Single-Handle Pull-Down Kitchen Faucet with Touch₂O® Technology in Matte Black

Thank you for your question, Peruser! The Delta Pull-Down ShieldSpray Kitchen 19802TZ-SP-DST faucet is expected to start shipping on May 1, 2020. This model should be available for ordering through any online or local dealers that sell Delta Best regards, Tanya

Hello, Thank you for your question! No, this model only features the Touch2O technology. Please see the following link for our models that feature the Touchless technology. https://www.deltafaucet.com/kitchen/faucets/touchless-activated Please reach out with further questions! Best Regards, Tim Digital Communications Specialist

Hello Thank you for your question! Your model uses the RP90248 aerator wrench to remove the aerator for cleaning. https://www.deltafaucet.com/parts/product/RP90248.html https://media.deltafaucet.com/PartsDiagram/DPD-K-19802TZ-DST%20Rev%20C.pdf Please reach out with further questions! Best Regards, Tim Digital Communications Specialist

Hello Delta Faucet Customer, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet LENTA™ Single-Handle Pull-Down Kitchen Faucet With Touch2O® Technology MODEL#: 19802TZ-BL-DST single hose base is 2 7/16" wide. Please see the technical sheet link below. https://media.deltafaucet.com/SpecSheet/DSP-K-19802TZ-DST%20Rev%20A.pdf Thank you for being a loyal Delta customer. Please contact us back for any further questions. Best Regards, Nicole

Hello Valued Customer, Thanks so much for contacting Delta Faucet Company! It is possible that a flush could resolve this issue with the Lenta® Pull-Down Kitchen Faucet with Touch2O® Technology Model#: 19802TZ-BL-DST. To flush the supply line, first shut off the hot and cold-water supply. Remove the hot supply line from the shut-off valve and place the line into a bucket. Open the handle to the fully open middle position, and then turn the cold supply back on for one minute. The cold water should flow through the faucet and out the hot supply tube. Reconnect the supply line and repeat with the second line. If this does not help, please let us know. Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist

Hi Kathy, thank you for your interest in the 19802TZ-BL-DST! For Kitchen Touch2O® faucets, there are a few ways to make them manual. 1. If you can get the water to flow, then the most universal option can be used. It does not matter which model or version for this method (excluding Pascal & eFLow). With the faucet running water, disconnect the battery pack by opening it. Or if you have an open battery tray, remove the batteries. You now have a manually operated faucet. The solenoid was open allowing water to flow through and is now stuck open because you removed the power it would use to close. Reconnecting the battery would close the solenoid and make it electronic again. Or 2. If the faucet is a later generation, the solenoid assembly may be removed, and the wand hose connected directly to the valve outlet tube. a. Open the battery holder cap. b. Disconnect the sensor hook(s) from the spout and/or valve shank. c. Remove the hose clip and hose from the solenoid. d. Remove the solenoid from the valve outlet tube by removing the clip or swinging the clip open. e. Reconnect the hose with the hose clip to the spout outlet nipple. Note: If the solenoid uses RP60520 adapter to connect to the valve outlet, for example, the early Trinsic®, Addison™, and Ashton® … the pullout hose can be connected directly to the valve outlet nipple, not the adapter. a. Open the battery holder cap. b. Disconnect the sensor hook(s) from the spout and/or valve shank. c. Remove the hose clip and hose. d. Remove the metal solenoid clip and solenoid. e. Remove the adapter from the valve outlet tube. The adapter must also be removed to reveal the valve outlet nipple. The hose cannot connect to the adapter. f. Reconnect the hose with the hose clip to the valve outlet nipple. The faucet is now a manually operated pullout or pulldown. Or 3. If the solenoid Generation 1 or 2, and operational enough, we can directly energize it open. This is the least preferred method. These directions are in the packaged instructions, using the battery pack to reverse the power to the solenoid momentarily. Please contact us directly if you have any questions or need additional assistance. Best Regards, Digital Communications Specialist

Hi Marlynn! Thank you for your question and we are happy to help. The Delta 19802TZ-BL-DST does not have the option for an alternative spray head. With any further questions or concerns, please do not hesitate to reach out to us again. Best Regards, Carrie

Hi Hamilton, Thank you for contacting Delta Faucet Company! Please accept our sincere apology for the inconvenience you are experiencing. Here is the information needed to resolve your issue for you. Unfortunately, we do not manufacture an adapter for the Delta Faucet Lenta™ Single-Handle Pull-Down Kitchen Faucet With Touch2O® Technology In Matte Black MODEL#: 19802TZ-BL-DST. We recommend visiting your local hardware store. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Kelley

