a matter of time before it fails as well.
Good luck finding replacement plastic bases for this faucet...the big box stores don't carry them and its not a universal part. Check before you buy and save yourself a lot of money!
Date published: 2025-02-04
Rated 1 out of
5
by
Uncle Sam from
Looks good, but lousy quality
This faucet, seemingly made exclusively for Home Depot, looks sharp, with an amazing, brushed nickel finish. Unfortunately, its design leaves A LOT to be desired. After about 1 year of moderate use (only 4 people in the household,) the cold-water handle became very hard to operate: squeaking and requiring significant force to turn. a few weeks later, the hot-water handle came off, separating from the base altogether, uncovering a plastic cheap junk quality-material.
On the bright side, Delta's customer service promised to send parts to fix it. That's nice, but I would anticipate the same thing happening again, given the poor design quality.
Do yourself a favor and steer away from this model altogether!
Date published: 2025-02-03
Rated 5 out of
5
by
CJ LEMAIRE from
bath sink
Great product. Great company to work with. They give you replacement parts at no cost.
Date published: 2025-01-22
Rated 1 out of
5
by
Norma from
Defective Handles
I purchased this product in May 2022 at Home Depot and had it installed professionally. After 1 year the cold water handle was very hard to turn. Yesterday the hot water handle twisted all the way off! The handle broke off from the base and base turns freely. I did not know they were plastic until it fell apart. As pretty as the product is, I would not recommend, as it did not last long.
Date published: 2024-10-23
Rated 1 out of
5
by
Faucetking from
Handles get prematurely worn out, stay away
Bought 3 of these to replace the 14 year old ones that were from the builders. These new ones don’t last a long time. In fact, they only last about a month or two before the handle start getting worn out prematurely all three of them have the same issue and I think it’s a manufacturer defect the address this issue I would stay far away from this model.
Date published: 2024-06-16
Rated 1 out of
5
by
Ellen from
Plastic Base Locking Mechanism Fell Apart
I had this faucet installed by a master plumber in a recent bathroom remodel. The plastic piece that locks the handle base into place breaks easily, causing the handle to be loose and to turn when trying to use the faucet. Poor design. I want a refund.
Date published: 2024-05-06
Rated 1 out of
5
by
Dillon701 from
Handles are a nightmare!
I've been using this faucet for about 2 years when all of a sudden the handle gets extremely hard to turn and now the handle just comes completely off the base. This product is poorly designed and made with a cheap plastic base.
I've been on hold with customer support for about 15 minutes, and still have about 40 people ahead of me. It sounds like the quality of the products for this brand have really gone downhill.
Date published: 2024-03-08
Rated 2 out of
5
by
Zach from
Disappointed
I have 2 of these faucets bought at the same time. One works great the other not so much. Handles turn real hard but I fixed that problem but now the bases will not latch to handle and the entire handle comes off. Disappointed in you he function of these faucets
Date published: 2024-02-06
Rated 1 out of
5
by
BobD from
Nice faucet, really crappy handles
I bought this faucet just over a year ago, it looks good but the handle design is the worst as they started to seize up and become really hard to turn. I cannot find replacement handles, this is not acceptable! Don't buy this faucet.
Date published: 2023-12-27
Rated 1 out of
5
by
Eman2112 from
Portwood Spinning Handle Base
The symptom is the faucet handle in the OFF direction-counter clockwise makes the bottom base portion rotate along with the handle. Then the entire assembly can be easily removed. How to keep the base stationary? Had this Delta less than 3 years. Cheap plastic design.
Date published: 2023-09-17
Rated 5 out of
5
by
rob1 from
nice faucet but...UPDATE
Called customer service and they sent me parts with no hassel at all. The woman was very pleasant and helpful
Date published: 2023-08-09
Rated 3 out of
5
by
rob1 from
nice faucet but.......
Love the faucet..bought it about 2 years ago from Home Depot but now the handles turn hard. I cleaned them but to no avail. The cold water handle will no longer latch to the base. Not what I expect from fairly expensive Delta product
Date published: 2023-08-09
Rated 2 out of
5
by
Dontaldad from
Faucet leaks after a few years
I like the style and finish, but the faucet started to leak after 3 years. Disappointing since I have other delta products 20+ years that are working fine.
