Thank you for your question. The drain assembly is spring-loaded. We would recommend to push down and at the same time, twist the stopper to release. If this does not work, we would recommend to replace. The drain assembly is 33W576. Here is a link to this:
If you should need more assistance with this, please contact our Delta Customer Service line at (800)345-3358. We are available Monday-Friday, 7am-7pm, CST and Saturday, 8am-5pm, CST. You may also email at firstname.lastname@example.org.
Date published: 2018-04-19