Hello Frank, Thank you for your question! I would be more than happy to assist today. All of our soap dispensers are universal. I have included a link to all of the black soap dispensers we currently offer. https://www.deltafaucet.com/kitchen/accessories/soap-dispensers?facetFinish=matteblack Please contact us back for any further questions. Best Regards, Kayla

Good morning Lauren! Thank you for your question! I am happy to help you. This faucet is not pressure balanced. Please contact us back for any further questions. Best Regards, Frank

Good morning Tammi, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet LENTA™ Single-Handle Pull-Down Kitchen Faucet With Touch2O® Technology MODEL#: 19802TZ-DST base does not swivel the spout rotates 360°. Thank you for being a loyal Delta customer. Please contact us back with any further questions. Best Regards, Themar

Hi Valued Customer, Thank you for your question, please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. Please feel free to contact us directly for technical information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com

Hi Julie! Thank you for your question and we are happy to help. The Delta aerator can be purchased directly from our website. With any further questions or concerns, please do not hesitate to reach out to us again. Best Regards, Carrie

Hello Willisb, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet DELTA® Lenta™ Single-Handle Pull-Down Kitchen Faucet With Touch2O® Technology In Matte Black MODEL#: 19802TZ-BL-DST set screw inside the handle is #8-32x.43. Thank you for being a loyal Delta customer. Please feel free to call, email, or message us on social if there is anything else you need. Best Regards, Themar

Hi Andrea, Thank you for your question about the Delta Faucet Touch2O model 19802TZ-GB-DST. For the similar Touch2O with touchless model 19802TLZ-GB-DST, the touchless sensitivity has three settings: high, low, and off. To change modes, grab and hold the faucet base for 6 seconds. Please reach out with any additional questions! Best Regards, Bryan Digital Communications Specialist

I think I just discovered the reason why my touch faucet would work sometimes and be delayed other times. I was under the sink moving some things around. I touched the power cord and the water came on. I touched it again and it stopped. It seems the cord was touching something under the sink which caused it to not work all the time. I re-arranged the cord so it wouldn't come into contact with anything else. Hopefully, this will solve that issue.

Hello Valued Customer, Thank you for contacting us, I would be happy to help you. We recommend flushing the faucet. To flush the unit, we recommend the following: Start with the easy stuff: Remove your aerator, wand or hose to check the flow through the unit without that part installed. If the flow is good, the piece you’ve removed is where the issue is. Soaking the part in a 50/50 mixture of white vinegar and water could help remove any particles or debris blocking the flow. If the water does not have a good flow, the problem could be in the faucet. Next, check the supply lines for debris: Turn the supply off to both the hot and cold-water lines. Once off, turn the handle on the faucet to the on position and leave it there to bleed the lines of any excess water. Next, disconnect the hot water supply line and place it inside a bucket. Once the line is securely positioned into the bucket, turn on the cold-water supply. Please contact us back if you have any questions or need further assistance. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com

Hi Dee14, Thanks so much for contacting Delta Faucet Company! If your LENTA™ Touch2O® MODEL#: 19802TZ-BL-DST spout displays the proper light, but no water is coming out of the spout, a. Verify the handle is in the “on” position. b. Verify the water supplies are turned to the “on” position. c. Move the handle to the “off” position. Unscrew the hose from the spray head and check for any debris in the spray head inlet. Move the handle to the “on” position to verify water is reaching the sprayer. Replace the spray head. d. Move the handle to the “off” position. Remove the hose from the solenoid and move the handle to the “on” position to check for flow coming from the solenoid. Reconnect the hose to the solenoid. e. With the handle in the “off” position, remove the hose from the faucet to the solenoid. Move the handle to the “on” position to check if water is going through the manual valve and reaching the solenoid. If water is getting to the solenoid, but it is not getting through the solenoid, replace the solenoid and electronics kit. Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist

Hello Paul, Thank you for your question! I am happy to help you! Our Delta 19802TZ-BL-DST faucet can be installed with the handle on the left side, however, the handle will still operate backward. The handle will tilt out for on and cold, then it will tilt back for hot which may hit the backsplash and cause an issue. Please contact us back for any further questions. Best Regards, Nicole

Hello Bonnie, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet LENTA™ Single-Handle Pull-Down Kitchen Faucet With Touch2O® Technology MODEL#: 19802TZ-BL-DST comes with the single hole and 3 hole mounting hardware, please see the link below to the parts diagram. https://media.deltafaucet.com/PartsDiagram/DPD-K-19802TZ-DST.pdf Thank you for being a loyal Delta customer. Please contact us back for any further questions. Best Regards, Nicole

