The most common reason is from a loose adjusting ring:

  • Check for loose adjusting ring and tighten as needed.

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The second reason relates to the type of ball valve installed. Earlier production of this faucet included a vacuum breaker ball. Since then a new spray head was developed with internal check assemblies, eliminating the requirement for a vacuum breaker ball. The vacuum breaker ball can be identified through the existence of two vent holes in the top of it.

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If the faucet has a vacuum breaker ball, there are two options:

  1. Replace the vacuum breaker ball, part number RP12301

    OR

  2. Order new spray head (wand), part number RP32542, and new non-vacuum breaker ball, part number RP70.

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