Single Handle Pull-Down Kitchen Faucet with Soap Dispenser and ShieldSpray® Technology (Recertified) in Venetian Bronze

Hello! Please email customercare@deltafaucet.com for further assistance with returns. Please reach out with further questions! Best Regards, Tim Digital Communications Specialist

Hi Tracee, Thank you for your question about the Delta Faucet model 19962Z-RBSD-DST-R. Recertified products are returned, unused items that include all parts, and have been inspected to meet our quality standards – no dents, scratches, or blemishes. The packaging may have stickers and minor flaws, or the product may be completely repackaged. Please reach out with any additional questions! Best Regards, Bryan Digital Communications Specialist

Hello 6100, Thank you for contacting us! I am happy to help you! Yes, the Delta Faucet Soap / Lotion Dispenser, model RP50781, is available for purchasing; however, the nut (RP21945) along with the pump and bottle (RP47888) are available for solo ordering when needed. Parts Diagram – https://media.deltafaucet.com/PartsDiagram/DPD-K-RP50781%20Rev%20A.pdf You can purchase parts online, locally, or over the phone. Please see our Where to Buy page for help finding dealers in your area or online. https://www.deltafaucet.com/where-to-buy To order parts over the phone, please call us at 1-800-345-3358, Monday through Friday from 8 am to 8 pm, and Saturday from 9 am to 6 pm Eastern Standard Time. We accept Visa or MasterCard. Please contact us with any questions or for further assistance. Thank you for being a loyal Delta Faucet customer. Best Regards, Emma

Hello altech, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet CHARMAINE™ Charmaine™ Single Handle Pull-Down Kitchen Faucet With Soap Dispenser And ShieldSpray® Technology (Recertified) In Venetian Bronze MODEL#: 19962Z-RBSD-DST-R spray setting include: Button 1 - Standard Flow Aerator Button 2 - 1.5 GPM at 60 psi Maximum Aerator Button 3 - Spray Mode Note - 3 Function Sprayer returns to position 2 if left in position 1 when the water is turned off. ShieldSpray® Models Button 1 - ShieldSpray Mode Button 2 - Spray Mode Button 3 - 1.8 GPM at 60 psi Maximum Aerator Note - 3 Function Sprayer returns to position 3 when button 1 is released. Thank you for being a loyal Delta Faucet customer. Please contact us back with any further questions. Best Regards, Nicole

What is the best way to contact you directly? There are 93 people ahead of me on the phone line, and I'm currently 4 in the chat line. This is not a very good way to respond to customer concerns.

Hello Charlie! Thank you for your question and we are happy to help! The Delta Single Handle Pull-Down Kitchen Faucet With Soap Dispenser And ShieldSpray® Technology (Recertified)MODEL#: 19962Z-RBSD-DST-R aerator can be removed with the key (RP90248). We recommend flushing the supply lines as well. To flush the unit, we recommend the following: Start with the easy stuff: Remove your aerator, wand or hose to check the flow through the unit without that part installed. If the flow is good, the piece you’ve removed is where the issue is.  Soaking the part in a 50/50 mixture of white vinegar and water could help remove any particles or debris blocking the flow.   If the water does not have a good flow, the problem could be in the faucet. Next, check the supply lines for debris: Turn the supply off to both the hot and cold-water lines.  Once off, turn the handle on the faucet to the on position and leave it there to bleed the lines of any excess water.  Next, disconnect the hot water supply line and place it inside of a bucket.  Once the line is securely positioned into the bucket, turn on the cold-water supply. Since the handle was left in the on position, the water will flow up the cold supply line, through the faucet cartridge and back down the hot water line into the bucket. Leave this flowing for at least 30 seconds. After flushing, reconnect the hot water line and repeat this process with the cold-water line to ensure all particles have been removed from both supplies. With any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for being a loyal Delta customer. Best Regards, Carrie

Hello Fryer, Thank you for contacting Delta Faucet Company! I am sorry that this information was not readily available about the Delta Faucet Single Handle Pull-Down Kitchen Faucet With Soap Dispenser And ShieldSpray® Technology (Recertified), model 19962Z-RBSD-DST-R; however, I am happy to help you. Unfortunately, only our Touch2O faucet models are compatible to become Voice IQ faucets. Our Charmaine collection does have a model that meets these criteria, and I have included the URL for model 19962TZ-RBSD-DST. This URL may need to be copied and pasted into your web browser. Model 19962TZ-RBSD-DST – https://www.deltafaucet.com/kitchen/product/19962TZ-RBSD-DST.html Please contact us with any questions or for further assistance. Thank you for being a loyal Delta Faucet customer. Best Regards, Emma

Hi jane, Thank you for your question about the Delta Faucet model 19962Z-RBSD-DST-R. Our Venetian bronze (RB) finish is a brown or bronze finish. A low-gloss, deeply warm finish with subdued highlights. Please reach out if you have any additional questions! Best Regards, Bryan Digital Communications Specialist