Hi Christie, Thank you for your question about the Delta Faucet model 19820TZ-BL-DST. Please accept our apology for the inconvenience you are experiencing with the hose. We are happy to help! I recommend checking for snags or burrs on the outside of the RP62057 hose. The hose may need to be replaced. If the hose is catching on the spout magnet, a replacement magnet is available as RP80977. Please reach out for further assistance or with any additional questions! Best Regards, Bryan Digital Communications Specialist

Hi Lawrence, Thanks so much for contacting Delta Faucet Company! It is possible that a flush could resolve this issue with the Lenta® Pull-Down Kitchen Faucet with Touch2O® Technology Model#: 19802TZ-BL-DST. To do this, keep the handle in the off position. Remove the clip that is attached to the braided hose on the bottom of the solenoid. After the hose is removed, place a bucket under the solenoid, and then open the handle. It's helpful to have someone control the handle while the other person is in the cabinet with the bucket. We would also advise flushing the hot and cold lines. 1. Please be sure to turn the water supply off before beginning this process. 2. Move the handle to the full mixed position. 3. Disconnect the faucet supply line from the hot side. 4. Position a bucket with the supply line connection inside the bucket. 5. Turn on the supply stop on the connected supply line side slowly, directing the water from the disconnected side into the bucket. 6. Reconnect the supply line. *Please use caution when flushing the hot water.* You'll want to repeat steps 1-6 for the cold side. Once you've done the flushing, you can turn the water supply back on to the faucet. Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist

Hi Brandon, Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help! This faucet does not have a temperature limiter. First, confirm that the ferrules are screwed onto the check valves and that the hot and cold water lines each have a check valve installed. To check for debris trapped in the hot water supply: Gather an adjustable wrench, some towels and a bucket Shut off both water supplies Disconnect the hot side Innoflex line Move the handle to the full on position, middle temp. Point the hot side Innoflex line into a bucket Turn on the cold supply valve full. Let a gallon or two flow into the bucket. Shut off cold supply. Check bucket for debris. If no debris, empty bucket and run one more time. Move handle to off position. Reattach hot side line. Turn on both water supply valves. To check for an issue with the cartridge: In the full-hot position, the cold water inlet of the valve cartridge is completely closed off, thus the faucet will only flow hot water. If there is something wrong with the cartridge, cold water could be mixing in with the hot water, even in the full-hot position. Test this by closing the hot supply stop under the sink and then turn the faucet handle to the full-hot position. There should be no water output from the faucet (save for a drip or two every minute or so). If there is water output with the hot supply shut off, then the cartridge should be replaced. Please reach out for further assistance or with any additional questions! Best Regards, Bryan Digital Communications Specialist

Hi Labaronesa, Thanks so much for contacting Delta Faucet Company! The only differences will be the design and style of the faucets, wand assemblies and handles. Please reach out with further questions! Best Regards, Tim Digital Communications Specialist

Hi Valued Customer, Thank you for your question, please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. The magnet kit is RP80977. Please feel free to contact us directly for technical or warranty information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358

Hi Keith, Thank you for your question about the Delta Faucet model 19802TZ-DST. This handle attachment system utilizes a self-tapping hex head handle screw pre-installed in the cartridge stem that traps the handle between the cartridge stem and the screw flange. 1. Thread the self-tapping screw into the hole in the cartridge stem leaving at least a 1/8" gap using a 1/8" hex key. The screw will cut it's own threads into the stem. 2. Push the handle onto the stem. 3. Finish tightening the screw with a 1/8" hex key to secure the handle. Please reach out with any additional questions! Best Regards, Bryan

Hi Moneva, Thank you for your question! The A/C adapter for your model 19802TZ-CZ-DST is the EP102157. Please see the following link for more information. https://www.deltafaucet.com/parts/product/EP102157.html Please reach out with further questions! Best Regards, Tim Digital Communications Specialist

Hi Mitch, Thank you for your question about the Delta Faucet model 19802TLZ-SP-DST. Please accept our apology for the inconvenience you are experiencing. We are happy to help! If the sprayer buttons are sticky, I recommend soaking the sprayer in a 50/50 mix of white vinegar and water. This can help remove buildup that is causing the issue. Rust on the top of the sprayer is likely caused by the magnet in the spout. If the spout magnet coating is damaged or defective, it can begin to rust. I recommend replacing the RP80977 magnet. A replacement spray wand is RP101314SP if needed. Please reach out for further assistance or with any additional questions! Best Regards, Bryan Digital Communications Specialist