Follow these troubleshooting steps if voice commands aren't working:

• Make sure your faucet handle is in the ""on"" position. This is required for both voice and touch activation.
• Check to see if the LED light at the base of the faucet is turning on in response to a voice command or touch activation. It should do this regardless of whether the water turns on or not. If it isn't turning on, check to ensure all of the cables connecting your faucet, Touch₂O^® Solenoid and VoiceIQ^® Module are securely in place. Watch this video for troubleshooting Touch₂O^® Technology if the LED light on the base of your faucet is not responding to your commands.
• Check the power cable to ensure your VoiceIQ^® Device has power. If you've experienced a power outage, voice commands will not work until power returns.
• Check to see if your VoiceIQ^® Module is powered and connected by looking for a solid green LED under the sink. If it is blinking red, then the device has lost connection to your home's Wi-Fi. If it is blinking green, the device is in setup mode and is looking for Wi-Fi information to be entered.
• Make sure you're speaking the command correctly. A list of commands can be found here.
• If you're using a Google® Assistant-enabled connected home device and have Voice Match enabled, your VoiceIQ^® Device may not be set up for all of the users in your home and will only respond to some members of your household. See ""How do I set up my VoiceIQ^® Module with Google Voice Match?"""