Two Handle Widespread Bathroom Faucet (Recertified) in Chrome

Hello! Thank you for contacting Delta Faucet Company! We apologize for the issues you are experiencing and we are happy to help! You will need a 3/32” Allen wrench, needle nose pliers, towel, and bucket. 1. Please first turn off the water supply to the faucet. 2. Remove the set screws on the sides of your handles with your 3/32" Allen wrench. 3. With the wrench, thread the bonnet nuts counterclockwise to remove them. 4. You will expose the brass stem units. Please take a photo or take notes on how these are oriented. It is recommended to flush the unit before installing new parts, or installing a new faucet. I will provide directions below. 1. Place a towel around the backside of the faucet. 2. Place the bucket over the top of the towel, and ask someone to hold on to the bucket. 3. Turn on water supplies and flush the water for about 30 seconds to a minute. 4. Shut off water supplies and proceed to put the new parts in. Typically, the quarter-turn stops on the left (hot) handle will be on the front side (close to you), and the right (cold) handle will be on the backside (away from you). If you reinstall the handles and find that they aren't turning in the right direction, rotate the stem 180º and check for proper handle rotation. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Communications Specialist

Hi Valued Customer, Thank you for your question, please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. The difference is the style. Please feel free to contact us directly for technical information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com