Date published: 2023-05-13
Rated 1 out of
5
by
Delta Purchaser from
Handles turn Hard and platic base malfunctions
Bought 3 faucets 9 months ago, after replacing a previous delta model. I thought I'd give delta a second chance, but the same thing happened to our 2nd delta faucet. The handles start to turn hard causing the platic base to wear off too. This resulted in causing the handles to turn at the base. Tried cleaning the handles with vinegar and baking soda, but they still turn hard and it wont latch into the plastic base.
Date published: 2023-03-11
Rated 5 out of
5
by
Trudge6050 from
Fits perfectly
It looks great on the sink
Date published: 2023-01-26
Rated 1 out of
5
by
David from
Spout damaged
The water outlet plug up and the outlet would not unscrew. I had to drill it out so I can use my bathroom sink.
Date published: 2022-12-27
Rated 1 out of
5
by
dstraka from
Faucet Handle turns hard
Bought faucet 2 years ago noticed that the hot water side started to turn and in the same week the cold started to turn hard. Then they both started to turn at the base tried lubing the handle but still turns hard and can't find any parts for it looks like a very poor design and the reason I bought it was because of the Delta brand if it only last 2 years and I can't get parts for it then I would not call it good quality.
Date published: 2022-11-22
Rated 5 out of
5
by
Skipper from
I love it
Seems like a great product. It is a replacement for a former product that was 22 years old
Date published: 2022-05-25
Rated 2 out of
5
by
das27 from
Plastic Base Breaks easily
I have two of these faucets used in bathroom remodels. There is a plastic base piece that locks the handle base and it breaks easily, causing the handle to turn completely when trying to use the faucet. Both of these units suffered from the same issue.
Date published: 2022-03-10
Rated 5 out of
5
by
BonnetNutTightener from
FIX for LEAKY handles
This is a great faucet! Like many others, I had a leaky handle upon install too. Annoying, yes, but fixable! AND It’s a SIMPLE fix. (See page 5 of instruction manual for in depth instruction and diagram) Remove the handle by turning counterclockwise and tighten the loose bonnet nut with a wrench! Just to be safe, we tightened all handles on all the fixtures we bought.
Date published: 2022-02-06
Rated 1 out of
5
by
keith from
defective parts
Stem was missing metal plate on bottom. Delta sending part but says it will take 10 business days. That's a long time to have no bathroom faucet. Their quality control is obviously terrible.
Date published: 2021-06-18
Rated 5 out of
5
by
sdDYI from
Great Features and Price Point
Happy with the product!
Date published: 2021-04-10
Rated 4 out of
5
by
Bierers from
Love the way it looks.
Nice looking product. Easy installation.
Date published: 2021-03-26
Rated 5 out of
5
by
BobH from
Excellant Assistance In Getting My Part Registered
Ariel was a Great Rep for Delta. Was professional and efficient.
Date published: 2021-02-17
Rated 2 out of
5
by
Ted Idaho from
The drain plunger absolutely doesn’t work Some hel
The drain plunger does not work on either faucet
It does not close as it should
Some help from tech support
They suggested I use a zip tie to try and resolve the issues
I spent over $300 on two faucets for our vanity
I returned to Home Depot to look at the display model. The display model plunger is different than the actual product
The bathroom vanity sells for over $1500.00.
Give me a credit on the faucets or just buy them back.
300.00 faucets and fix it with a zip tie.
No thanks
By the way
The faucets were installed by a professional who just shook his head.
Date published: 2020-06-19
Rated 3 out of
5
by
DIYjgs from
Nice look & finish - But Installation Issues
Just installed, haven't used yet. I little more detail on installation would help. Also a supplied connection to the gasket
Date published: 2020-05-26
Rated 2 out of
5
by
Patti from
Stopper lift rod terrible design
Lift rod pulls out at an angle and hits my backsplash and then my wall
Date published: 2020-05-08
Rated 5 out of
5
by
NBOB 59 from
Great faucet with complications
I bought two of Delta Portwood 8" faucets. They look great and work great. I highly recommend this faucet. The complicating factor was that when we tried to install them, the stopper in the sink that came with my 2 Delta Portwood faucets were different. One matched the brushed nickel look of the Portwood faucet. The other was considerably different - very dark. I took the dark version back to the store and just thought it was a mistake from the factory line. I ended up having to go through 3 more boxes to find one that matched the correct finish. I would encourage anyone purchasing to examine the stopper coloring.
Date published: 2020-04-20
Rated 5 out of
5
by
AtulL from
It has great features, and works great.
I bought the Delta faucet this month and am very happy at my decision.
Date published: 2020-03-13