Thank you for your question! I'm sorry to hear you are having trouble taking the cartridge out and I will be happy to help. If the bonnet ring has been removed, the cartridge should just pull straight out of the valve. If it feels like it won't budge, we recommend you soak a towel in a 50/50 solution of white vinegar and water and let it soak around the cartridge overnight. I am including a link to a How-To-Video to show the proper way to dismantle the parts.
Date published: 2018-04-17